In February we stayed here in a Delux Room called Toubkal. A lovely large room with dual aspect views of mountains. We returned in September 2026 and booked another DELUXE room. This room was not at all DELUXE! It was half the size and very shabby looking. Tired decor, mouldy curtains on balcony, ripped tablecloth, cracked masonry, poor quality floor tiles all in desperate need of renovation. An awful room name door plate 'Tachbart' made of a plastic sleeve with white printer paper inside, stuck to the door with drawing pins! The fridge was too cold freezing our milk and my medicine. The bathroom cabinet laminate was cracked and peeling, the wooden towel rail was falling off the wall, the bath plug didn't work so we had to put plastic over it, to slow the water flowing out! No plug in the sink either. It smelt of damp with dark mould stains on the ceilng. Overall a very shabby, unkemp room that was not at all DELUXE. The Overall feel of the hotel was shabby. The pool area had mismatched tables and chairs with leaf litter and soil unswept. Overall the impression of the building was 'we dont really care'. But the staff were kind and helpful and the food and service otherwise good.
Dont go by the marketing photos of the rooms on the website, these must have been taken years ago!!