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Reviews of Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf

3.5 out of 5
Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf
2029 Satellite Boulevard, Duluth, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 967 reviews" "
Rating 8 - Good. 161 out of 967 reviews" "
Rating 6 - Okay. 50 out of 967 reviews" "
Rating 4 - Poor. 23 out of 967 reviews" "
Rating 2 - Terrible. 34 out of 967 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lex

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on 2 May 2024
Dear Lex, Thank you for taking the time to review your recent stay with us at the Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate you scoring us a 4! Please come and see us again when your travels bring you to the Duluth, GA area again.

10/10 Excellent

melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ms. Lesley Hupp, Guest Relations Champion on 1 May 2024
Dear Melvin,On behalf of our entire staff, we are happy that you enjoyed your recent stay and we thank you for taking the time to score us as 5 out 5! We hope to see you again soon!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the hotel is well kept, We also love that the hotel provided two free complimentary cocktails and hors d'oeuvres at 5:00 P.M on a Saturday. We also had hot fresh breakfast to order, also free along with the booking of their rooms for the weekend. This hotel's suites are very modern, sophisticated and an overall five-star experience!
Stayed 2 nights in Apr 2024
Response from Ms. Lesley Hupp, Guest Relations Champion on 1 May 2024
Dear Donna, thank you so much for your kind words regarding your recent stay. We love that you were able to enjoy the amenities that we offer and that you found your suite to be modern and sophisticated. We thank you for being our guest and look forward to you staying again!

10/10 Excellent

Lan

Travelled with family
Nice place, good location, and clean. Food is really good, we will stay with Embassy again.
Stayed 2 nights in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on 19 Apr 2024
Dear Lan, thank you so much for your kind words regarding your recent stay. We thank you for being our guest and look forward to you staying again!

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
We really love this place, we will stay here next time if we come back the area.
Stayed 1 night in Apr 2024
Response from Lesley Hupp, Guest Relations Champion on 7 Apr 2024
Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate the love you are sending our way and are happy you were pleased with your stay. We look forward to seeing you again when your travels bring you to the Duluth, GA area.

10/10 Excellent

ANNE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Lesley Hupp, Guest Relations Champion on 7 Apr 2024
Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We are delighted to hear that you were happy with the accommodations. Please come see us again when you are in the Duluth, GA area!

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The room/suite was nice, beds very comfortable and I have a bad back, the breakfast as my child said was "the bomb". The only thing I did not appreciate was the gentleman that checked us in was rude..not sure uf he was having a bad day or what but everything else was good...
Stayed 1 night in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on 19 Apr 2024
Dear Kimberly, I am sorry that you had to experience a rude staff member and I hope that you will accept our sincere apology for that experience. On a better note, I am glad you enjoyed our "bomb" breakfast and comfortable suite and I hope you will let those factors influence you to stay with us again. We are looking forward to it!

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on 19 Apr 2024
Thank you for taking the time to rate us a 5 out of 5 on your recent stay. We appreciate you being our guest! Please come stay with us again the next time your travels bring you to the Duluth, GA area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Linda

Stayed 1 night in Mar 2024
Response from Lesley Hupp, Guest Relations Champion on 7 Apr 2024
Thank you for taking the time to review your recent stay with us at the Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate you scoring us a 4! Please come and see us again when your travels bring you to the Duluth, GA area again.

10/10 Excellent

Yisel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tawana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Shanea

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Complimentary happy hour and breakfast was amazing!
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Amenities
What stood out the most about this hotel was the friendliness and professionalism of the staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and beautiful hotel. The food was amazing and the happy hour too!
Stayed 2 nights in Dec 2023

4/10 Poor

Janghun

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked this room for very important guests of mine, and I was embarrassed to let them stay here. No more booking at this hotel in the future.
Stayed 7 nights in Jan 2024

10/10 Excellent

CJ

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very nice and helpful. the only problem we had was the shortage of hair conditioner was empty
Stayed 2 nights in Jan 2024

8/10 Good

Sam

Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024

10/10 Excellent

JAEMYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is excellent
Stayed 5 nights in Jan 2024

4/10 Poor

Lorna

Stayed 1 night in Jan 2024

10/10 Excellent

Tuyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Room 617. The room was clean, but it needed some pm maintenance done. The shower handle inside was broken off. The wallpaper was peeling in the restroom. The bathroom floor had cracks.
Stayed 3 nights in Dec 2023

10/10 Excellent

heywon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above all the hotel was great. But On the first day of our stay, there was sudden fire alarm which made my whole family go down to the main lobby. The staffs at the desk did not take it seriously as we wanted them to be and did not officially announce what happened. But on the bright side, the other days we stayed were great. Very comfy room, excellent breakfast buffet, modern indoor interior. Everything was great except for the happening of fire alarm.
Stayed 2 nights in Dec 2023

8/10 Good

Sun ah

Stayed 2 nights in Dec 2023

10/10 Excellent

Miguel, Riverview

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sungchul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Nu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kyungchul

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, friendly staff, happy hour, live jazz and very convenient.
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and the rooms were clean. Pretty quiet area and room was worth the money spent.
Stayed 3 nights in Dec 2023

10/10 Excellent

Edith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Inkyoung, fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Christina

Travelled with group
Liked: Amenities
Went for my daughter’s 13th birthday and had a wonderful time.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great evening.
Stayed 1 night in Dec 2023

10/10 Excellent

Tae W

Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and a family environment
Stayed 3 nights in Nov 2023

10/10 Excellent

Irene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your service
Stayed 7 nights in Nov 2023

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 1 night in Nov 2023

6/10 Okay

SEONGKEUN, Murfreesboro

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I booked here two times previously, in December 2022 and November 2023. The room wasn't ready until 5:00 pm on both reservations. Some staff were friendly, and some were not. I won't make a reservation. This hotel again recommends either arriving late or staying away.
Stayed 1 night in Nov 2023

10/10 Excellent

Ciji

Stayed 2 nights in Nov 2023

10/10 Excellent

Hee Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

JAEHEE

Stayed 1 night in Nov 2023

2/10 Terrible

Shi Man

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were engaging and very kind.
Stayed 1 night in Oct 2023

10/10 Excellent

Catina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels are very clean. Beds are very comfortable. Had an Amazing stay and will be back soon. Keep up the good work.
Stayed 1 night in Oct 2023

8/10 Good

yiti

Stayed 1 night in Oct 2023