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Reviews of Best Western Plus Astana

3.5 out of 5
Best Western Plus Astana
13a Dostyk Street, Astana

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 134 reviews" "
Rating 8 - Good. 42 out of 134 reviews" "
Rating 6 - Okay. 9 out of 134 reviews" "
Rating 4 - Poor. 2 out of 134 reviews" "
Rating 2 - Terrible. 0 out of 134 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael, Meridian

Business traveller
Liked: Cleanliness, staff & service
Property is fine but not particularly inspiring or modern. Liked that they had a fridge in the room. TV had only one English channel (Bloomberg) and screen reception was fuzzy (not that I could watch Bloomberg for too long anyway, so no huge loss). Having CNN or BBCWorld would have been nice. While there are some attractions not far from the hotel, it's not the most walkable city. Was easy to get taxis as it's on a main road.
Stayed 1 night in Apr 2024

10/10 Excellent

LENA

Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my short stay at Best Western! Thank you!
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great and very helpful, professional.
Stayed 6 nights in Nov 2023

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Vlad

Stayed 12 nights in Jun 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Good hotel in an excellent area. I will come back here. A bit old fashioned but comfortable and good quality.
Stayed 2 nights in Aug 2023

6/10 Okay

YUTTHANA, bangkhuntian

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel look old, the corridor is so dark and scary (especially the 3rd floor), we request high floor bit we got only the 3rd floor (from 9 floor), room is clean, comfortable bed, but everything is old, air conditioned didn’t work (but it was fixed later), the warm water system also didn’t work on the first night on whole building (warming system isn’t stable), no amenities in the room even hair dryer and trash bin (just only toothbrush is offered), wifi was good, breakfast was basic, location is great and many restaurants nearby and close to landmark of the city

8/10 Good

YUTTHANA, bangkhuntian

Travelled with group
Liked: Cleanliness, staff & service
โรงแรมค่อนข้างเก่ากว่าในรูป ทางเดินมืดและเก่าดูน่ากลัว แต่ในห้องถึงจะเก่าแต่ก็สะอาด เตียงนอนสบาย ในห้องมีให้แต่แปรงสีฟัน ไม่มี amenities อื่นเลย ไม่มีไดร์เป้าผมให้ด้วย พัก 2 คืนมีคืนแรกระบบน้ำอุ่นไม่ทำงานทั้งตึก ขอ high floor (แต่ได้แค่ชั้น 3 ซึ่งเป็นชั้นที่เก่า) ตอนแรกที่เข้าห้องมาแอร์เปิดไม่ติดทั้ง 2 ห้องที่จอง แต่ให้มาแก้ไขสุดท้ายก็ใช้งานได้, VIP access ไม่ได้สิทธิประโยชน์อะไรเลย ไวไฟใช้ได้ดี เสถียร อาหารเข้าธรรมดามาก โลเคชั่นดีมาก มีร้านอาหารและแลนด์มาร์คสำคัญของเมืองในระยะเดินถึง

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water every morning to take shower.
Stayed 3 nights in May 2023

8/10 Good

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff nice breakfast, didn’t know I have to pay for parking by the hotel

6/10 Okay

John

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I like this horwl location for my business around government buildings. However from the staff to facility, I was so disappointed.It seems that they are about to close the hotel or selling the hotel.
Stayed 2 nights in Oct 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel in a good location.
Stayed 9 nights in Aug 2022

10/10 Excellent

George

Stayed 1 night in Aug 2022

6/10 Okay

Sergey, Houston

Stayed 1 night in Jul 2022

10/10 Excellent

Viktor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jun 2022

10/10 Excellent

Rassul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Wonderfull accommodating staff, ready to solve any problems.
Stayed 1 night in Mar 2022

8/10 Good

Maria

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Airport transfer was not included into the price of the room and one has to pay for it separately
Stayed 3 nights in Dec 2021

8/10 Good

Aibar

Stayed 2 nights in Oct 2021

10/10 Excellent

DMITRII

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 7 nights in Jul 2021
Response from Viktor on 1 Oct 2021
Dear Dmitrii! Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 🏨 Very friendly staff 👍
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2021

8/10 Good

Bruce, France

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff and clean hotel. Would prefer it if you could check in before 12:00.
Stayed 1 night in Feb 2020
Response from Julia on 17 Feb 2020
Dear Bruce, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Central
Easy hotel for airport taxis to find, is right in the centre of the new town within short walking distance of the central avenue and palace. Views out the front are onto one of the main roads and a modern government apartment building. Be aware that soldiers will question anyone taking photos of this and the palace and only tourists will be allowed to do this (in moderation). Found the reception efficient and helpful including detailing what taxis should charge. The lifts are small, most of the rooms are long and narrow but we’ll presented. Temperature was controllable by radiator knobs, bathroom door couldn’t close properly, gels were provided rather than soap and deadbolt wouldn’t work, however good beds and desk, chair and bedside cabinets provided along with multiple lights, cupboards, tea making, a fridge, multiple sockets, large wall mounted TV, strong wifi signal and a large floor rug. Expect significant snow in winter, however the hotel frontage and near by roads are continually cleared. Excellent spot for people who want to explore the city centre from a modern comfortable hotel.
Stayed 1 night in Dec 2019
Response from Kamil on 24 Dec 2019
Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Ideal location for visiting main attractions
Stayed 2 nights in Nov 2019
Response from Kamil Karimov on 9 Dec 2019
Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Bar manager was brilliant. All the staff were very welcoming and helpful
Stayed 2 nights in Nov 2019
Response from Kamil Karimov on 3 Dec 2019
Dear Wayne, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip to Astana
Was in Astana to watch a football match. Everything was fantastic at the hotel, although after the match service in the bar got a bit delayed. Only a small thing. Overall, great stay, great staff with the manager deserving a special mention for the warm welcome and hospitality he gave our group over the four days.
Stayed 3 nights in Nov 2019
Response from Kamil Karimov on 3 Dec 2019
Dear Mark, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager Best Western Plus Astana

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Karimov Kamil on 19 Oct 2019
Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager

8/10 Good

Traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find and nobody nearby (restaurants, stores, cafes) knows where the hotel is. It isn't small, but the taxi drivers don't know where it is. FIX YOUR GOOGLE MAPS coordinates!!! FYI, the hotel is on the side facing Mangilik El avenue (where 2 golden tower buildings stand)
Stayed 2 nights in Sep 2019
Response from Julia Hudson on 21 Nov 2019
Dear Traveler, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your stay enjoyable and comfortable. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kamil Karimov Guest Relations Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Center of town. Restaurants nearby.
Stayed 2 nights in Sep 2019
Response from Kamil on 2 Oct 2019
Dear Guest! Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Kamil on 2 Oct 2019
Dear Guest! Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Todo bien
Todo fue justo como esperábamos. Buen cuarto, buen baño, desayuno suficiente para empezar el día y no podría tener mejor ubicación. Únicos detalles fue que en el desayuno había una leche que estaba podrida y que cuando llegamos nos dieron un cuarto que no servía el aire acondicionado y fue tardado solucionarlo ya que iban personas diferentes al cuarto y se iban y no decían nada hasta que bajamos a recepción y nos cambiaron de cuarto. Buena relación calidad precio.
Stayed 1 night in Jul 2019
Response from Assylkhan on 9 Sept 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sue, Chesham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally based to most of the top attractions and the main street. Staff friendly and helpful. Rooms clean. Restaurant/bar facilities good with friendly, helpful service. We went to check out the spa facilities and they seemed to be in a state of disrepair. I think they were being upgraded.
Stayed 2 nights in Jul 2019
Response from ASSYLKHAN on 19 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff.
Stayed 1 night in Jun 2019
Response from Assylkhan on 9 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Assylkhan on 7 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel, Brisbane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for such a large room - very close to all the attractions
Stayed 6 nights in May 2019
Response from Best Western Plus Astana Team on 3 Jun 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

8/10 Good

Ray Far

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Julia Hudson on 21 May 2019
Dear Ray Far on, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

10/10 Excellent

Petulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Julia Hudson on 2 May 2019
Dear Petulia, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The desk people really helped me out as did the manager. Nice people.
Stayed 3 nights in Apr 2019
Response from Julia Hudson on 3 May 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Julia Hudson on 30 Apr 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, great staff, very comfortable and clean room.
Stayed 3 nights in Mar 2019
Response from Julia Hudson on 12 Apr 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

8/10 Good

Fiona

Liked: Cleanliness, property conditions & facilities, room comfort
Check in disasters
The hotel was nice, comfortable room, good selection for breakfast. I paid an extra night as I wasn't arriving until 6am after 18 hours travel so that I could get I to my room straight away and they had double booked my room. I was exhausted and had to wait 2 hours to get my room even though I had paid to include the night before as extra and notified the hotel in advance of my intentions. I was not alone as many people were also in the same position at that time. Extremely poor check in service.
Stayed 3 nights in Mar 2019
Response from Julia Hudson on 6 May 2019
Dear, Fiona. Please accept our apologies. We put all our efforts to resolve that problem and We will try to make sure that it will never happen again. Best regards, BW Plus Astana

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019
Response from Julia Hudson on 30 Apr 2019
Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Julia Hudson on 30 Apr 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Julia Hudson on 29 Mar 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great location.
Lovely hotel in a great location. Friendly reception staff. Many thanks to Mr Singh, Marina and all the staff. The room was very clean and spacious. A little too warm but you can adjust the heaters if you lift the flap on top left of the unit.
Stayed 2 nights in Mar 2019
Response from Julia Hudson on 29 Mar 2019
Dear Douglas, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Julia Hudson on 30 Apr 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location in the center of Astana. Surprisingly good breakfast. Good price/quality ratio.
Stayed 3 nights in Feb 2019
Response from Julia Hudson on 27 Mar 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Julia Hudson on 30 Apr 2019
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana