Stoke-on-Trent Awesome Walls Hotels

"Top class service. We had to cancel one room on arrival and they didn't charge us for the room! Breakfast was brilliant, plenty of choice and the breakfast staff were brilliant "

"Amazing stayz everyone in our team enjoyed the stay. It is worth every penny to be in this marvellous castle. Mr John and co host mandy was very warm and welcoming, very accomodative to changes. Definitely recommend for a group stay."

"10/10"

"Everything that you need for a short stay excellent facilities dont recommend the food, Rooms are very outdated, Very accommating, great friendly staff , nothing was too much trouble Would definitely stay again "

"The evening receptionist was lovely, friendly and very helpful. The bed was comfortable, the en suite was clean, there was a portable heater when it got a little cold at night. On the first night of my stay the single room I was given did not have a kettle so the receptionist changed it for a room with a kettle at no extra charge to me."

"Worst experience ever! Host was so bad, wouldn’t communicate. We had to chance for the access details. We traveled over 3 hours to turn up after a day at Alton towers around 7.30pm to find the access details were wrong. After chasing for the correct ones we found that the property wasn’t what we paid for. We had 3 adults and 7 children (10people) and there were only 2 double beds and a single to sleep 5. The property was a lovely house but not listed as only having space for 5 people to sleep. We called the host, no reply! Called customer services to have them put the phone down on me and then after having to call again I was told that they had spoken to the host and she had been very angry and swearing a lot on the phone. After that we did not feel comfortable staying at the house also we didn’t have enough space or any blankets / bedding etc to just make do for the night anyway. We had to find a travel lodge and travel another 30 minutes at night and pay again to stay there with young kids. The company and the host didn’t care at all that they had cause so much upset and stress when it was meant to be a nice night stay before going back to Alton towers the next day. I think it’s disgusting that they had no problem making mine and my friends children be upset and scared. Very disappointing! Horrible service! No good costumer service to find a solution when it all goes wrong, which this really did!We are now out of pocket and still waiting for a refund! "

"Check in was easy, communication excellent, and the property was spotless. The garden was overgrown and unusable, but we didn’t need it. It was perfect for what we needed. "

"This property was well maintained. Alice was very helpful with checking in and also replied promptly for any questions. Will definitely stay here again when I am in the Stoke-on-Trent area."