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"The hotel has friendly helpful staff at the reception. The view we had was spectacular, and the fireworks display at the lake can best be watched from our rooms. The dinner buffet was very good in quality and spread, thoughtfully planned for international and local guests. The onsen here is one of the cleanest so far. I wish the towels are provided at the onsen baths instead of us carrying ours there. "

"Great buffet dinner"

" ⭐⭐⭐⭐⭐ Wonderful stay with amazing service and view! We had an excellent stay at Hotel Hanabi Lake Toya. The staff were incredibly kind and attentive, making us feel very welcome from the moment we arrived. Our room had a beautiful lake view, and we were lucky to experience the fireworks show right from the hotel, which made the evening extra special. The atmosphere was peaceful and relaxing — perfect for enjoying the beauty of Lake Toya. Highly recommend this hotel for anyone visiting the area!"

"The hotel is conveniently located right next to Hell Valley and across from several restaurants, making it ideal for both day trips and overnight stays. My only complaint is the strict check-in policy—check-in starts exactly at 2 p.m., with no early check-ins allowed, so plan your visit accordingly. The hotel offers a variety of amenities, including a gift shop, several restaurants, game and karaoke rooms—great options for families or anyone looking for a relaxing staycation. My family and I stayed in a Japanese-style tatami room in the South Wing. While the room was cozy, it felt a bit small and dated. The bedding was warm and comfortable, though I wouldn’t recommend this room type for elderly guests, as getting in and out of the futon might be difficult. There are several types of onsen baths available, including steam and sauna rooms—honestly, too many to try them all. I also had my first Kaiseki dinner after visiting the onsen, and it was a wonderful experience. Overall, I was happy with my stay and would recommend this hotel for a relaxing visit to Hell Valley."

"The beautiful tatami room and onsen were experiences I'll never forget! And coming here when the fall foliage was so vibrant and colorful made it all the better!"

"Great breakfast options. Japanese, western or buffet. I chose western. Premium fresh fruits, pastries, famous Hokkaido milk, different juices and many more. The outdoor onsen is beautiful. Our room with lake view, we could see the lakeside fireworks at night and beautiful sunrise in the morning. The best of all, they let us check in early since our room is ready. And the check out time is not till 12 pm. White gloves staff services through out the hotel. The room is extremely clean. We would definitely will come back. "

"Amazing onsen access. Great location, clean. Nice cafe and coin laundry available."

"Great view, super comfortable during quiet period. We will for sure come back again!"

"Luxurious unit with all the necessary appliances in kitchen, laundry, Onsen pools, free parking and courteous staff. "