We stayed in their Premium Penthouse for 4 nights and had a great stay. To be really honest, I originally hesitated a little because I was not sure if this was a hotel or an apartment. We wanted a hotel with a concierge service because it was our first time to be in Greece. We decided to stay here because people favorably commented on their staff, room cleanliness and great location. I especially liked the way they responded to negative comments (although there weren't many to begin with). The front office team (Maria, Nikos and Stathis) was just wonderful. They may not be available for 24 hours (something like 8 or 9 am to 11 pm) but they are very helpful, responsive and kind. They were very responsive prior to our stay and they arranged a driver from the airport to the hotel in advance. It may have been slightly more expensive than Uber but the driver was very professional and we felt safe. They also arranged tours for us. When my wife got sick, they went extra miles to helped us multiple times to reschedule our tours (thank you!). I should say that you should not expect a large front desk when you check in, though. It was literally a desk.
The room was spacious and clean, just like photos shown. Our room had two balconies. It was very quiet at night in our room unlike many other hotels in the area. We had three A/C units in our room and they all worked well. The shower was large and worked well.
Thank you very much for making our stay wonderful!