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亞特蘭大東北 - 諾克羅斯市中心家鄉開放式客房紅屋頂酒店的評價

2 out of 5
亞特蘭大東北 - 諾克羅斯市中心家鄉開放式客房紅屋頂酒店
200 Lawrenceville St, Norcross, GA

評價

5.4
10 分評分，優異；426 則評價中有 74 則" "
8 分評分，不錯；426 則評價中有 65 則" "
6 分評分，一般；426 則評價中有 65 則" "
4 分評分，欠佳；426 則評價中有 61 則" "
2 分評分，很差；426 則評價中有 161 則" "

5.6/10 

整潔度

5.8/10 

職員與服務

4.8/10 

設施服務

5.2/10 

住宿狀況

5.2/10 

環保程度

評價

2/10 很差

Maricris

不滿：職員與服務和住宿狀況
I hated this place. Staff was unavailable and they charged me for a room I never even checked in for. Terrible place. Would NEVER recommend.
於 2024 年 3 月住了 3 晚
Adraine Rediresponse Specialist 於 2024年3月18日的回應
Dear Maricris,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the staff that were unavailable and that you were charged for a room you didn't check in for. I will share your feedback with the rest of the team so they can address your concerns regarding the charges.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 一般

Jolin

讚好：整潔度、設施服務和住宿狀況
I had hoped to check in early but they refused and the staff at the time wasn’t very friendly or accommodating. So I returned at check in time and had to stand out in the cold (in the 20’s) for an hour just to get checked in. I ended up catching a cold. I will say the staff during my check in process though, was much better and way more friendly than when I 1st got there. There should be an easier way for people to get checked in. That’s my only real complaint.
於 2024 年 1 月住了 1 晚
Carla RediResponse Specialist 於 2024年1月23日的回應
Dear Jolin, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The less than ideal encounter you mentioned with the staff and the other concerns you listed is truly regrettable. In regards to an early check-in, it is subjected to the availability of rooms and not guaranteed. Nevertheless, I am glad to hear that the staff at check-in was friendly. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 一般

Irwin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Antonio,RediResponse Specialist 於 2023年10月22日的回應
Hello Irwin, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 優異

Verdell

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Olivia RediResponse Specialist 於 2023年10月15日的回應
Hello Verdell, The staff at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 很差

Dequan

多人同遊
不滿：職員與服務
I booked a Pay at Hotel reservation at this location. The day of my reservation the front desk receptionist Nicole. She cancelled my room and my reservation after running my card with no notice. I called to have the situation explained further on why I’m being charged without any notice and I’m not at the hotel. I’m working a reason I specifically chose Pay at Hotel. She advised me that unfortunately there’s nothing she can do and that she had to process my card whether I was there or not because she gets off at 6. I was shocked that was even a response back. I was still trying to understand the situation because it’s not making any sense to me however, she then tells me it’s nothing she can do and there’s no room available after giving my room away. Mind you this is the day of the reservation so now I’m out of a room with no where to stay.. her lack of empathy and concernment was noticeable. You’re the first contact for the establishment and if she’s representing this hotel. I would suggest giving her tips regarding phone etiquette. She handled this with the least amount of respect. THANKFULLY I was able to get a hotel at a different location. I hope this helps future hotel goers.
於 2023 年 10 月住了 2 晚
LaTunde Murrant. Rewards Specialist 於 2023年10月9日的回應
Dear Dequan,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the front desk staff, you reservation that got cancelled and all the concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your concerns will be taken into consideration to improve our guest experiences with us. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 優異

Nokesha

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love it here a good place to commute business or vacation
於 2023 年 10 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年10月6日的回應
Dear Nokesha, Everyone here at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross was proud to see your 5/5 score. I am happy that you found our hotel to be a good place to commute business or vacation. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 不錯

Jamie

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great place to stay on a budget! The bathroom door was difficult to shut as it got stuck and was not accessible (they had no elevator). The stairs were a little questionable. No bugs, relatively clean, and quiet. Not perfect, but no big complaints.
於 2023 年 9 月住了 1 晚
Dave Manager 於 2023年10月2日的回應
Thanks for taking the time out to let us know how we are doing.

10/10 優異

Nokesha

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚
Tianna RediResponse Specialist 於 2023年9月27日的回應
Hello Nokesha,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediresponse Specialist

6/10 一般

Austin

於 2023 年 9 月住了 4 晚
Dave Manager 於 2023年9月26日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

2/10 很差

Alma

讚好：整潔度、職員與服務和住宿狀況
Kamaria Red Roof Management RediResponse Special 於 2023年9月21日的回應
Hello Alma, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 優異

Tae

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
於 2023 年 9 月住了 1 晚
Dave Manager 於 2023年9月11日的回應
Thanks for taking the time out to let us know how we are doing

2/10 很差

Winston

於 2023 年 7 月住了 7 晚
Antonio,RediResponse Specialist 於 2023年8月23日的回應
Hello Winston, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

8/10 不錯

Desiree

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Dave Manager 於 2023年7月26日的回應
Thanks for taking the time out to let us know how we are doing. We look forward to serving you again

6/10 一般

Joe

不滿：整潔度
It was a cheap motel with bare bones appliances that you could tell was old. If you're on an extreme budget and want to be in suburban atlanta then i recommend. However, i would stay elsewhere if you can afford to splurge.
於 2023 年 7 月住了 2 晚
Dave Manager 於 2023年7月18日的回應
We are a hotel for people on a budget. We have long term guest and people who are just coming to the area. We are the hotel for those guest

2/10 很差

ANA

不滿：整潔度、職員與服務和住宿狀況
The treatment in the lobby is rude, the office opens at 11am to check out before it is not possible, it is inconvenient, noisy and dirty place. very unpleasant experience
於 2023 年 7 月住了 1 晚
Dave Manager 於 2023年7月12日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

2/10 很差

Terry

不滿：職員與服務
於 2023 年 7 月住了 1 晚
Dave Manager 於 2023年7月4日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced.

4/10 欠佳

真實旅客

不滿：整潔度和住宿狀況
於 2023 年 6 月住了 1 晚
Dannielle Rediresponse Specialist 於 2023年6月29日的回應
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 優異

Jasmine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年6月23日的回應
Dear Jasmine, We at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 欠佳

Timothy

家人同遊
不滿：整潔度和住宿狀況
This hotel looks pretty nice from the outside. But on the inside, it's unclean. I have several pictures of food in the sink, trash on the floor, food and mildew growing inside the air conditioner blowing on my family all night. Bed sheets with pubic hair in them, towels with pubic hair on them. Roaches running across the floor. Walking up and down the aisle ways outside, it stinks. Smells like urine. My family had three people staying here for 3 days. We never got a change of towels. We went to the front and asked for them but the lady said they don't have any clean. I really wanted to love this place. It's really pretty from the outside. But I don't think I could recommend anyone staying here under the current conditions.
於 2023 年 6 月住了 2 晚
Dave Manager 於 2023年6月29日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest have a great stay. We'll work hard to fix the issues that you experienced.

2/10 很差

Oleksandr

商務旅客
不滿：整潔度、職員與服務和住宿狀況
Syper dirty.no cleaning every day. Make me even buy toilet paper))Frontdesk working only from 11am till 7 pm. Sunday they closed.this motel is a joke
於 2023 年 6 月住了 2 晚
Dave Manager 於 2023年6月16日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

10/10 優異

Judith

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚
Dave Manager 於 2023年6月13日的回應
Thanks for taking the time out to let us know how we are doing

4/10 欠佳

Arianna

不滿：整潔度、職員與服務和住宿狀況
They never had towels and toilet paper. The mircrowave didn’t work, the stove didn’t work
於 2023 年 5 月住了 8 晚
d 於 2023年6月5日的回應
Guest didn't stay at hotel. Reservation was cancelled due to declined CC

10/10 優異

Cortez

讚好：整潔度和住宿狀況
Nice place
於 2023 年 5 月住了 7 晚
Dave Manager 於 2023年6月2日的回應
Thanks for taking the time out to let us know how we are doing

4/10 欠佳

Emily

多人同遊
不滿：職員與服務和住宿狀況
The property manager assumed my friend is Mexican and asked her what a word in Spanish was. There was a cockroach in our room as well as about 15 gnats. Cigarette holes in comforter and random stains in bathroom. Hair in sink and hair coils in towels. Rust-looking stove. Two beds one comforter. Dresser’s backing popped off. Two TVs but the one on the dresser was shattered? Door didn’t seal. Air conditioning unit vent broke into. Bug screen on outside of window was broken (half on/half off). One of the nightstand lights wouldn’t turn on. Pillows were comfy though.
於 2023 年 5 月住了 2 晚
Recordo Rediresponse Specialist 於 2023年5月23日的回應
Dear Emily,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. It's good to see that our pill brought you some comfort on your stay. However, you indicated that you weren't satisfied with the room you received due to the poor housekeeping and faulted amenities, along with insects and other highlighted concerns. Please accept our sincerest apologies and know that it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.I do hope that you will give any of our other Extended Stay Hotels location a try in the future.Sincerely,Recordo Rediresponse Specialist

4/10 欠佳

Austin

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Very courteous staff
於 2023 年 5 月住了 1 晚
Dave Manager 於 2023年5月22日的回應
Thanks for taking the time out to let us know how we are doing

8/10 不錯

Austin

讚好：職員與服務
不滿：住宿狀況
於 2023 年 5 月住了 1 晚
Dave Manager 於 2023年5月22日的回應
Thanks for taking the time out to let us know how we are doing. We look forward to serving you again

2/10 很差

Quierre

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
DO NOT STAY
Office staff isn't professional at all, indeed very much messy. Front desk clerk lied stating she didn't know about my service animals when I provided the proper paperwork. Place is ROACH INFESTED and they don't provide housekeeping. The place is horrible and I don't recommend to anyone!!
於 2023 年 5 月住了 3 晚
Antonio,RediResponse Specialist 於 2023年5月19日的回應
Dear Quierre,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. I was saddened to read that your stay fell short of your expectations due to roaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 不錯

Nyiesha

家人同遊, 商務旅客
Room was fine the only thing there are missing is trash cans in there room
於 2023 年 4 月住了 7 晚
Dave Manager 於 2023年5月8日的回應
Thanks for taking the time out to let us know how we are doing. Sorry about the trash can

2/10 很差

Sheryl

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I left items in my room because they said I would be in the same room which I was but the items I left in the room and the fridge was gone and they’re not there after hours and on Sunday. How inconvenient
於 2023 年 4 月住了 1 晚
Linton Rediresponse Specialist 於 2023年5月6日的回應
Dear Sheryl,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Atlanta NE - Downtown Norcross did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

10/10 優異

Radames

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient.
於 2023 年 4 月住了 2 晚
Sharma RediResponse Specialist 於 2023年4月27日的回應
Hello Radames,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - DOWNTOWN NORCROSS. It's great to hear that you were pleased with the convenience of our hotel prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRediResponse Specialist

4/10 欠佳

Soua

不滿：整潔度、設施服務和住宿狀況
There were roaches in the room. The toilet was not working. I had to fix it to make it flush. Floor and room was dirty.
於 2023 年 4 月住了 1 晚
Dave Manager 於 2023年4月24日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We are very sorry for any inconvenience that you incurred

2/10 很差

Jasmine

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The hotel was filthy it looked like the floor hadn't been mopped in months i killed multiple roaches the hallways smelled like pee and homeless people and crackheads all over the place the worst hotel I have ever stayed in.
於 2023 年 4 月住了 2 晚
Dave Manager 於 2023年4月18日的回應
We are very sorry that you didn't enjoy your stay. I would love to know where you were located. My hotel doesn't have hallways or homeless people hanging around. Please call me when you have a chance

4/10 欠佳

David

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Definitely not staying here again
於 2023 年 3 月住了 2 晚
Dave Manager 於 2023年4月4日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We hope you would allow us to serve you again

2/10 很差

Shawn

伴侶同遊
不滿：整潔度和職員與服務
I didn’t like the cleanliness and smell of the room.
於 2023 年 3 月住了 1 晚
Dave Manager 於 2023年4月1日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We hope you would allow us to serve you again

10/10 優異

Chirag

讚好：職員與服務和設施服務
不滿：住宿狀況
Overall was ok for few hours. Would not stay for extended stay.
於 2023 年 3 月住了 1 晚
Dave Manager 於 2023年4月1日的回應
Thanks for taking the time out to let us know how we are doing. We look forward to serve you again

2/10 很差

Zoila Emérita

家人同遊, 商務旅客
不滿：職員與服務
I ask for 2 rooms with queen beds that was supposed to be 67.00 each ok and I pay 62.56 and 85.22 the person was rude cause we got here close to 7 we’re coming from Brunswick Georgia is 5 hours away cause I work and my son works too,plus traffic
於 2023 年 3 月住了 1 晚
Dave Manager 於 2023年3月22日的回應
We can only charge you what we see in the system. It would have been better to call and let the staff know that you were coming in late. It was just lack of communication

2/10 很差

Iona

商務旅客
不滿：整潔度、職員與服務和住宿狀況
I felt like I was staying in the Projects ENOUGH SAID!
於 2023 年 3 月住了 7 晚
Dave Manager 於 2023年3月16日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We look forward to serve you again

8/10 不錯

A.

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The location and availability was great
於 2023 年 2 月住了 2 晚
Dave Manager 於 2023年3月7日的回應
Thanks for taking the time out to let us know how we are doing. We hope to become your hotel of choice

8/10 不錯

A.

於 2023 年 2 月住了 2 晚
Dave Manager 於 2023年3月14日的回應
Thanks for taking the time out to let us know how we are doing

4/10 欠佳

Dan

不滿：設施服務和住宿狀況
The convenience to my class was completely satisfactory; however, the clientele of the establishment was questionable to say the least. I was also unaware it was an extended stay.
於 2023 年 2 月住了 1 晚
Dave Manager 於 2023年2月13日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We hope you would allow us to serve you again

2/10 很差

Armani

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Roach motel, the beds are not great
於 2023 年 1 月住了 1 晚
Dave Manager 於 2023年1月30日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We will work hard to fix the issues that you experienced

4/10 欠佳

Melvin

不滿：整潔度、職員與服務、設施服務和住宿狀況
I didn't like it
Dave Manager 於 2023年1月19日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. I don't know the issue that you had. But we will work hard to fix the issue

2/10 很差

Jie Sheng

不滿：整潔度、職員與服務、設施服務和住宿狀況

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Look elsewhere
Didn't even stay one night. All three rooms we had were crawling with roaches, and the smoke smell was so horrible we could not even think of spending one night there, much less the three we were booked for. As we were leaving, a guy hanging out on the balcony said to us, "They don't wash the sheets here, so you know." Nice. Save yourself the headache and book elsewhere. Too bad, because the location near downtown Norcross is good.
於 2022 年 11 月住了 3 晚
Dave Manager 於 2022年11月17日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

4/10 欠佳

真實旅客

商務旅客
不滿：整潔度和客房舒適度
El servicio y el personal de la oficina pésimo..
Para empezar me pusieron en un carto provisional, porque no habia disponobles no funcionaba la tv y olía muy feo, al dia siguiente me dieron un cuerto según limpio pero estaba pesimo, habia cucaracchas la puerta de el baño no cerraba, la tv no se veia bien y habia mucho ruido, en definitiva no me vuelvo a quedar ahi... No puedo subir las fotos que tome ahi el servicio de el app, no lo abre..
於 2022 年 11 月住了 4 晚
Dave Manager 於 2022年11月15日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced

2/10 很差

William

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible Experience. Avoid this Hotel!
於 2022 年 10 月住了 1 晚
Dave Manager 於 2022年10月12日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest have a great stay. We are sorry for any inconvenience this may have caused you

6/10 一般

Mark

商務旅客
不滿：整潔度
Cleanliness
Room was dirty
於 2022 年 9 月住了 7 晚
Dave Manager 於 2022年9月12日的回應
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each guest has a great stay. We'll work hard to fix the issues that you experienced

10/10 優異

robert

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
Dave Manager 於 2022年8月22日的回應
Thanks for taking the time out to let us know how we are doing

2/10 很差

Ana

於 2022 年 7 月住了 2 晚

2/10 很差

Brandon

不滿：整潔度、職員與服務、設施服務和住宿狀況
Worst hotel staff I have ever met
於 2022 年 6 月住了 1 晚
Dave Manager 於 2022年6月30日的回應
We are very sorry that you didn't enjoy your stay. That staff and I strive to ensure that each guest has a great stay. We'll work hard to fix the issues that you experienced