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Reviews of Sonesta ES Suites Atlanta Alpharetta North Point Mall

3 out of 5
Sonesta ES Suites Atlanta Alpharetta North Point Mall
1325 N Point Dr, Alpharetta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 769 reviews" "
Rating 8 - Good. 197 out of 769 reviews" "
Rating 6 - Okay. 60 out of 769 reviews" "
Rating 4 - Poor. 39 out of 769 reviews" "
Rating 2 - Terrible. 49 out of 769 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice with the 2 bedrooms. And just sitting Area
Stayed 3 nights in Apr 2024
Response from Gwen on 30 Apr 2024
Dear Linda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room setup - loved the living area & kitchen separate from the bedroom. Bed was incredibly comfortable. Room was sparking clean. Nice breakfast spread.(Only negative was no access to purified water on the premises.) Will definitely return again!
Stayed 3 nights in Apr 2024
Response from Romessia on 28 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

8/10 Good

Vladimir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel 😊
Stayed 3 nights in Apr 2024
Response from Romessia on 26 Apr 2024
Dear Vladimir,We are so happy to hear you had a great stay with us. Looking forward to seeing you soon! Sincerely,

10/10 Excellent

Praful

Very nice & clean
Stayed 2 nights in Apr 2024
Response from Romessia on 26 Apr 2024
Dear Praful,We are so happy to hear you had a great stay with us. Looking forward to seeing you soon!Sincerely,

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Super friendly!
Stayed 1 night in Apr 2024
Response from Romessia on 23 Apr 2024
Dear Cody,We are so happy to hear you had a great stay with us.If you have any comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Access To Everything On-Site And Within The Surrounding Community.
Stayed 18 nights in Mar 2024
Response from Gwen on 18 Apr 2024
Dear Eva,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

2/10 Terrible

Ayanna

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I reserved a handicap accessible room. The location of the room was not accommodating. Clerk mentioned they didn’t have any other rooms but online it showed 7 rooms available. The air did not work in the room. There was no paper towel or any of the normal amenities Sonesta provided. On top of all that, as I was going to check out the front entrance was loaded with police. I saw several homeless walking around the property. I did not feel safe. Bypassed the checkout and called. Very very dissatisfied.
Stayed 1 night in Apr 2024
Response from Gwen on 15 Apr 2024
Dear Ayanna, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

2/10 Terrible

Wendy

Stayed 1 night in Mar 2024
Response from Gwen on 15 Apr 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

10/10 Excellent

Quentin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place for our family during our week stay.
Stayed 1 night in Apr 2024
Response from Romessia on 11 Apr 2024
Dear Quentin,Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again! Sincerely,

8/10 Good

Annaika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Romessia on 10 Apr 2024
Dear Annaika,Thank you for the review. We look forward to seeing you again soon!Sincerely

10/10 Excellent

Alyrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 6 nights in Feb 2024
Response from Sincerely, AGM on 5 Apr 2024
Dear Alyrick,Thank you for the great review and we are happy you enjoyed your stay. If your travels bring you back to the area please make sure you stop by.

4/10 Poor

Erica

Disliked: Property conditions & facilities
I booked this hotel based on a previous Sonesta experience in Florida. What a disappointment.! The room was tired, the kitchen had almost no equipment equipment, the pots anwere broken and had no lifs. No mugs, one glads. The sofa was so overused it dipped in the middle and you rolled into the centee and couldnt sit on it. Our bedding had body flyids on it and I was told I had to walk with the used bedding to the office to exchamge it. Definitely changed my opinion about the Sonesta group. I m re naming it So Nasty
Stayed 1 night in Apr 2024
Response from Romessia on 5 Apr 2024
Dear Guest, Thank you for the review. If you would like to provide additional information concerning what we could have done better to improve your stay, please don't hesitate to contact me.Warm Regards,

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Mar 2024
Response from Romessia on 5 Apr 2024
Dear Ken,Thank you for the review. We look forward to seeing you again soon!Sincerely,

6/10 Okay

Jessica

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I appreciate the close entrance to the room and convenient parking. The smell of the interior facility was terrible. I asked for more towels and was told they did not have any. Shower was great. Breakfast was good. Beds comfortable.
Stayed 2 nights in Mar 2024
Response from Romessia on 3 Apr 2024
Dear Jessica,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Sincerely,

2/10 Terrible

Melissa

Stayed 4 nights in Mar 2024
Response from Romessia on 22 Apr 2024
Dear Melissa,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Romessia on 31 Mar 2024
Dear Cassandra,Thank you for the review. We look forward to seeing you again soon!Sincerely,

10/10 Excellent

Tyrenecia

Business traveller
Liked: Cleanliness, staff & service, amenities
The hallway and elevator had a bad smell other then that it was nice
Stayed 3 nights in Mar 2024
Response from Romessia on 31 Mar 2024
Dear Tyrenecia,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Deborah

Stayed 7 nights in Mar 2024
Response from Romessia on 31 Mar 2024
Dear Deborah,Thank you for the great review and we are happy you enjoyed your stay. If your travels bring you back to the area please make sure you stop by.Regards,

8/10 Good

Casey Ryan

Travelled with family
Liked: Property conditions & facilities
Wish they did a better job of cleaning rooms. We were there 6 nights and not once did they come empty the trash or anything, even after requesting it.
Stayed 6 nights in Mar 2024
Response from Romessia on 31 Mar 2024
Dear Casey,I want to apologize that we are that we did not live up to your expectations or make your first-time experience a great one. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience in the future. Once again please accept our apologies. I will make sure to share this with the staff and use it as a tool to right our wrongs.Sincerely,

2/10 Terrible

Richard, Alpharetta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First of all, one of the two bedrooms we had smelled like a urine. All of the facilities were absolutely disgusting and dirty. One room had no coffee supplies. The other room, the air conditioning unit made a lot of noise. At breakfast the guests are hoarding the food with bags. Never again will I stay at such a bad place. Manager was very nice and apologetic, and was embarrassed that she was not able to do anything about the type of guest that stay at that hotel.
Stayed 3 nights in Mar 2024
Response from Gwen on 27 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

4/10 Poor

Boyana

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gwen on 27 Mar 2024
Dear Guest, Thank you for the review. If you would like to provide additional information concerning what we could have done better to improve your stay, please don't hesitate to contact me.Warm Regards, Gwen

8/10 Good

Madhavi

Liked: Cleanliness, staff & service, property conditions & facilities
Most days thd front desk people were really good, but when when we were checking out the person was quite unfriendly and not welcoming. Important to have pleasant people at the reception.
Stayed 7 nights in Mar 2024
Response from Gwen on 27 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback.Sincerely,Gwen

2/10 Terrible

Tiffany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person at checkin and checkout was great. Very polite and friendly and professional but the good ended there. Room was dated and mediocre but clean. Facility very dated. Floor moved when walking on it. But the worst part was the fact there was no extra sheets or pillows for the sofa bed. OK. We brought our own sheets just in case but did call front desk for pillows... They flat out said they didn't have any extra pillows and none could be brought to us. I offered to walk to the other building which is where the front desk is and she said they didn't have any. They didn't keep extra pillows or anything. Checkout next morning the same person who checked me in said they could in fact could have brought extra as there were plenty. So who was lying?? And.. We booked through expedia so wasn't surprised when they asked for a $100 hold on credit card. OK. Some places require it no big deal... But then next morning at checkout I asked for receipt and they said I'd only be getting back $94. They chargedme $6 to use their parking lot parking! It should be included in the price you pay! I will never be back to a Sonesta brand. I've traveled to 100s of hotels and this place was beyond sorry. And let's not forget the 1 year expired elevator inspection!!! It was inspected 2/2022. Expired 2/2023. Our stay was 3/24. Run!!!!!!!
Response from AGM on 23 Mar 2024
Dear Tiffany,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. We will be further discussing with our management team to address your your experience, so that similar situations do not occur.

8/10 Good

Destine

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Front desk receptionist our first night was rude. Front desk receptionist at check out was better but she let me know the first receptionist didn’t properly charge my card. The halls are dated & the stairways had a strong smell. VERY DATED but IT WAS CLEAN. Sheets, bathroom, shower, etc. EVERYTHING WAS CLEAN
Stayed 4 nights in Mar 2024
Response from Gwen on 17 Mar 2024
Dear Destine, I apologize that your first encounter upon arrival was not the best experience and you did not hold it against us. I appreciate the feedback and we will work on ensuring every guest interaction is a pleasant experience. We appreciate you and hope to see you again. Sincerely, Gwen

8/10 Good

Colleen

Travelled with family, Business traveller
Liked: Staff & service
The hallways had a vaping and sour smell but the room was not bad. The signs say no smoking anywhere but there is clearly some violations in the common area. The food service team for each day were very nice and attentive.
Stayed 3 nights in Mar 2024
Response from Gwen on 17 Mar 2024
Dear Colleen, I am glad you enjoyed your stay overall, despite the hallway smell. We strive to maintain a clean and smoke-free environment but as you stated clearly some people "violate our policy". I appreciate your feedback and hope to see you again.Sincerely, Gwen

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and was in my room less than 1hour & saw ANTS crawling on the remote control. I immediately grabbed my bag & went back to the front desk to check out & ask for a refund. I was told I couldn’t get a refund, only another room. At this point why would I trust that there aren’t bugs there too?!! It looked clean but I just don’t do bugs at all!! Customer service is a 0 though because for the fact they had bugs & wouldn't give me a full refund. Apparently if you’re in your room longer than 20mins refunds aren’t allowed.
Stayed 2 nights in Mar 2024
Response from Gwen on 17 Mar 2024
Dear Jasmine, I sincerely apologize for your experience. The room was thoroughly inspected and there were no signs of ants but just seeing one can make a person feel uncomfortable so I understand. We were not able to provide a refund because you booked a nonrefundable reservation. If you would like to discuss this matter further please feel free to contact me at the hotel directly. I appreciate your feedback. Warm Regards, Gwen

10/10 Excellent

Asheli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gwen on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

8/10 Good

Drayan

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Great job
Stayed 1 night in Feb 2024
Response from Romessia on 16 Feb 2024
Dear Drayan,Thank you for the review. We look forward to seeing you again soon!Sincerely,

10/10 Excellent

Yari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Quiet No bugs👍 definitely would book again
Stayed 4 nights in Feb 2024
Response from Gwen on 6 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

8/10 Good

Kachona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price.
Stayed 2 nights in Jan 2024
Response from Romessia on 31 Jan 2024
Dear Kachona,Thank you for the review. We look forward to seeing you again soon!Sincerely,

10/10 Excellent

Marquise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Romessia on 31 Jan 2024
Dear Marquise,Thank you for the review. We look forward to seeing you again soon!Sincerely,

10/10 Excellent

DANESHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Romessia on 28 Jan 2024
Dear Daneshia,Thank you for the review. We look forward to seeing you again soon!Sincerely,

2/10 Terrible

Tiesha

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Romessia on 27 Jan 2024
Dear Tiesha,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Amanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024
Response from Romessia on 27 Jan 2024
Dear Amanda,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Sincerely,

10/10 Excellent

Felicia

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Romessia on 27 Jan 2024
Dear Felicia,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon! Sincerely,

10/10 Excellent

Tiesha

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Romessia on 27 Jan 2024
Dear Tiesha,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon! Sincerely,Sincerely,

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Stephanie,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Sincerely

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated mere minutes away from the mall, so it was nice to be able to walk around there on days when there wasn't much planned. A lot of restaurants were also nearby, but ordering delivery is probably inconvenient in the aspect of needing to leave the room and go to the main doors - Everything is secured and locked, so you can only get in with a working room key. More of a thought than a complaint though! I did genuinely enjoy the place.
Stayed 5 nights in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Rebecca,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Sincerely,

10/10 Excellent

Abdul Rahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Abdul,Thank you for the review. We look forward to seeing you again soon!Sincerely,

8/10 Good

Maryum

Stayed 4 nights in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Maryum,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Tiesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Tiesha,We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Sincerely,

10/10 Excellent

Tiesha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Tiesha,We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Sincerely,

10/10 Excellent

Tiesha

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Tiesha,We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Sincerely,

10/10 Excellent

Tiesha

Stayed 1 night in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Tiesha,We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Sincerely,

10/10 Excellent

Tiesha

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Romessia on 19 Jan 2024
Dear Tiesha,We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Sincerely,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Romessia on 19 Jan 2024
Dear Michael,Thank you for the review. We look forward to seeing you again soon!Sincerely,

8/10 Good

Shy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Romessia on 19 Jan 2024
Dear Shy,Thank you for the review. We look forward to seeing you again soon!Sincerely,

10/10 Excellent

Maks

Stayed 2 nights in Dec 2023
Response from Romessia on 5 Jan 2024
Dear Maks,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your positive review and we wish to welcome you back to the hotel soon! Sincerely,

10/10 Excellent

Martel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Romessia on 31 Jan 2024
Dear martel,Thank you for the review. We look forward to seeing you again soon!Sincerely,

10/10 Excellent

Anthony

Stayed 2 nights in Dec 2023
Response from Romessia on 27 Jan 2024
Dear Anthony,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon! Sincerely,