Great location for skiing. Stayed 3 nights with family of 6 on Presidents' Day weekend. Our issue was with Vacasa, the large, international property manager who manages the property. Vacasa states that "Pro housekeepers clean thoroughly and provide fresh linens before every stay". In our experience, that could NOT have been further from the truth…Condo was dirty and there were dirty dishes in the dishwasher. There were no sheets for the upper bunk bed nor pullout sofa (we are a family of 6). Closets had dirty blankets on the floor and one pillow with a big stain on it for the sofa.
I contacted Vacasa via texts/calls at the number provided in my confirmation email and was told they would contact local staff to assist. Note that Vacasa relies on local property managers to address problems ("Count on 24/7 guest care and local teams everywhere we operate" - Vacasa). Unfortunately, the local contact was not answering his phone. I finally heard from the "local" contact on the 2nd night of our stay and he said he would have someone else "local" deliver sheets because his car was broken down. He also said he would have the Cleaning Fee reimbursed and request additional credit - as I had already done directly with Vacasa - for our inconvenience. Sounded great but when we didn't receive sheets on our 2nd night, the contact went dark on me, Vacasa corporate had no answers and finally, 48 hours after arrival (our 3rd and last night!!), some guy who had no clue what was going on banged on the door and dropped off a trash bag with sheets inside.
Prior to posting a review, I had been hoping to resolve the situation with Vacasa for not meeting their obligations under our rental contract. Cleanliness aside, we were initially patient and gave Vacasa a reasonable amount of time to remedy the bedding issue. However, most rational people would agree that a rental property not having enough sheets for 2 of the 3 nights that were fully paid for in advance – and non-refundable - is beyond ridiculous. Since our stay I have contacted the local rep multiple times via phone/text as well as Vacasa directly. No messages have been returned except for some generic texts from the call center and multiple emails and texts from Vacasa requesting that I post a review. Maybe this will get their attention.