We loved the apartment and neighborhood. Unfortunately, we got off to a poor start. We arrived at 8:15 on Saturday night. We were locked out of the building, in the rain, for over an hour.
We had advised the property management of our arrival time and they emailed that someone would meet us there. They did not. They sent me a link to an app that didn't open the street door of the building. We called the 24 hour help number and held for 25 minutes to get an English speaker. He was nice, but had no way to help us.
Finally, someone exited the building and we told them we had forgot our key and they let us in. The app opened the apartment door and inside on the table was the key for the street door.
Our Habitat rep, Nicola Millership, finally called us back the next day. She insisted that the app worked the front door--indicating the error was ours--and the physical key left in the apartment "was just in case you wanted it," We were there for a week, she never contacted us again.
One day, we walked up to the building to find an American couple standing at the door with their phone in hand and panic on their faces. "Are you booked with Habitat?" I asked. Yes, they replied, this app doesn't work...they were our new neighbors. We let them in.
Habitat needs to make a personal visit to the property to inspect the door. It is unacceptable to leave your guests locked outside in the rain.