Philadelphia Arthur Ross Gallery Hotels

"Hotel staff is friendly and helpful! "

"Hotel was great but be forewarned the Valet situation is "

"Just an overall outstanding stay. The staff were very polite and professional. The location was terrific. The room was clean, modern, and perfect for our 2-day stayover. The breakfast buffet was amazing as well. We will definitely be using this hotel for for our travels to Philadelphia, which is usually a couple times a year."

"PROS: The bed was very comfortable and the room was spacious. The staff was very pleasant and check in was a breeze. Great location. CONS: cleanliness could be improved as we found 2 packs of blueberries on top of the fridge that must have been there a while, as they were moldy and shrunken. We had NO shower curtain, there was dirt and hair on the wall behind the bathroom door, and I have never stayed in a hotel where there were NO trash bags in the trash cans. (We were in room 1425)"

"I stayed at this property more than ten years ago and remembered the service and breakfast very fondly. This time, however, I had a very different experience: was never greeted whenever entering the hotel, check in was very very brisk and given our rate included breakfast (and a hotel credit for food too) but that we had to leave at 6:30am when breakfast opened"

"Although comfortable overall, a lot of the furniture in the bedrooms is dated. The hotel needs some kind of store or snack bar where you can get quick snacks "

"I liked that it is renovated and the general look of the restaurant. The rooms are small, no coffee, no closet, no iron. Ice machine in the basement. The AC was made a super loud noise, worst I've ever had. TV was good and safe too. The staff is generally attentive, but they did forget to offer me the water bottles that they offered all HH members There was normally one person for check in and luggage pickup, creating a wait. The bathroom wash basin faucets were really hard. "

"Unfortunately, my experience at this hotel was disappointing. From the moment I arrived, the reception area felt very disorganized and the check-in process was not smooth. In addition, the hotel is currently under construction, which was not clearly communicated before arrival. The biggest issue was the lack of soundproofing in the rooms. At around 2:00 a.m. I was unable to sleep because of the noise coming from the room above. I could hear every step and even the entire conversation of the guest upstairs. It made it very difficult to rest. Overall, the stay did not meet expectations, and better organization, transparency about construction, and improved sound insulation would greatly improve the guest experience."

"Great customer service clean 5 star hotel "