「The location is excellent, just 2 blocks from the Durango and Silverton Narrow Gauge Railway. And it is at the south end of the historic downtown. Parking is tight, but we always managed to find a place. We did not try their breakfast, so I cannot comment on that. It rained a lot (Hurricane Polo) just prior to and during our stay. That may be the reason our ground level room smelled musty. It could have used a refresh too.」
「My check-in experience with the hotel was extremely frustrating. The hotel sent me an online link for quick check-in, which I completed in advance. However, when I arrived at the hotel that evening, I noticed that I had been charged the price of the room twice despite having already paid the full room amount through Expedia.
Initially, the staff was not willing to acknowledge that I had been charged twice. It took nearly 50 minutes and involvement from a manager before they confirmed that the...
「The location of the hotel is its biggest selling point. We were just steps from the Animas River and the adjacent bike and walking path. Main Street is just a five minute walk away. The lobby and dining room have a kind of grand charm. I don’t know when the hotel was built, but it has a historic feel to it. The room was comfortable and had everything we needed, but was a little dated in terms of furnishings. The staff was excellent. We ate breakfast each morning in the restaurant and enjoyed the...