The property itself was very nice. It accomodated our needs for a group of 8. The house was stocked with everything you would need and even had toiletry samples. The home was nice and clean and the garage was a nice to have. Communication with guest services was good, but after sending a few complaints on the hot tub situation I stopped receiving responses.
The down side to the property, for us, was the hot tub was not useable. It was dirty and had a layer of grime on it. I contacted guest services and they were told it was serviced; however, nothing had changed. The next day guest services was told the contact at the property had inspected it and it was fine. We checked it and once again no change. We sent pictures showing the dirty hot tub and it was then the communication stopped, no response was received. It was dissapointing as we specifically picked the property to be able to enjoy the hot tub after a day of exploring. One note, even if it had been clean it was small and would not have accomodated our group size.
We also found the standard King room to have a TV but it didn't work. I reached out to guest services and was told cable was no longer wired to that room. While it wasn't a big deal we do enjoy watching a little TV before bed and the other bedrooms were taken by our other guests so whe couldn't just use a different room. Again not a big deal just something we didn't expect to encounter.
The only other downside was the property has a beautiful creak out the back of the property with just a walking path seperating the two. So very easy access. Unfortunatley the property is also by a busy road so it isn't very quite. While it was still relaxing at the property it would have been nice to hear the water vs. all the cars and semis driving by. But that is just personal preference.