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Reviews of Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

3 out of 5
Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf
2040 Sugarloaf Cir, Duluth, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 334 out of 724 reviews" "
Rating 8 - Good. 200 out of 724 reviews" "
Rating 6 - Okay. 99 out of 724 reviews" "
Rating 4 - Poor. 53 out of 724 reviews" "
Rating 2 - Terrible. 38 out of 724 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Apr 2024

6/10 Okay

Dwight

We had two rooms booked for a wedding. Both rooms had the same problems. The water wouldn’t drain in the shower. By the time you were done showering, the water was above your ankles. There was also a similar problem with the sinks in the bathroom. In addition, one of our rooms had a broken shower handle, which made it difficult to regulate the water. it was also missing body wash from the shower wall. A little more attention to detail would be needed.
Stayed 1 night in Apr 2024

8/10 Good

Nona, Maryville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great hotel. But the bar is a joke. No bartender housekeeper was making drinks. Didn’t even know what a Bloody Mary was.
Stayed 2 nights in Apr 2024

10/10 Excellent

Duong, Richardson

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Duong, Richardson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really easy to access to most of our location in Duluth. Will stay here again.
Stayed 5 nights in Mar 2024

8/10 Good

Helder

Travelled with family
Liked: Cleanliness, staff & service
Feel not good.
Stayed 1 night in Apr 2024

8/10 Good

Shyamala

Property was 3 star rated property.
Stayed 1 night in Apr 2024

8/10 Good

Lorne

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Clean, close to the highway and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniela

Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn on 20 Mar 2024
James, Thank you for your feedback. It is our pleasure to provide a pleasurable experience for you during your stay with us. We are glad to have served you and looking forward to having you again.

10/10 Excellent

LeCedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn on 20 Mar 2024
LeCedric, Thank you for your feedback. It is our pleasure to provide a pleasurable experience for you during your stay with us. We are glad to have served you and looking forward to having you again.

2/10 Terrible

Young

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE IS HORRIBLE. We planned to stay here for 2 nights but after the first night we said HELL NO. We got to the hotel around 10p.m. and they were still cleaning out the 3rd floor where we were staying. Bags of trash and towels laying on the floor and when we complained to the night manager she completely disregared us in a very rude manner. She told us that the rooms were clean so we didn't need to switch rooms. She said that the day manager would be there at 11 a.m. and that they would give us a call. That never happened. The walls are so paper thin that we could here the people around us using the bathroom. DO NOT BOOK HERE. YOU WILL WASTE EVERY PENNY YOU SPEND. I have pictures of how nasty this place is but it wont let me post them. If you want to see how bad it is you can message me your number and I will send it to you
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn on 20 Mar 2024
Michael, Thank you for your feedback. It is our pleasure to provide a pleasurable experience for you during your stay with us. We are glad to have served you and looking forward to having you again.

10/10 Excellent

Faatimah

Stayed 4 nights in Feb 2024
Response from Hilton Garden Inn on 20 Mar 2024
Faatimah, Thank you for your feedback. It is our pleasure to provide a pleasurable experience for you during your stay with us. We are glad to have served you and looking forward to having you again.

10/10 Excellent

Spencer

Stayed 1 night in Feb 2024
Response from Hilton Garden Inn on 20 Mar 2024
Spencer,Thank you for your feedback. It is our pleasure to provide a pleasurable experience for you during your stay with us. We are glad to have served you and looking forward to having you again.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Easy process, just stayed there for a day as my spouse & I attended an event in the area so we really didn’t use the accommodations the hotel had to offer, definitely will book again. The only issue I had was the bed comforter had makeup on it, in which I don’t wear makeup, so the bedding wasn’t properly washed.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn on 20 Mar 2024
Thank you for your feedback. It is our goal to provide a pleasurable experience for you during your stay with us. We are in receipt of your concern about the bedding not being to your complete satisfaction. Thank you for bringing this to our attention. Our goal is to provide an exceptional stay for you, and we take is seriously when your experience doesn't meet your expectations or our standards. We look forward to having you again so we may continue our efforts to provide a warm and bright experience here at Hilton Garden Inn.

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn on 20 Mar 2024
Alma, Thank you for your feedback. It is our pleasure to provide a pleasurable experience for you during your stay with us. We are glad to have served you and looking forward to having you again.

10/10 Excellent

Ahlam

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn on 20 Mar 2024
Ahlam, Thank you for your feedback. It is our pleasure to provide a pleasurable experience for you during your stay with us. We are glad to have served you and looking forward to having you again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff is great. Room is clean.
Stayed 1 night in Jan 2024

8/10 Good

SUZANNE

Stayed 1 night in Dec 2023

6/10 Okay

Jose

Travelled with family
Disliked: Property conditions & facilities
Response from Hilton Garden Inn on 20 Mar 2024
Jose, Thank you for your feedback. It is our goal to provide a pleasurable experience for you during your stay with us, and we take it seriously when your experience doesn't meet your expectations or our standards. We look forward to having you again so we may continue our efforts to provide a warm and bright experience here at Hilton Garden Inn.

6/10 Okay

Rachel

Response from Hilton Garden Inn on 20 Mar 2024
Rachel, Thank you for your feedback. It is our goal to provide a pleasurable experience for you during your stay with us, and we take it seriously when your experience doesn't meet your expectations or our standards. We look forward to having you again so we may continue our efforts to provide a warm and bright experience here at Hilton Garden Inn.

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Christie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool and hot tub definitely needed better regular maintenance as tile as covered in scum. But only complaint
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Bit Noisy
There needs to be better soundproofing in the hotel. We were on the second floor (room 220) and ambient noise was audible.
Stayed 1 night in Nov 2023
Response from Mikey Copeland on 1 Dec 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property. I do want to apologize for loud noise as we do accept all feedback to make everyone's stay better!On behalf of our hotel and staff, we hope to see you again in the near future!

10/10 Excellent

Lina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was probably one of the nicer places. It gets a little loud at night but it’s overall I really enjoyed my stay.
Stayed 2 nights in Nov 2023
Response from Mikey Copeland on 1 Dec 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

6/10 Okay

Deborah

Travelled with family
Disliked: Staff & service, room comfort
Need to listen and do better
I booked this hotel for location but mostly so me and the kids could swim. The pool was ice cold, never got to use the pool at all. I reported it but still cold. The beds were very uncomfortable. Kept hearing door slam and noise in middle of night from neighbors. Will never stay here again
Stayed 3 nights in Nov 2023
Response from Mikey Copeland on 22 Nov 2023
Thank you so much for your feedback.As we strive to make sure every guest has the best experience, I see this was not great for you.If there's anything I can do to make it right for your stay please let me know.

10/10 Excellent

Hideyuki

Stayed 2 nights in Nov 2023
Response from Mikey Copeland on 22 Nov 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water in the shower at 7:30am this morning.
Stayed 2 nights in Nov 2023
Response from Mikey Copeland on 8 Nov 2023
Thank you so much for giving feedback on your stay. As we strive to make sure every guest has the best experience, I do see this issue did have an impact. I want to apologize for the inconvenience as you weren't the only one affected. We were having work done that morning on our water system. Please let us know if there's anything we can do to make it right for your stay. Hope to see you again in the near future!

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs upgrades, staff was very friendly and professional.
Stayed 1 night in Nov 2023
Response from Mikey Copeland on 7 Nov 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

6/10 Okay

Vernon

Disliked: Property conditions & facilities
Check in before arrival
Stayed 1 night in Oct 2023
Response from Mikey Copeland on 24 Oct 2023
Thank you so much for your feedback.As we strive to make sure every guest has the best experience, I see this was not great for you.If there's anything I can do to make it right for your stay please let me know.

10/10 Excellent

Lona, Marble

Excellent location for a hockey game overnight adventure.
Stayed 1 night in Oct 2023
Response from Mikey Copeland on 24 Oct 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

10/10 Excellent

Veronica

Stayed 4 nights in Oct 2023
Response from Mikey Copeland on 7 Nov 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

4/10 Poor

William, Commerce

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool is not usable, ice cold, asked 3 people about this. The hot tub should be shut down, so much stuff floating in it. The room reeked of smoke, we went home early, manager at desk said he would process refund. Still waiting....
Stayed 2 nights in Sep 2023
Response from Mikey Copeland on 24 Oct 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

10/10 Excellent

Francisca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property is wonderful
Stayed 1 night in Sep 2023
Response from Mikey Copeland on 24 Oct 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

10/10 Excellent

Nina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Stayed 1 night in Sep 2023
Response from Mikey Copeland on 24 Oct 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

10/10 Excellent

Bong Yub

Stayed 2 nights in Aug 2023
Response from Mikey Copeland on 24 Oct 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

10/10 Excellent

dave, Thonotosassa

Liked: Amenities
The lobby personnel are wonderful. Ask question and the have answers. They gave us wine glasses to take to the room. Such a pleasant check in experience. Thank you.
Stayed 1 night in Sep 2023
Response from Mikey Copeland on 24 Oct 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

10/10 Excellent

Francisca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very amazing.They allowed us to check-in early.They hotel was clean and the staff was very professional.
Stayed 2 nights in Aug 2023
Response from Mikey Copeland on 24 Oct 2023
Thank you for the feedback on your recent stay. We are so happy you were comfortable and enjoyed our property.On behalf of our hotel and staff, we hope to see you again in the near future!

10/10 Excellent

Shinnosuke

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel R

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to find great location close to gas south arena.
Stayed 2 nights in Jul 2023

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional!!
Stayed 2 nights in Jul 2023

10/10 Excellent

tony

Stayed 1 night in Jul 2023

10/10 Excellent

serkalem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean the pool was quite . Parking was kinda full but other then that I enjoyed my stay
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT EXPERIENCE !
My Sister, my friend and I stayed here While attending the Scrapbook Expo. great experience from Check-in to Check-out! Prince is the perfect person to have at the front desk! His smiling face and welcoming attitude are an asset to this hotel and made our experience even more enjoyable! We needed more Wash Cloths - it only took one Call and we had a fresh supply in justa few minutes!
Stayed 3 nights in Jul 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff , hotel and room very clean
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Proximity to our event was perfect. But I arrived to check-in late morning and was told there'd be a $50 charge to check-in early. AND that the pool and gym were out of order. Ants near coffee area.
Stayed 1 night in Jun 2023