Ballater Hotel with Pool

"The room was clean and comfortable but very dark, nothing like that shown on the website. There was no information about the hotel or surroundings in the room or anywhere on display in the hotel. The pool area did not appear to be cleaned regularly as the same pieces of paper and leaves were on the floor by the jacuzzi and steam rooms for the 5 days we were there. The hotel grounds were pleasant for walking with lots of trails but poorly signed. "

"I don’t recommend this hotel at all. The building is run down and shabby. The changing rooms for the so called spa are dreadful. The male change is basically a walk in toilet with lockers. The rolls in the morning were stale and staff passive aggressive as we were a few mins early. We are really dissatisfied and disappointed here. The shower seals in our room were black with mould and disgusting. It has a steam room. No sauna. The gym only had cardio equipment, no weights at all. Overall it wasn’t a great place to be and not what it’s advertised to be "

"Good choice at breakfast. Room spotless, toilet recenly upgraded to a high standard. Ample parking. Great hotel, just wish it wasnt up a hill "

"Good breakfast, room a bit dark though"

"Did not use all the facilities but had a wonderful stay. Be great to have a similar hotel near Aviemore as that is where we spent most our time. Loved the spacious and very clean suite that we stayed in."

"With a 7 yr old boy and a 10 yr old boy. Swimming pool was warm and fun. Went to to sports hall for football and badminton. Next day went cycling. We had a little dog with us and it was no problem. All of Aviemore is dog friendly. Lovely time. "

"Good stay, reasonably priced for half board, and decent value for money overall. Room very small with limited window despite upgrading to one with a window, although clean and functional. Breakfast and evening meal were buffet style and had a reasonable choice. Good selection of fish dishes for evening meal but no fish options for breakfast. Breakfast was also lacking any nuts or seeds or fresh fruit to go with yogurt and tinned fruit. Although good selection of traditional Scottish cooked breakfast. Easy parking and swimming pool good. Lots of things for kids to do."

"Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed."