Exterior

Reviews of Staybridge Suites Atlanta Airport, an IHG Hotel

3 out of 5
Staybridge Suites Atlanta Airport, an IHG Hotel
3420 Norman Berry Dr, Atlanta, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 806 reviews" "
Rating 8 - Good. 190 out of 806 reviews" "
Rating 6 - Okay. 50 out of 806 reviews" "
Rating 4 - Poor. 25 out of 806 reviews" "
Rating 2 - Terrible. 23 out of 806 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Apr 2024
Response from JC on 26 Apr 2024
Good Day Cathy,Thank you so much for your feedback on our team members. They strive to always make sure our guest feel comfortable and welcome. We hope that your stay with us was just as great and we look forward to serving you in the future.

8/10 Good

CHRISTIANE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodating. The hotel itself was under construction in the front entry way which caused congestion when trying to get around other guests checking in or out. The room was comfortable and quiet.
Stayed 1 night in Apr 2024
Response from JC on 23 Apr 2024
Good Day Christiane,It was a pleasure meeting you and I'm so glad to hear that you enjoyed your staff with us even though we are in the process of remodeling. Hopefully the next time your with us there will be less confusion when checking in.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
no light in the closet; not enough bed covers, no night lites, WAY too much indoor construction going on causing many major detours to get to and from the room.
Stayed 1 night in Apr 2024
Response from JC on 12 Apr 2024
Thank you so much for your feedback. We do apologize for the inconvenience that our Lobby renovation is causing. We are in the first stages of updating our entire property so we can better serve guest and address those same issues that you have brought up. Once the new flooring is done there will no longer be any detours that will need to be taken. Thank you so much for your patience and we look forward to having you back with us with less updated occurring.

8/10 Good

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from JC on 2 Apr 2024
Good Day Lakisha!We are so glad you enjoyed your stay with us. Feel free to reach out on what you think we could of done better.We look forward to serving you on future stays.

6/10 Okay

Sunho

Stayed 2 nights in Mar 2024
Response from JC on 19 Apr 2024
Good Day Sunho!Thank you so much for taking your time to leave us feedback. We do apologize that your stay with us was perfect, feel free to reach out to us and let us know what we can do better. Thank you again and we look forward to any future stays!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and private location. Breakfast buffet was also served and the food was good. My suite was clean and comfortable.
Stayed 3 nights in Feb 2024
Response from JC on 28 Feb 2024
We are so glad you enjoyed your stay with us. On your next stay with us hopefully you will be around to enjoy our evening Social that occurs during the week. We look forward to serving you again.

6/10 Okay

LaDonni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall good
Stayed 2 nights in Jan 2024
Response from JC on 9 Feb 2024
Thank you so much for your feedback. We are so glad you had a good stay with us. Please feel free to let us know how we can improve and would would of made your stay great. We look forward to serving you during your next stay.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay of 7 nights was very good, the staff is very friendly and solved all of our needs. Breakfast was abundant and with fair enough options. As a big perk you get Monday, Tuesday and Wednesdays Wine, beer and some snacks like burguers, nachos, chicken strips, etc, from 5:30pm to 7pm happy hour. We were pleased for the fantastic stay, thank you.
Stayed 7 nights in Dec 2023
Response from JC on 9 Jan 2024
Thank you so much for the high praises, I will definitely pass on the praises to our team. We are so glad that you enjoyed your stay with us and we look forward to any future stays with us.

6/10 Okay

Bree

Travelled with family
Disliked: Staff & service
Front desk staff (Destiny) was rude and not helpful. Our room did not have enough pillows, blankets, and towels and she acted like we were an inconvenience for asking for what we needed. We could also tell our room was not cleaned properly….. hairs in the shower some black powder on the counters (I have know idea what that would even be) Plus the front desk should either stay at front desk and out of the back room or have a bell or camera to allow them to see people waiting at the front desk. We waited for ever to even be greeted. Breakfast was pretty darn good though. When we were trying to leave you have to be let out of a gate and we kept pressing the button for them to lift the gate and know one was responding for over 20 mins so we ended up having to go in and ask ( and it was not because they were busy)
Stayed 1 night in Dec 2023
Response from JC on 4 Jan 2024
Happy New Year! and thank you so much for sharing your experience with us. This is truly unusual behavior for both our Front Desk Staff and Housekeeping. We will look into it and make sure that this is not the norm at our property. I do apologies that your stay with us was not as excellent as it could be. I want to apologize for the gate as well, we have been experiencing some technical issues and they are currently being worked on.I will definitely forward you praises on to the Food and Beverage department we are so glad you enjoyed the breakfast.We having you back with us in the near future and look forward to giving you a better experience with us.

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay for a short visit to ATL
Great little hotel, close to the airport, all the amenities I needed
Stayed 2 nights in Dec 2023
Response from JC on 3 Jan 2024
Thank you so much for staying with us and we are so glad that you had such a great stay with us. Feel free to reach out to us if you need to and we look forward to all your future stays.Happy New Year!

4/10 Poor

Berend

Travelled with family
Disliked: Staff & service, property conditions & facilities
The rooms are way overpriced for what you get. First impression was bad due to the attitude of the frontdesk person (Melonie). She didn't know much, was not helpful and it was obvious she didn't want to deal with customers. This is an older hotel - it can is seen with the wear and tear on the rooms and outdated decor. Have stayed at IHG hotels before and this is way below thier standard.
Stayed 2 nights in Nov 2023
Response from JC on 8 Dec 2023
We are so sorry that your stay with us was less than ideal, we are definitely an older product but our housekeeping and maintenance are very thorough when it comes to the upkeep and cleaning. We would also like to apologize that you had that interaction with one of our staff members, it is absolutely not the typically experience at our property. We look forward to having your next stay with us and we look forward to giving you an exceptional service.

10/10 Excellent

KaTrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff, great breakfast and overall nice hotel
Stayed 1 night in Nov 2023
Response from JC on 14 Nov 2023
We are so excited that your stay with us was great. I'll be surer to pass on your compliments to our team members throughout the property. Feel free to let us know if you have any other feedback for us and we look forward to your future stays with us.

2/10 Terrible

Alia

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from JC on 14 Nov 2023
We apologize that your experience with us was less than ideal. When you have a moment feel free to contact us to let us know what we can do better and how to make your next visit with us amazing.

10/10 Excellent

Ryeesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JC on 31 Oct 2023
Thank you so much for your feedback. We are glad to see you enjoyed your stay with us and we look forward to your next stay.

10/10 Excellent

MARKETA

Stayed 2 nights in Oct 2023
Response from JC on 9 Nov 2023
Thank you so much for staying with us and we are glad that you enjoyed your stay. We look forward to any of your future stays with us

10/10 Excellent

Ilene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it had a free shuttle that got you to and from the airport. There was free breakfast. The staff was very friendly. There were restaurants in walking distance near by. Overall, I enjoyed my stay at Staybridge Suites Atlanta Airport.
Stayed 4 nights in Oct 2023
Response from JC on 17 Oct 2023
Thank you so much for your feedback and we are so glad that you enjoyed your stay with us. We look forward to serving you in the future.

10/10 Excellent

Denise

Travelled with partner
Liked: Amenities, property conditions & facilities
Never stayed anywhere wher the water in the toilet was heated, so if that was not supposed to be that way, you may want to check that out
Stayed 4 nights in Oct 2023
Response from JC on 8 Oct 2023
That is Interesting! Thank you so much for the feedback! I'll pass it on to our maintenance team. I hope you enjoyed your stay with us and we look forward to your next stay with us.

8/10 Good

Cindy M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JC on 8 Oct 2023
Thank you so much for your feedback. We hope that you enjoyed your stay with us and look forward to your future visit.

10/10 Excellent

Steve

Everything
Stayed 3 nights in Sep 2023
Response from JC on 3 Oct 2023
I'm so glad you enjoyed your stay with us. We look forward to serving you during your next stay with us.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, super quiet, just needed a few things
The hotel room was very nice, clean and quiet, but there aren’t enough mirrors or proper lighting to allow 3 women to get ready at the same time! Also, the hide-a-bed was awful.
Stayed 4 nights in Sep 2023
Response from JC on 27 Sept 2023
Thank you so much for your feedback. I'll pass along that information to housekeeping and our maintenance teams. We do apologize that your stay was not the best but we look forward to making your next stay with us amazing.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from JC on 26 Sept 2023
We are so glad you enjoyed your stay with us. We look forward to your next stay with us

10/10 Excellent

ifeoma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great stay staff very friendly respectful and professional celebrated my 54th Birthday all staff very accommodating
Stayed 3 nights in Sep 2023
Response from JC on 19 Sept 2023
Happy Belated Birthday! I'm so glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Lorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good size. Plenty of room. Bed very comfortable. Staff friendly. Great room if you are traveling with a family and need to cook.
Stayed 1 night in Sep 2023
Response from JC on 19 Sept 2023
We are so glad you enjoyed your stay with us and that the room was what you were looking for. We look forward to your next stay with us

6/10 Okay

briana

Travelled with family, Travelled with family and small children
We weren't able to get a staybridge shuttle from airport to hotel, waited over 40 minutes and none ever showed up. Front desk wasn't clear about policies, info, or procedures. Not very friendly or helpful. Driver (michael?) Was rude.
Stayed 1 night in Sep 2023
Response from JC on 19 Sept 2023
I am so sorry that was the experience you had with us. We are training some new team members currently and I apologize that they did not have the information you needed. We have also informed the shuttle company of your experience with the driver. Once again we apologies your stay wasn't the best but we look forward to exceeding your expectations with us during your next stay.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and polite
Stayed 1 night in Sep 2023
Response from JC on 19 Sept 2023
I'm so glad you enjoyed your stay with us. We look forward to you staying with us again.

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The stay was great! Comfy beds, clean room, and the breakfast was phenomenal! I’ve never had such a delicious free breakfast at a hotel before this one! There was a variety every day and a good amount of choices for everyone. The bathrooms came with full size bottles of shampoo and conditioner, as well as body wash, lotion, and hand wash. This hotel is a must stay in Atlanta!
Stayed 4 nights in Aug 2023
Response from JC on 19 Sept 2023
We are so glad you enjoyed your stay with us. I will pass on the high praises to our Food and Beverage Department. We have been working on our breakfast with feedback from guest like you so we are really happy that you enjoy it. We look forward to your next stay with us.

8/10 Good

Percy

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from JC on 19 Sept 2023
Thanks for your feedback. We look forward to serving you again in a future stay!

10/10 Excellent

Michelle, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 1 night in Aug 2023
Response from JC on 16 Aug 2023
We are so thrilled that you enjoyed your stay with us and we look forward to your future stays.

10/10 Excellent

Nakecha, Maple Heights

Liked: Cleanliness, staff & service, property conditions & facilities
The airport shuttle was convenient, the staff was friendly and helpful. The property was clean and family friendly. Thr breakfast was a plus, i will stay again!
Stayed 3 nights in Jul 2023
Response from JC on 16 Aug 2023
Thank you so much for your feedback. I will pass your compliments along to our staff. We are so thrilled that you enjoyed your stay with us and we look forward to your future stays.

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from JC on 1 Aug 2023
Thank you for your feedback. We strive for greatness and will take your feedback into consideration as we improve. We hope you enjoyed your stay with us and look forward to having you with us again.

10/10 Excellent

Yilin

Stayed 1 night in Jul 2023
Response from JC on 16 Aug 2023
Thank you so much for your feedback. We hope you enjoyed your stay with us and hope to see you at the Staybridge Suites Atlanta Airport again!

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the police security. Right off interstate. Right near all airport needs. My only negative was the toilet seat was too small for toilet so we hovered our entire stay. Nothing wirse than seeing the toilet. Room was clean and facility is nice.
Stayed 1 night in Jul 2023
Response from JC on 1 Aug 2023
Thank you so much for your feedback, I'll pass this information on to our maintenance team. We are so glad that you enjoyed your stay with us despite that and we look forwarding to your next stay with us.

10/10 Excellent

Marche

Stayed 1 night in Jul 2023
Response from JC on 16 Aug 2023
Thank you for the stellar feedback and we are happy your stay with us was pleasing. We look forward to serving you again on a future stay.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2023
Response from JC on 21 Jul 2023
Thank you so much for your compliments. I will pass it along to our team. We are so glad you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Excellent

Ngina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Room was nice. The cucumber/mint water & pantry in the lobby & the breakfast options put this hotel over the top. I only which there were more vegan options.
Stayed 1 night in Jul 2023
Response from JC on 20 Jul 2023
Thank you so much for your feedback. We are so glad you enjoyed your stay with us. I'll pass your comment about more vegan options to our Food & Beverage Depart, we really appreciate your input. We look forward to you staying with us again.

8/10 Good

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from JC on 21 Jul 2023
Thank you so much for your feedback, we look forward to seeing you again soon!

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impromptu Travel
Very last minute trip. After I saw the reviews in comparison to other hotels in the area, I decided this would be the place and it did not disappoint. Very clean, quiet, the location was great if you like walking to mingle or get a bite to eat, and I love that it was safe parking. The bed was comfortable for me but a little hard for the hubby, otherwise, I would definitely come back.
Stayed 1 night in Jul 2023
Response from JC on 12 Jul 2023
We are so pleased that you enjoyed your stay with us. Hopefully we will have a bed that will be comfortable for both of you the next time you're with us.

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hot Hot HOTTER
They have it were you can not cool the room. This is horrible in the Georgia summer months.
Stayed 3 nights in Jul 2023
Response from JC on 12 Jul 2023
We apologies for failing to meet your expectations. Usually issues like that are easily resolved by the front desk team or any of our staff so I apologies that we failed to fix it for you. We look forward to exceeding your expectations the next time you stay with us.

10/10 Excellent

seaford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when we are in Atlanta, kudos to the staff. Love the staff that prepares the breakfast, they are dedicated and always pleasant. The staff at the front desk is also pleasant and make you feel welcome upon arrival. On my recent stay I notice in the morning there was a police cruiser hanging out in the parking lot, this made me feel extra safe.
Stayed 1 night in Jul 2023
Response from JC on 12 Jul 2023
Thank you so much for your compliments and praises. I will pass them onto our team. We are so glad you felt safe staying with us the police presence is thanks to the City of Hapeville and surrounding business that help this area thrive. We appreciate your business and feedback and we look forward to having you stay with us again.

10/10 Excellent

Benjamin, Paradise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport, great free breakfast!!
Stayed 1 night in Jun 2023
Response from JC on 29 Jun 2023
Thank you so much for your feedback! We are excited that you enjoyed your stay with us. We look forward to you staying with us again

8/10 Good

Heather, Plainfield

Travelled with family and small children
Liked: Cleanliness
I was never informed of the m-w social before check in, the room had no sheets or extra pillows and blanket for the pull out couch. Had to request more towels. The room was ice cold and didn’t fix when we tried turning it up.
Stayed 1 night in Jun 2023
Response from JC on 8 Jun 2023
Thank you so much for this review and feedback. We will update our team on making sure to inform guest about our amenities at check in. Since covid we've changed a few things like where the extra bedding is held, we apologies that you were not informed about this and our social at check in.When you do stay with us in the future the front desk is always available for any concerns, questions, and recommendations.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Friendly staff. Free drinks and food reception fantastic. Parking easy with no problems. Not the hotels fault but lots of outside noise through the night made sleeping difficult
Stayed 1 night in Jun 2023
Response from JC on 8 Jun 2023
Thank you so much for your feedback and this review. I will pass your compliments along to our team.The next time you say with us you can always request a quieter room and we will do our best to ensure that that request is met.

10/10 Excellent

Megan, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from JC on 8 Jun 2023
Thanks so much for your feedback!We look forward to you staying with us again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from JC on 8 Jun 2023
Thanks so much for your feedback!We look forward to you staying with us again

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Experience!
The hotel experience at Staybridge Suites Atlanta Airport was second to none! The employees were so friendly and helpful, and the rooms were immaculate! The location felt safe and was convenient to surrounding restaurants and events. We had a wonderful experience, and we will stay again the next time we are in Atlanta.
Stayed 1 night in May 2023
Response from JC on 31 May 2023
We are so happy to hear that you enjoyed your stay with us and that are team was so helpful.We look forward to having you stay with us again.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and helpful service
The front desk staff was incredibly helpful and friendly. The room was surprisingly spacious. Beds were comfy firm and plenty of pillows (big plus). Only knock, and I feel bad even mentioning, the tub was tiny. Granted I go 6' and 3 bills so most things are small to me. Probably wouldn't bother most but to my fellow large mammals, a heads up. (Also I thinknthe tpilet seat in room 512 is the wrong type. Should be elongated not round....) Still 10/10 for all the things that matter.
Stayed 1 night in May 2023
Response from JC on 31 May 2023
Thank you so much for the review and feedback! I will pass your kind words along to the front desk team and inform maintenance of the bathroom mismatch.We look forward to seeing you again for a future stay!

6/10 Okay

Mary, Andrews

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from JC on 31 May 2023
Thank you so much for rating your stay with us. A 3/5 means we fell short and we do apologies for not meeting your expectations.Let us know how we can improve and we will look forward to your stay with us in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from JC on 31 May 2023
Thank you so much for rating your stay with us. We are so glad that you enjoyed your time here.We look forward to having you here again during a future stay.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Arriving too early to check in, we left our luggage with the front desk. While we were eating lunch a water pipe broke our luggage and the clothes inside wet. The bags may have been soaked from the cleanup and not the burst. Although the staff dried our clothes and eventually got a fan to try to dry our luggage it was two hours of our life we will not get back. Rather than comp the room we received a few drinks and snacks. Luckily suits were not soaked. Will not go back
Stayed 1 night in May 2023
Response from JC on 31 May 2023
We do apologies for the inconvenience experienced that day, some things are truly out of our control but it was our pleasure to make things as right as we could while you were with us.Thank you

4/10 Poor

KIMBERLY

Stayed 1 night in May 2023
Response from JC on 29 Jun 2023
Thank you s much for your feedback. We are apologize that we were unable to meet your expectations but we look forward to making your next stay with us even better.