View from room

Reviews of Hyatt Regency Suites Atlanta Northwest

3.5 out of 5
Hyatt Regency Suites Atlanta Northwest
2999 Windy Hill Road, Marietta, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 512 out of 1001 reviews" "
Rating 8 - Good. 245 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the hotel suite.
Stayed 2 nights in Apr 2024
Response from Kent Devantier General Manager on 2 May 2024
Dear Kristie, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our two-bedroom suite with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest, and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Yuri

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent place
Stayed 1 night in Apr 2024
Response from Kent Devantier General Manager on 2 May 2024
Dear Yuri, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

10/10 Excellent

Reagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay! Super easy to check in and check out!
Stayed 1 night in Apr 2024
Response from Kent Devantier General Manager on 29 Apr 2024
Dear Reagan, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your lodging needs and for sharing your experience online. We take great pride in delivering excellent service and coupled with our wonderful facilities; it makes us one of the best hotel choices in the Marietta area. It was a pleasure to read your comments about our splendid service, which confirms that we are on the right track in providing service excellence. We appreciate your review and hope to have the opportunity to welcome you back very soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
It wa great
Stayed 2 nights in Apr 2024
Response from Kent Devantier General Manager on 30 Apr 2024
Dear Perry, Thank you for sharing your feedback about your visit to the Hyatt Regency Suites Atlanta Northwest with fellow online reviewers. We're so pleased you enjoyed your stay and had a wonderful experience. We were happy to serve you and hope that we have an opportunity to welcome you back in the near future.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Allyson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms
Stayed 1 night in Apr 2024
Response from Kent Devantier General Manager on 29 Apr 2024
Dear Allyson, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our two-bedroom suite with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness, and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

8/10 Good

Melissa

Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Melissa, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Hyatt Regency Suites Atlanta Northwest, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Regards,Kent Devantier,General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Stephanie, Knowing you enjoyed every aspect of your stay at Hyatt Regency Suites Atlanta Northwest is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Regards,Kent Devantier,General Manager

10/10 Excellent

neuber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place,
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Neuber, It was a pleasure having you as our guest at Hyatt Regency Suites Atlanta Northwest. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Donnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That you gave free rides to the battery.
Stayed 2 nights in Apr 2024

8/10 Good

Kelsey A

Travelled with family
Disliked: Amenities
Everyone was friendly and was a great price for large accommodations. Two things I didn’t care about was we waited about 10-15 minutes upon arrival to be helped when there were four staff members standing around not doing much of anything but talking. The rooms are a bit dated and not in the best of conditions personally but large and accommodating. Parking is not free for hotel guests because of the convenient free bus at the end of the driveway to Truest stadium. So you are charged 15 dollars a night. Mind you it is a steep incline up and down to the bus. Bar closes early so we never got to try it out and pool was closed. Great location for going to see baseball.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Kelsey A, Thank you for being our guest at Hyatt Regency Suites Atlanta Northwest and sharing your experience. We are delighted to know you were pleased with our friendly associates, ideal location, and the price of your visit. However, we apologize for the service shortfalls you experienced during your visit and the inconvenience this has caused. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry you were not entirely satisfied with the condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Furthermore, we regret your disappointment with our parking fees and our on-site bar and pool being closed. We appreciate your feedback, and we look forward to your next visit. Regards,Kent Devantier,General Manager

8/10 Good

bo

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great price point and large rooms. Restaurant/Lounge closes at 10pm on Friday and Saturday which was a bit inconvenient. After seeing a couple of Braves games we wanted to have a couple drinks and maybe some food and we’re not able to do that here at the Hyatt. Other than that the stay was very nice. We will return.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Bo, Thank you for choosing Hyatt Regency Suites Atlanta Northwest and sharing your feedback. We are delighted to know you liked the spacious accommodations and the price of your visit. However, we regret your disappointment with our on-site restaurants and lounge hours and the inconvenience this has caused. Thank you again for your feedback, and we look forward to your return visit. Regards,Kent Devantier,General Manager

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Truist Park, super convenient, large and comfortable room!
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Erin, Thank you for being our guest at Hyatt Regency Suites Atlanta Northwest and sharing your experience. We are delighted to know you were pleased with our ideal location and spacious and comfortable accommodations. It was a pleasure to host you, and we look forward to your return visit. Regards,Kent Devantier,General Manager

6/10 Okay

Tina

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The outside pool area is beautiful during season. We stayed in Room 607 and there was no hot water AT ALL. We had to take cool bathes that night and morning. The toilet water ran off and on our entire stay, very irritating.Told front desk about and all they said was they will have someone to check it. No type of compensation and our total for one night was $230..i will rethink before booking again:(
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Tina, Thank you for taking the time to provide feedback about your stay. We are sorry for the maintenance issue you experienced in your bathroom. We appreciate you bringing this to our attention. We understand the frustration and appreciate your patience in these matters. We hope you will come back to experience our hotel the way we would have liked during this stay.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost a great place to stay!
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Michael, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations. Thank you again for your feedback and we hope you will stay with us again in the near future. Regards,Kent DevantierGeneral Manager

10/10 Excellent

Leondria

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 18 Apr 2024
Dear Leondria, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay. We were pleased to read that we exceeded your expectations and appreciate your perfect rating. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent Devantier,General Manager

10/10 Excellent

Kimi

Travelled with partner
Liked: Amenities
Nice
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Kimi, It was a pleasure having you as our guest at Hyatt Regency Suites Atlanta Northwest. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms that were well kept and comfortable bed
Stayed 2 nights in Apr 2024
Response from etx-danairesponze on 15 Apr 2024
Dear Jasmine, Thank you for sharing your experience at the Hyatt Regency Suites Atlanta Northwest with fellow travelers online. It is great that you thoroughly enjoyed the comforts of our room with ultra-plush bedding and deluxe amenities. Our housekeeping team understands the importance of cleanliness and they go above and beyond to keep that standard high. We will share with them your comments about your wonderful experience to recognize them for their hard work. Thank you for being our guest and we look forward to your next visit.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Tosha, Thank you for letting us know your visit to Hyatt Regency Suites Atlanta Northwest was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Sylvia, Lakeland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our home away from home. We love this hotel!
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Sylvia, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. Staff was friendly, great location for going to the braves games and a great value property! Will be staying again on our return
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 10 Apr 2024
Dear Erin, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest while you were here for the Braves Game. It was a pleasure to read that we exceeded your expectations with our ideal location and attentive service by our associates. We are also glad you found us of great value. Thank you again for your feedback, and we are excited to host you again soon.Regards,Kent Devantier,General Manager

4/10 Poor

William

Travelled with partner
The bathtub took forever to drain so while I took a shower the water backed up. I let them know at the desk and they were supposed to fix the issue but did not do so.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 9 Apr 2024
Dear William, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide a wonderful experience to all of our guests; therefore, we are truly sorry for the inconvenience caused due to the maintenance issues you encountered and that we were unable to fix this to your satisfaction. We also apologize for the way our associates handled these matters and are grateful for your patience. Your feedback is important to us, and we have shared it with the appropriate individuals to improve our services going forward. We hope you will stay with us another time so we can provide you with a much more satisfying visit.Regards,Kent Devantier,General Manager

10/10 Excellent

Pam

Travelled with family
Liked: Property conditions & facilities
Rooms are spacious and clean. Easy on and off interstate to get where you are going.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 9 Apr 2024
Dear Pam, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our proximity to the interstate and beautiful accommodations. Thank you again for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent Devantier,General Manager

6/10 Okay

Jara

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very close to the battery for Braves game.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 9 Apr 2024
Dear Jara, Thank you for taking the time to rate your experience; we love that you could join us for the Braves Game. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Regards,Kent Devantier,General Manager

10/10 Excellent

LaToyia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the convenience of attending the Braves game. It was a wonderful stay!!
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 9 Apr 2024
Dear LaToyia, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest while attending the Braves Game. We are glad you found our hotel location convenient for your needs. Our goal is to provide an exceptional stay so we are delighted that was your experience. Thank you again for being our guest and we look forward to having the pleasure of welcoming you back soon.Regards,Kent Devantier,General Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities
Everything was nice
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Lisa, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations. Thank you again for your feedback, and we hope you will stay with us again in the near future. Regards,Kent DevantierGeneral Manager

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Ashley, Thank you so much for the terrific rating regarding your stay at Hyatt Regency Suites Atlanta Northwest. We hope you are already planning another trip our way.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Natalie, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

2/10 Terrible

Yashika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel I have ever stayed in. The hotel does not look anything like the pictures online. The rooms (I had to move twice) were filthy, you can tell housekeeping does nothing to maintain those rooms. The hotel itself, past the lobby area, has no upkeep. The walls are disgusting, they’ve half done paint jobs, the building, ceiling, etc is falling apart. We attempted to get early check-in and were told no because the room was not ready just for it not to be clean any way. This was the worst experience and hotel room and it’s not even close. Wouldn’t even recommend a homeless person lay their head in those conditions!!!
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Yashika, On behalf of our entire team, please accept our sincere apologies for the inconvenience caused to you due to unacceptable suite conditions. Steps were apparently missed in our inspection procedures, so we regret that we dropped the ball. Our executive housekeeper and associates have identified where mistakes were made and corrected it immediately. We hope you will consider giving us another opportunity to serve you in the future to see that we have made improvements in our processes. Thank you for being our guest and we hope to welcome you back again soon.Regards,Kent DevantierGeneral Manager

8/10 Good

Wael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room service was poor, but the hotel rooms are nice and spacious.
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Wael, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We are glad to know you had a comfortable stay and that you liked your well-kept room. However, we are sorry for any service issue you experienced while here. However, we apologize for the poor experience you had with room service. We have discussed your observations with our team to look at our current standards and revise them where needed to better serve our guests. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way we would have liked during this stay.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice....very spacious...super clean......convenient to restaurants and malls.....great staff.....will be back!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Candace, Thank you for the outstanding review of your stay at Hyatt Regency Suites Atlanta Northwest. We are thrilled to read that you loved our spacious and spotless property along with our location convenient for your needs with several restaurants and malls. We appreciate you mentioning the attentive service from our devoted associates. It was a pleasure accommodating you, and we look forward to welcoming you back very soon. Regards,Kent Devantier,General Manager

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff made transactions easy
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Karina, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent lodging needs. Your compliments were a pleasure to read, especially regarding our staff. We take pride in training and providing the Hyatt hospitality to our guests, so it's great to see our efforts acknowledged. We will share your compliments with our team to encourage them to continue doing what they do best. Thank you again and we look forward to having you visit again soon. Regards,Kent Devantier,General Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to great shopping!
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear James, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your stay and for your gracious feedback. We're glad you found our hotel location convenient for your needs with several shopping and attractions within a 5-mile radius of the hotel. Thank you again for choosing the Hyatt and we hope to have the pleasure of welcoming you back soon.Regards,Kent Devantier,General Manager

4/10 Poor

Liseth

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Liseth, Thank you for being our guest. We genuinely regret you did not enjoy your stay and want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Regards, Kent Devantier General Manager

10/10 Excellent

Beneidra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff, they made sure my family and I were comfortable during our stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Beneidra, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent lodging needs. Your compliments were a pleasure to read, especially regarding our staff. We take pride in training and providing the Hyatt hospitality to our guests, so it's great to see our efforts acknowledged. We will share your compliments with our team to encourage them to continue doing what they do best. Thank you again and we look forward to welcoming you and your family back again soon.Regards,Kent Devantier,General Manager

10/10 Excellent

Garrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible from the highway
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Mar 2024
Dear Garrick, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your stay and for your excellent feedback. We're glad you found our hotel location convenient for your needs, with several restaurants located across the street near the highway. Our goal is to provide an exceptional stay, so we're glad that your experience was great. Thank you again for choosing the Hyatt, and we look forward to having the pleasure of welcoming you back soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

AUDIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere and good vibes
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Audie, Thank you for sharing your feedback about your visit to the Hyatt Regency Suites Atlanta Northwest with fellow online reviewers. We're so pleased you enjoyed your stay and had a wonderful experience. We appreciate your nice comments about our comfortable atmosphere and our relaxing scenic garden with waterfalls. We are happy to serve you and look forward to having an opportunity to welcome you back in the near future.Regards,Kent DevantierGeneral Manager

8/10 Good

Eustace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Eustace, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hyatt Regency Suites Atlanta Northwest. We look forward to welcoming you back on your next visit!Regards,Kent DevantierGeneral Manager

10/10 Excellent

lola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book it! It was very clean. I wasn’t expecting it to be that clean for that price. The staff are friendly and helpful.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Lola, Thank you for your wonderful words regarding your stay at the Hyatt Regency Suites Atlanta Northwest. It was a pleasure to read that we exceeded your expectations with our clean facilities and attentive service from our associates. We strive daily to provide the best service possible for all our guests, so we will share your comments about the wonderful job they did with our staff. Thank you again for your feedback, and we look forward to your staying with us again in the near future. Regards,Kent DevantierGeneral Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks great. Rooms are clean and spacious with nice decor. Tracy and Holly are wonderful! Recommend replacing the ottomans and installing new modern shower heads.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Sharon, Thank you for choosing Hyatt Regency Suites Atlanta Northwest and for your perfect rating. We are delighted to read that you loved our immaculate and spacious accommodations in addition to the exceptional service provided by our devoted associates, notably Tracy and Holly. Having said that, we appreciate your suggestion regarding the showerheads as we continually strive to improve our guest experience. We are grateful for your feedback and have an opportunity to welcome you back in the near future.Regards,Kent Devantier,General Manager

10/10 Excellent

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities
Property needs to be updated with better appearing furniture and painting. Chipped walls and furniture everywhere.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Ashley, Thank you for choosing to stay at Hyatt Regency Suites Atlanta Northwest and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we are sorry for the disappointment you had with the overall look and feel of the property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Regards,Kent Devantier,General Manager

10/10 Excellent

Nidhee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Nidhee, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Suites Atlanta Northwest; we hope to see you again soon. Regards,Kent Devantier,General Manager

10/10 Excellent

Dana

Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Dana, We are thrilled you had an excellent stay at Hyatt Regency Suites Atlanta Northwest, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Regards,Kent DevantierGeneral Manager

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Crystal, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hyatt Regency Suites Atlanta Northwest; we hope to see you again soon. Regards,Kent DevantierGeneral Manager

8/10 Good

XIAOXU

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Goood service!
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Xiaoxu, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent lodging needs. Your compliments were a pleasure to read, especially regarding our staff. We take pride in training and providing the Hyatt hospitality to our guests, so it's great to see our efforts acknowledged. We will share your compliments with our team to encourage them to continue doing what they do best. Thank you again and we look forward to having you visit again soon. Regards,Kent Devantier,General Manager

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was patient and adapted well to system outage
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Katrina, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent lodging needs. Your compliments were a pleasure to read, especially regarding our staff. We take pride in training and providing the Hyatt hospitality to our guests, so it's great to see our efforts acknowledged. We will share your compliments with our team to encourage them to continue doing what they do best. Thank you again and we look forward to having you visit again soon. Regards,Kent DevantierGeneral Manager

8/10 Good

LaTora

Stayed 2 nights in Feb 2024
Response from General Manager on 23 Mar 2024
Dear LaTora, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Hyatt Regency Suites Atlanta Northwest. We look forward to seeing you again for another great experience. Regards,Kent Devantier,General Manager

10/10 Excellent

Gavin

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Gavin, Thanks for the outstanding rating! We are delighted your time at Hyatt Regency Suites Atlanta Northwest was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Regards,Kent Devantier,General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable beds
Stayed 1 night in Jan 2024
Response from General Manager on 24 Feb 2024
Dear Mary, Thank you for choosing the Hyatt Regency Suites Atlanta Northwest for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Regards,Kent DevantierGeneral Manager

8/10 Good

Jayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Jayla,Thank you for choosing Hyatt Regency Suites Atlanta Northwest. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Regards,Kent DevantierGeneral Manager

10/10 Excellent

Charity C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious, comfortable and clean. Well kept lobby and also around the ground area. I enjoyed the fitness center, not much of a view though.
Stayed 3 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear M. Charity C, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Hyatt Regency Suites Atlanta Northwest any time your travels bring you back this way.Regards,Kent DevantierGeneral Manager