「Staff is not empowered to help customers and hotel has cheap policies. We had breakfast included but had to argue to receive our vouchers which are just coupons for a discount at the deli. They don’t restock in room instant coffee and tea if you stay more than one night. Rooms are spartan again because they’re too cheap to have more hooks and shelves. If they just were a bit more generous and customer oriented it would be a much better place because it’s new and clean although small.」
「Staff is not empowered to help customers and hotel has cheap policies. We had breakfast included but had to argue to receive our vouchers which are just coupons for a discount at the deli. They don’t restock in room instant coffee and tea if you stay more than one night. Rooms are spartan again because they’re too cheap to have more hooks and shelves. If they just were a bit more generous and customer oriented it would be a much better place because it’s new and clean although small.」
Ben