"The location is great and nearby the ferry pier. But the hotel is not in good maintenance at room, the toilet ceiling have a lot of dirty water marks, it looked disgusting. I booked a lakeview room that cost £250 a night, but not worth it, the room is really dilapidated, even they don't have a refrigerator ..."

"Hotel in good location. Room was a good size. Staff were great Only issues were no WIFI or air conditioning in room"

"It met our requirements; staff very friendly and responsive (receptionist Molly even working gamely through feeling plainly unwell); obviously refurbishment isn't complete yet but that did not impact our stay. Breakfast better than expected - hot food good and plentiful, continental offerings fine ..."

"The staff slow as like a turtle, wait there already 30 minutes, but still need to wait for another 10 minutes. Every time I go to the reception, always have a long queue and just a few staff there and one of the staff is really SLOWWW , really can't understand why a hotel can have that slowly hospitality ..."

"We had a very warm welcome on arrival. The staff here were very friendly and helpful. Very dog friendly and it was great we could eat with our dog in the bar. The family room was very clean and good size. Not a great view of the fire escape but it didn’t matter for one night. In a great location ..."

"這是一間富有歷史的英式酒店，住宿環境優美，地處河畔，寧靜而舒適。適合自駕遊。但酒店晚餐出餐很慢，食客不多，要等逾半小時。"