Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites Orlando - Apopka, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Orlando - Apopka, an IHG Hotel
238 South Line Drive, Apopka, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 907 reviews" "
Rating 8 - Good. 218 out of 907 reviews" "
Rating 6 - Okay. 61 out of 907 reviews" "
Rating 4 - Poor. 24 out of 907 reviews" "
Rating 2 - Terrible. 34 out of 907 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia, Apopka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent team members and customer service
Stayed 2 nights in May 2024
Response from Shirin on 8 May 2024
Thank you for taking the time to tell us about your experience with us. Thank you for your great and nice compliments. We hope that you will give us the opportunity to serve you again in the future.Looking forwards to seeing you soon again.Sincerely,Hotel Team

10/10 Excellent

karry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included with stay. Staff very friendly!
Stayed 2 nights in Apr 2024
Response from Hotel Team on 4 May 2024
Thank you very much for the excellent review. We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future.

10/10 Excellent

Joseph, Claxton

Liked: Cleanliness, staff & service, property conditions & facilities
Ease of business
Stayed 4 nights in Apr 2024
Response from Shirin on 1 May 2024
Yayy!!! Awesome to hear that!!! We are grateful. We are looking forwards to seeing you soon in the future.Best Regards,Hotel Team

10/10 Excellent

Quan, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Team on 27 Apr 2024
Thank you for your great rating. We appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Team on 26 Apr 2024
Thank you for your excellent rating. We are thrilled you enjoyed your stay with us.Looking forward to welcoming you back soon.

10/10 Excellent

Pearl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted like old friends when we checked in. It was seamless & easy. The room is nice. Bed & pillows very comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Team on 21 Apr 2024
Thank you so much for the wonderful review. We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
not enough parking
Stayed 1 night in Apr 2024
Response from Hotel Team on 14 Apr 2024
Thank you for your review. We appreciate your feedback.Looking forward to welcoming you in the near future.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great price for area. Outdoor pool was a little cold but kids loved it regardless. Perfect location for all our planned activities.
Stayed 2 nights in Mar 2024
Response from Hotel Team on 31 Mar 2024
Thank you so much for your wonderful review. We appreciate your nice feedback and look forward to welcoming you back soon.

2/10 Terrible

Heather

Stayed 3 nights in Mar 2024
Response from Hotel Team on 19 Apr 2024
Thank you for your review.Looking forward to welcoming you back in the near future.

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Team on 19 Mar 2024
Thank you for the excellent rating. We are delighted you had a nice stay with us.Looking forward to welcoming you back soon.

10/10 Excellent

Pearl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accessible
Stayed 1 night in Mar 2024
Response from Hotel Team on 17 Mar 2024
Thank you the excellent review. We appreciate your feedback and look forward to welcoming you back in the near future.

10/10 Excellent

analisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Team on 9 Mar 2024
Thank you for the wonderful review. We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

TERRI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms and hotel public areas. Great free breakfast, and easy parking.
Stayed 1 night in Mar 2024
Response from Hotel Team on 6 Mar 2024
Thank you for the wonderful review. We are thrilled you enjoyed your stay with us.Looking forward to welcoming you back in the near future.

10/10 Excellent

Doriane

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing very nice
Stayed 1 night in Mar 2024
Response from Hotel Team on 3 Mar 2024
Thank you for the excellent review. We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back soon.

10/10 Excellent

Jeremiah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the staff to the grass !
Stayed 2 nights in Feb 2024
Response from Hotel Team on 2 Mar 2024
Thank you for the great review. We appreciate your feedback. Looking forward to welcoming you back in the near future.

10/10 Excellent

Peter, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone and everything was excellent
Stayed 1 night in Feb 2024
Response from Hotel Team on 18 Feb 2024
Thank you very much for the outstanding review. We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Team on 11 Feb 2024
Thank you very much for the perfect rating.We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Pearl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There’s a first time for everything - not only was the bathroom not clean, the toilet hadn’t been flushed from the previous guest. Disgusting & very much out of character for this hotel.
Stayed 1 night in Feb 2024
Response from Hotel Team on 11 Feb 2024
Thank you for your review.We are sorry we didn't meet your expectations. We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.

10/10 Excellent

Praveen

Stayed 1 night in Feb 2024
Response from Hotel Team on 31 Mar 2024
Thank you for your perfect rating. We are delighted you had a nice stay with us.Looking forward to welcoming you back soon.

2/10 Terrible

JENNIFER

Stayed 1 night in Feb 2024
Response from Hotel Team on 31 Mar 2024
Thank you for your review.We are sorry we didn't meet your expectations. We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.

10/10 Excellent

Yoel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel and room, pretty quite, good service
Stayed 1 night in Jan 2024
Response from Hotel Team on 11 Feb 2024
Thank you for your nice review of our hotel. We are glad you had a great visit and enjoyed your stay. We appreciate your kind words and look forward to welcoming you again soon.

4/10 Poor

Elisabeth

Stayed 1 night in Jan 2024
Response from Hotel Team on 31 Mar 2024
Thank you for your review.We are sorry we didn't meet your expectations. We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Hotel Team on 2 Feb 2024
Thank you for your perfect rating.We look forward to welcoming you back soon.

10/10 Excellent

Monisola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the strong cigarette smell, which was off putting, I have no complaints
Stayed 1 night in Jan 2024
Response from Hotel Team on 29 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Omar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet site and the area super clean
Stayed 2 nights in Jan 2024
Response from Hotel Team on 28 Jan 2024
Thank you for your review. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Stay
Staff was great. Friendly. Answered all of my questions. Took and overall hotel was very clean and inviting. Breakfast was great,
Stayed 1 night in Jan 2024
Response from Hotel Team on 29 Jan 2024
Thank you very much for your fantastic review. We are thrilled to hear that you enjoyed your stay with us. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Team on 28 Jan 2024
Thank you for the perfect rating. We are thrilled you enjoyed your stay with us.Looking forward to welcoming you back soon.

10/10 Excellent

Gary

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Team on 26 Jan 2024
Thank you for the perfect rating. Looking forward to welcoming you back soon.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and friendly
Stayed 1 night in Jan 2024
Response from Hotel Team on 26 Jan 2024
Thank you very much for the outstanding review. We are thrilled you enjoyed your stay with us. We look forward to welcoming you back in the near future.

6/10 Okay

Loniesha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Team on 23 Jan 2024
Thank you for your review. Looking forward to welcoming you back in the near future.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and kept nice. It was a cold evening so the place felt warm and inviting. Would recommend
Stayed 1 night in Jan 2024
Response from Hotel Team on 21 Jan 2024
Thank you very much for the excellent feedback. We are delighted you enjoyed your stay with us. Looking forward to welcoming you back soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience.
Great experience. Love the coffee machine in the room.
Stayed 1 night in Jan 2024
Response from Hotel Team on 21 Jan 2024
Thank you so much for the wonderful feedback. We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back soon.

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Team on 16 Jan 2024
Thank you for the perfect rating. We appreciate your business.Looking forward to welcoming you back in the near future.

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from Hotel Team on 13 Jan 2024
Thank you very much for your perfect rating. We appreciate your feedback.Looking forward to welcoming you back in the near future.

6/10 Okay

JORGE

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I stayed 8 nights, poor room services, the carpet was dirty all time,2 days without soap
Stayed 8 nights in Dec 2023
Response from Hotel Team on 9 Jan 2024
Thank you for your review. We appreciate your feedback and look forward to welcoming you back soon.

8/10 Good

Pearl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After each stay, I rate this hotel 5 stars. It’s very clean, rooms are nice, bed & pillows are comfortable, & staff is amazing. But the hotel has now changed the room’s climate control to a digital system with very little user control. The room was too hot because the system was set to heat the room (it’s Florida, even in winter), with maximum & minimum temperatures already programmed in. It was too late to call maintenance & we were checking out the next morning so nothing could be done.
Stayed 1 night in Jan 2024
Response from Hotel Team on 9 Jan 2024
Thank you very much for your nice comments. The digital thermostats are just another amenity that we added for the comfort of our guests. Looking forward to welcoming you back very soon.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shirin on 8 Jan 2024
Thank you So much for your very nice and sweet compliments. It was a great pleasure to have you staying with us. We are hoping to be able to meet you again on your next trips. We hope that you will give us the opportunity to serve you again in the future.We are hoping to see you again soon. Best Regards,Hotel Team

10/10 Excellent

tahimi, miami

Stayed 1 night in Dec 2023
Response from Hotel Team on 31 Dec 2023
Thank you for the perfect rating. We look forward to welcoming you back soon.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Team. on 31 Dec 2023
Thank you for your excellent rating. We are thrilled you enjoyed your stay with us. We look forward to welcoming you back in the near future.

10/10 Excellent

Jasmine

Stayed 2 nights in Dec 2023
Response from Shirin on 28 Dec 2023
Thank you So much for your very nice and sweet compliments. Our goal is to make our loyal and valued guests' stays, such as yours, more convenient. Your experience is very valuable to us. We are thriving to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are hoping to see you again soon. Best Regards,Hotel Team

10/10 Excellent

Peggy Belinda

Travelled with partner
Liked: Amenities, property conditions & facilities
Thank you for the service!
Stayed 5 nights in Dec 2023
Response from Hotel Team on 26 Dec 2023
Thank you very much for the wonderful review. We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience and nice staff. The breakfast wasn’t bad either.
Stayed 3 nights in Dec 2023
Response from Shirin on 26 Dec 2023
Thank you So much for your very nice and sweet compliments. Our goal is to make our loyal and valued guests' stays, such as yours, more convenient. We hope that you will give us the opportunity to serve you again in the future.We are hoping to see you again soon. Best Regards,Hotel Team

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Team on 25 Dec 2023
Thank you very much for the perfect rating. We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back in the near future.

2/10 Terrible

Craig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were multiple strands of hair in the bed and the room smelled. I asked for another room which was cleaner although the shower still had hair in it
Stayed 1 night in Dec 2023
Response from Hotel Team on 17 Dec 2023
Thank you for your review.We are sorry we didn't meet your expectations. We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.

2/10 Terrible

margaret

Stayed 1 night in Dec 2023
Response from Hotel Team on 17 Dec 2023
Thank you for your review.We are sorry we didn't meet your expectations. We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.

10/10 Excellent

Yolanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Team on 9 Dec 2023
Thank you for your excellent rating. We look forward to welcoming you back in the near future.

6/10 Okay

Mirna

Stayed 4 nights in Nov 2023
Response from Shirin on 26 Dec 2023
Thank you for sharing your experience with us. Hope you give us another chance in the future so we can make your stay more convenient. Best Regards,Hotel Team

6/10 Okay

Manuel

Travelled with family
Disliked: Staff & service, property conditions & facilities
Old rundown bathroom, needs urgent makeover; not worth the cost
Stayed 3 nights in Nov 2023
Response from Hotel Team on 28 Nov 2023
Thank you for your review.We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accomodating
Stayed 1 night in Nov 2023
Response from Hotel Team on 28 Nov 2023
Thank you for your excellent review.We look forward to seeing you again soon.

10/10 Excellent

teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was very professional and friendly, accommodating to our needs. The remaining staff throughout the hotel was very friendly as professional. The location is very central to our family members. Also restaurants, and shopping is very convenient located. Highly recommend it and the cookies are great!!!
Stayed 2 nights in Nov 2023
Response from Hotel Team on 28 Nov 2023
Thank you for your outstanding review of our hotel. We appreciate your kind words about our team. We look forward to welcoming you again soon.