Im writing this to express my extreme frustration, disappointment, and concern regarding a 2-night stay at this rental in Banff. The accommodations were supposed to provide a 3-floor, 7-bedroom home to accommodate my family of 9 (including two children). Air Conditioning was specifically listed in the description of the property, and it was essential for several of the family members. Our party arrived to find the house with an extremely hot and humid temperature (Banff was listed with temperatures exceeding 30 degrees Celsius that day). I immediately contacted the VRBO host, and she confirmed that there was Air Conditioning for the whole home. When I replied and stated that this was not the case, she clarified that there was only actually Air Conditioning in only one unit on the top floor and that she was sorry, but that the temperature was planning to drop down that evening so if the windows were left open, the property might cool down. I replied that this was not satisfactory. I was forced to book another apartment nearby at a high cost, due to the health concern that this posed to members of my family, and we left the unit within 2 hours of arriving. She later replied back and said a refund was not possible, even though the listing clearly states that Air Conditioning was a property feature. This ordeal caused great stress to myself and my family members and effectively ruined the end of our long-planned trip. I am hopeful that this will raise awareness of this issue.