Check in was very smooth. Location is perfect. Unit is advertised as completely remodeled condo. The only thing new is a small slab of granite for the kitchen. Everything else seems to be 25-30 years old. Kitchen wear was very old, pillows were so old the property manager took them out of the unit after seeing them. Beds were rock hard. Mattresses were the old style floral print ones from the 80’s.
The fact that the unit was dated was not the main issue we had. Cleanliness and maintenance were the main issues. Utensils had visible food from prior guests on them. The carpets were visibly soiled. When you walked on them there were wet and crunchy spots. We would not walk bare foot on them. Upon inspection of the pillows under the cases, they were severely stained and appeared to be decades old. The kitchen sink was slow to drain. And the biggest let down was no hot water. One person would shower then no hot water for hours.
At this point (night one) we got a hold of the property manager who wanted to send a plumber at 10pm. We had just traveled 10 hours and wanted to wait until the morning. When morning came we were met with hostility and told we had our opportunity the night before. Seven hours later, someone from the property management’s company came to inspect and agreed the unit was in no shape to be rented. The water hearted in the unit was extremely old upon his inspection. He apologized for the cleanliness and agreed the unit owner has severely neglected it.