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Reviews of Hotel Indigo Atlanta Airport - College Park, an IHG Hotel

3.5 out of 5
Hotel Indigo Atlanta Airport - College Park, an IHG Hotel
1776 Harvard Ave, College Park, GA

Reviews

7.8

Good

Rating 10 - Excellent. 449 out of 1003 reviews" "
Rating 8 - Good. 219 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 100 out of 1003 reviews" "
Rating 2 - Terrible. 98 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds
Stayed 1 night in May 2024
Response from William on 21 May 2024
Thank you for the review. We are happy you enjoyed your stay.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and convenient to the airport!
Stayed 1 night in May 2024
Response from William on 21 May 2024
Thank you for the review. We are glad you enjoyed your stay.

4/10 Poor

Clate D

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Check in was 30 minutes late. Hotel staff never told me it's additional to park on their lot - after giving me a pass that I never requested. Rooms need to be upgraded. No usb outlets at the desks; shower floors were rusted. Proxy keys would randomly stop working; refrigerator was old and screw holes Visible at the top. Bed was comfortable though.
Stayed 3 nights in May 2024
Response from William on 21 May 2024
We are sorry that you did not enjoy your stay. Parking fees are posted for the property. The property is scheduled for an upgrade in the coming months.

10/10 Excellent

Tanika

Liked: Cleanliness, staff & service, property conditions & facilities
I always to here when I visit Atlanta
Stayed 2 nights in May 2024
Response from William on 21 May 2024
We are glad you enjoyed your stay.

2/10 Terrible

Corrie

They did not hold my reservation which I made on Expedia, very disappointing.
Stayed 1 night in May 2024
Response from w on 21 May 2024
We are sorry to hear about your check-in issues.

4/10 Poor

sarah

Liked: Cleanliness
Disliked: Staff & service
I paid for a king room including breakfast. They denied that I had breakfast included. Also they are keeping a $150.00 deposit for “5 or 6 days” after I check out. Feels scammy. Nbd on the double queen room.
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 18 May 2024
Hi Valued Guest,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

Yavon

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A big group of us traveled from all over to Atlanta for a wedding It was located in close proximity to every place that we needed to go. It was our second time staying at the Hotel Indigo. All around beautiful hotel it's clean and comfy. The front desk lady that was working that night went above and beyond for our group that stayed for the weekend. The only drawback is if you're flying in and arrive to Atlanta prior to check-in they make you wait until 3:00 or charge you $75.00 for early check-in if they have a room available.
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 15 May 2024
Hi Yavon,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

4/10 Poor

Valdelicio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unappealing and terribly understaffed. Limited in service. Front desk cannot even make change so we can tip their service staff. Obviously a management skills issue. IHG used to manage their properties and franchisees a lot better. Just going down the drain!
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 15 May 2024
Hi Valdelico,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked around 2 miles to a local Ethiopian restaurant that was excellent. College Park is beautiful. The community was warm and inviting. Keep your barrings cause it is the city, but overall the area is lovely.
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 12 May 2024
Hi Jason,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Property was fine for price. Dining room consisted of bar food only, waitress was the only one running it and was rude to begin with .
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 12 May 2024
Hi Elizabeth,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

2/10 Terrible

John

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived the evening before my flight after previously booking a room and was told the hotel was not going to honor my reservation, they had overbooked the hotel.
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 11 May 2024
Good Evening John,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it's in walking distance to a lot of restaurants! And the staff here is wonderful!
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 11 May 2024
Hi Valued Guest,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Concierge made my day by honoring a 3rd party website making a mistake. Could have turned my family trip into a nightmare but he came through!
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 4 May 2024
Hi Valued Guest,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

2/10 Terrible

Tevyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Evan Monson Front Desk Manager on 4 May 2024
Hi Valued Guest,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for us. Its my 4th time being back.
Stayed 2 nights in Apr 2024
Response from Evan Monson Front Desk Manager on 4 May 2024
Hi Valued Guest,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

2/10 Terrible

Lameshae

Travelled with family
Disliked: Amenities
Hotel says includes breakfast and does not. Hotel charges $14 a day for parking they don’t tell you about. The elevator was broke forn2 days and the stairs is located outside hotel. Charges a $150 deposit for room.
Stayed 3 nights in Apr 2024
Response from Evan Monson Front Desk Manager on 29 Apr 2024
Hi Lameshae,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Evan Monson Front Desk Manager on 29 Apr 2024
Hi Julie,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

William

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Evan Monson Front Desk Manager on 29 Apr 2024
Hi William,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

Gamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Damien was a great help. He was very nice and helpful.
Stayed 1 night in Apr 2024
Response from Evan Monson Front Desk Manager on 29 Apr 2024
Hi Gamika,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

6/10 Okay

Bridget

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Libby had a bad smell and the elevators were awful. Staff was nice. Easy check in but didn’t know we’d have to pay for parking.
Stayed 2 nights in Apr 2024
Response from Evan Monson Front Desk Manager on 22 Apr 2024
Hi Bridget,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

4/10 Poor

Dominique

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Evan Monson Front Desk Manager on 22 Apr 2024
Hi Dominique,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

6/10 Okay

Christopher, Cohutta

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bar & restaurant closed. I arrived 12 minutes before 3pm and was told nothing available until 3pm. Never had that happen before. Book this hotel based on Bar and lounge but it wasn’t open.
Stayed 1 night in Apr 2024
Response from Evan Monson Front Desk Manager on 22 Apr 2024
Hi Christopher,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

2/10 Terrible

Victor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Evan Monson Front Desk Manager on 15 Apr 2024
Hi Victor,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport. 5 minutes tops
Stayed 1 night in Apr 2024
Response from Evan Monson Front Desk Manager on 15 Apr 2024
Hi Brian,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

Dmitri, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed apparently near the garbage disposal facility. It was noisy.
Stayed 1 night in Apr 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi Dimitri,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, 24 hour airport shuttle,
Stayed 1 night in Apr 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi David,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

2/10 Terrible

Sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was close to the airport by their Metro line; however this was honestly the only plus to the property. The room was surface cleaned but many areas looked like they hadn’t been cleaned in years: bathroom corners, around the shower and toilet, walls were disgusting with many splatters of what appeared to be dried toothpaste or lotion. Phone in the room didn’t work. We had to order delivery as nothing in the area was open on the holiday Monday - delivery actually arrived 30 min early but When delivery arrived at front desk - they couldn’t get ahold of us via our room phone so instead of coming to deliver to us upstairs or contact our cell phone numbers they had on file they let our food sit and when we went to investigate why we hadn’t gotten our food 10 min after our scheduled delivery and we find out it was sitting there for 40 min and the manager who was at the front desk said he tried to contact us but couldn’t reach our room as it appears the phone in that room isn’t working. Overall a very overpriced motel
Stayed 1 night in Mar 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi Sandra,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

LUTHER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around airport is not safe. Some person was just standing around on the property.
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi LutherThank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

Ligia

Liked: Cleanliness, staff & service
Really nice area
Stayed 1 night in Mar 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi LigiaThank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Very big. Clean and bright
Stayed 1 night in Mar 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi Valued Guest,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

6/10 Okay

Erika

Travelled with partner
It was ok but needs to work on timing for check in
Stayed 2 nights in Mar 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi ErikaThank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

Dikenbe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi Dikembe,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff soft beds
Stayed 1 night in Mar 2024
Response from Damien C. on 18 Mar 2024
Thank you for your response! We appreciate your positive feedback and we look forward to your return in the future.

6/10 Okay

Christopher

Travelled with family
Liked: Amenities, property conditions & facilities
I personally didn’t care for the customer service when I got there but the female Bartender gave excellent service
Stayed 1 night in Mar 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi Christopher,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

4/10 Poor

Anthony

Stayed 1 night in Mar 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi Valued Guest,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi Crystal,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

Michele

Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 7 Apr 2024
Hi Valued Guest,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and I love that from the airport there a free shuttle bus to take you from the airport to the hotel and back.
Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 4 Mar 2024
Hi Aisha,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for public transportation. Multiple restaurants within walking distance. Room was clean and spacious.
Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 4 Mar 2024
Hi Adam,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Evan Monson Front Desk Manager on 4 Mar 2024
Hi James,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

2/10 Terrible

Alvario

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
WORST EXPERIENCE EVER!!
This was the worst experience I’ve had at a hotel. I waited until 7 PM for a room, the shower was nasty, no clean towels, and the restaurant waitress had an attitude. Definitely won’t be staying here anymore!
Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 22 Feb 2024
Hi Alvario,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

2/10 Terrible

Katie

Disliked: Staff & service
Following a flight delay, I booked a room with Hotel Indigo from my flight as it was 10:30pm and the next flight available to my destination was not until 8:25am. Upon arrival at the hotel (there was supposed to be a shuttle available-however I later learned it wasn't functional this night), the front desk informed me there was no reservation in my name. I provided a booking number and itinerary number, however I was not found as having a reservation and the hotel manager informed me there were no available rooms. The manager told me there was nothing they could do for me and told me that my booking number "didn't even make sense as their booking numbers don't start with the # 8?" I was exhausted, upset, and not sure where to go from there and the hotel manager proceeded to berade me at midnight for not having a smile on my face like the male customer they served after she had told me to move aside. I was unable to gain a response from the online support for expedia and was forced to book an uber to another hotel at midnight even though my account had already been charged 200.00 for the stay at Hotel Indigo. Following connection with expedia (once I was on the next hotel's wifi, I was advised that my 200.00 would be refunded within 7-10 business days.) I will never book another arrangement through expedia knowing this could potentially occur and I certainly will never book another reservation with IHG or Hotel Indigo after the experience with their management.
Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 19 Feb 2024
Hi Katie,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

2/10 Terrible

LaShonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I were in town for the weekend and decided to stay at this hotel because we stayed at an Hotel Indigo in L.A. Well the experience was not the same. Upon our arrival, we had to wait for 1 hour before a room was assigned. Btw, the room was paid for in advance. Our linen on both bed had urine stains on them. We ask for sheets to be change, it never happened. The manager acussed me of having 2 small children, needless to say my daughters are adults. The manager was very rude and mean. She refused to take accountability for things that happened at the hotel. There was broken furniture in pur room. The ceiling needed repairs, as it looked like it was going to cave in. There was 2 washclothes in the room for 3 ppl. When asked if someone could bring more towels to the room, she told me that i would need to walk to the front desk get more towels. Our room hadnt been cleaned since we arrived. We were told to put used towel in the hall before getting clean towel. I would not recommend this hotel to ANYONE. The staff was rude and disrespectful!!! Oh and might i add my daighters and i went to the nearest walmart to purchase sheets for our bed, because there was dirty linen on the beds upon check in. STAY AWAY FROM THIS HOTEL‼️
Stayed 2 nights in Feb 2024
Response from Evan Monson Front Desk Manager on 19 Feb 2024
Hi Lashonda,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

6/10 Okay

George

Liked: Staff & service
Parking is a nightmare…
To begin with, this hotel puts an additional $150 hold on your card in addition to room charge. Not a fan. In addition, there is a $14 a day parking charge. The parking situation is why we not be staying here in the future. The parking is cramped and extremely, extremely limited. We arrived after a late night around 11:00 PM and after driving around for 10 minutes, determined there were no parking spaces. After two attempts, I begged to park behind the airport shuttle for the night, right in front of the hotel. The desk clerk indicated that some guests were using parking spaces for long-term airport parking. In any event, for the cost we will just stay somewhere with ample free parking. Rooms were nothing particularly special, although the college park location is very close to airport. Staff was friendly but it will be our last stay.
Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 19 Feb 2024
Hi George,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

6/10 Okay

David, Alpharetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Evan Monson Front Desk Manager on 19 Feb 2024
Hi David,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

6/10 Okay

George

Liked: Property conditions & facilities, room comfort
I wasn’t crazy about the additional $150 hold on my CC, above the bill and $14 a day parking for just a parking lot. This should have been prominently disclosed.
Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 19 Feb 2024
Hi George,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 19 Feb 2024
Hi David,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

6/10 Okay

Tasi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mediocre
The hotel is in need of some sprucing up…pretty worn looking. Very hard mattresses and pillows. Our room wasn’t clean…sticky floors (obviously the previous guest spilled something all over the floor in front of the fridge and it wasn’t cleaned. Staff was very friendly though!!
Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 7 Feb 2024
Hi Tasi,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

6/10 Okay

Heather

Stayed 1 night in Feb 2024
Response from Evan Monson Front Desk Manager on 7 Feb 2024
Hi Heather,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta

10/10 Excellent

rosa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 3 nights in Feb 2024
Response from Evan Monson Front Desk Manager on 6 Feb 2024
Hi Rosa,Thank you for choosing our Hotel Indigo Atlanta Airport College Park and for sharing your feedback. I am glad to have been a host to one of our valued guests. I hope you are doing well.Our team members go out of their way to make each stay memorable, and I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.We look forward to having another chance to welcome you back for a better experience.Safe travels,Evan M.Front Desk ManagerHotel Indigo College Park Atlanta