“This hotel presents itself as an enjoyable experience with a historical approach, but my stay was deeply disappointing and nowhere near the standard it advertises. Beyond the physical issues and overall quality, what stood out most was the complete lack of hospitality, professionalism, and concern for guests.
Whenever concerns were brought up, the staff showed little interest in resolving them or even acknowledging them properly. There was no warmth, accountability, or sense of care — something……
“This hotel presents itself as an enjoyable experience with a historical approach, but my stay was deeply disappointing and nowhere near the standard it advertises. Beyond the physical issues and overall quality, what stood out most was the complete lack of hospitality, professionalism, and concern for guests.
Whenever concerns were brought up, the staff showed little interest in resolving them or even acknowledging them properly. There was no warmth, accountability, or sense of care — something……
Juan