"The location is great and nearby the ferry pier. But the hotel is not in good maintenance at room, the toilet ceiling have a lot of dirty water marks, it looked disgusting. I booked a lakeview room that cost £250 a night, but not worth it, the room is really dilapidated, even they don't have a refrigerator ..."

"Hotel in good location. Room was a good size. Staff were great Only issues were no WIFI or air conditioning in room"

"It met our requirements; staff very friendly and responsive (receptionist Molly even working gamely through feeling plainly unwell); obviously refurbishment isn't complete yet but that did not impact our stay. Breakfast better than expected - hot food good and plentiful, continental offerings fine ..."

"The staff slow as like a turtle, wait there already 30 minutes, but still need to wait for another 10 minutes. Every time I go to the reception, always have a long queue and just a few staff there and one of the staff is really SLOWWW , really can't understand why a hotel can have that slowly hospitality ..."

"Easy to find . Very Friendly staff. efficient check in/out. The carpet was quite worn and had coffee stains. But everything else was very clean. Front facing room and the views were amazing."

"這是一間富有歷史的英式酒店，住宿環境優美，地處河畔，寧靜而舒適。適合自駕遊。但酒店晚餐出餐很慢，食客不多，要等逾半小時。"