The room itself is fine, but I encountered issues with the water temperature fluctuating in the shower. It's very difficult to control, especially during the winter season.
Additionally, the location of the hotel is not very convenient for traveling in Bath, even if you have a car. (The center of Bath is always prone to traffic jams.)
Overall, I believe the value of this selection is not good.
Ho Shing
於 2023 年 12 月住了 1 晚
10/10 優異
Kulvinder
親子同遊
2025 年 7 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was more than expected
Kulvinder
於 2025 年 7 月住了 1 晚
4/10 欠佳
Charlotte
2025 年 7 月 23 日
不滿:整潔度、職員與服務和住宿狀況
Very disappointed. The spa was terrible. Dirty facilities, faulty steam rooms, cold pool and drinks all around outside hot tub. Room was dirty, bed uncomfortable and flies in room. Ordered room service- charged £10 extra to wait 40 mins for raw food. Had to return and wait another 40 mins. No refund. Nice from outside and location nice but this is definately not a 5 star. I stayed alone to relax for my son’s graduation and my trip was terrible compared to the usual 4 star hotels in the area. Definately not worth the spa. Outdoor thalassopy pool was warm but dirty unfortunately.
Charlotte
於 2025 年 7 月住了 1 晚
4/10 欠佳
Andrew (Alvington)
2025 年 7 月 17 日
不滿:整潔度
Breakfast service was terrible. Very slow, inaccurate, dirty tables and crockery. Disappointing
Andrew
於 2025 年 7 月住了 2 晚
8/10 不錯
lisa
2025 年 7 月 14 日
讚好:整潔度
Beautiful grounds and building. Spa was good but a bit dated; food was sub-par for the quality of the hotel.
lisa
於 2025 年 7 月住了 2 晚
4/10 欠佳
Julian
多人同遊
2025 年 7 月 14 日
讚好:設施服務
不滿:整潔度和住宿狀況
The grounds and check in were all fine. However my first issue was breakfast on Thursday morning. We queued next to a dirty table for 40 minutes before being given a table. There were plenty of tables but no one really seemed to be running the restaurant other than the man who showed us the table. There were some twenty uncleared tables in the restaurant and none of the staff were clearing despite walking past them. We were asked to order breakfast without being given a menu and had to ask if there was anything other than full english. Toast came out but with no butter, cutlery and plates which I had to request twice. There were no glasses at the buffet for juice and water. Again I requested four times if someone could bring out glasses! Breakfast was average for a supposed quality hotel.
Friday breakfast; there seemed some normality; we were given a menu but I sent the coffee back twice. Someone needs to teach the staff how to use a cafetiere. The coffee goes in, add water and then the filter. Not in reverse which allows coffee granules in your cup.
However the worst part was sitting in the courtyard today after breakfast and having two large rats run past our table. I have never experienced this before in any hotel.
The spa experience was excellent despite having the times changed and the bar man on Wednesday who is relatively new in the Collanade Bar was very good and deserves a promotion. The other staff could learn alot from him.
Julian
於 2025 年 7 月住了 2 晚
8/10 不錯
Shelley
2025 年 7 月 13 日
讚好:整潔度、職員與服務和住宿狀況
Beautiful stay
Shelley
於 2025 年 7 月住了 1 晚
6/10 一般
Anuj
親子同遊
2025 年 7 月 12 日
讚好:設施服務
不滿:整潔度和住宿狀況
Hotel has all the amenities and looks impressive from afar although it is in serious need of modernisation. All aspects of the hotel need it
Anuj
於 2025 年 7 月住了 1 晚
4/10 欠佳
zeenat
2025 年 7 月 12 日
讚好:整潔度
Breakfast was a disaster today,
zeenat
於 2025 年 7 月住了 1 晚
6/10 一般
Ian
家人同遊
2025 年 7 月 9 日
讚好:整潔度、設施服務和住宿狀況
Property itself is lovely , well kept gardens. Clean rooms, a little tired but comfortable.
Ian
於 2025 年 7 月住了 2 晚
8/10 不錯
Helen
家人同遊
2025 年 7 月 6 日
讚好:職員與服務
X1 set of towels left out
X1 bottle of water
X1 coffee
Slightly faded glory
Helen
於 2025 年 7 月住了 1 晚
4/10 欠佳
Claire
伴侶同遊
2025 年 7 月 5 日
不滿:住宿狀況
I booked a deluxe double room with a garden view and when I checked in they had no rooms available. I did book about 3 hours prior to arrival. We were upgraded to a suite. One of the pillow cases was heavily stained and whilst pulling the duvet back the bed sheet slipped down and revealed a mattress protector which was so old it was falling apart. We also discovered that the duvet was a mattress topper with corner straps and not a duvet!! Not really what you would expect from a 5 star hotel suite. The room and bathroom was tired and in need of some modernisation.
Claire
於 2025 年 7 月住了 1 晚
6/10 一般
David Paul
伴侶同遊
2025 年 7 月 5 日
不滿:住宿狀況
Have been stay there for 8 years, wasnt same , service poor , rooms looking tired , food average , needs a major upgrade , shame lovely building and location not 5 star anymore
David Paul
於 2025 年 6 月住了 2 晚
6/10 一般
Olga
2025 年 7 月 2 日
不滿:整潔度
Nice location but the room smells so bad with old furniture. First we got the room in partial basement then the hotel was able to find the room at the first floor. That room had mold smell looks like they did not open this room long time. Pool is small and crowding. Massage /SPA not able to sign for two days. All was booked. Food was ok but better to eat outside. The hotel does not match 5 stars.
Olga
於 2025 年 6 月住了 2 晚
8/10 不錯
Maria
伴侶同遊
2025 年 6 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a lovely stay at this hotel, it’s walkable to all the attractions if you’re quite fit! At the top of a steep hill so a car is required if you’re not.
Check in was 3.30, we didn’t get our keys until 4 which was slightly annoying. We went to get a drink at the bar but were told we couldn’t sit outside as there was a private function (also slightly annoying).
Despite the minor niggles the room was lovely, spa is a bonus and I wouldn’t hesitate to return.
Maria
於 2025 年 6 月住了 2 晚
4/10 欠佳
Jonathan (Smallwood)
伴侶同遊
2025 年 6 月 29 日
不滿:職員與服務
The property is situated in a really good location to visit bath the old part of the property is very beautiful and the courtyard with music works well, but when it comes to staffing the hotel has real problems, not enough staff not trained staff and management not really managing this is from all departments from reception to room service even the bar and restaurant hopefully the hotel can improve with its staffing as this is the only letdown
Jonathan
於 2025 年 6 月住了 2 晚
10/10 優異
Karen
伴侶同遊
2025 年 6 月 25 日
讚好:整潔度、設施服務和住宿狀況
Our experience was perfect from start to finish.
Karen
於 2025 年 6 月住了 2 晚
6/10 一般
Ben
2025 年 6 月 22 日
不滿:住宿狀況
Ben
於 2025 年 6 月住了 1 晚
10/10 優異
Kelly
家人同遊
2025 年 6 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a fantastic Hotel this is, set in a beautiful hill side location with only a 10 minute walk in to Baths city centre. The staff at the hotel are amazing, always kind, friendly and efficient. We always pay a little bit more to have a garden view and wake up with the sun shining on our balcony. The food is excellent too. The full English breakfast is highly recommended and served in a beautiful room with grand pillars and doors that open out on to a terrace. The same with the evening meals too. We would especially like to thank the manager again for such good service at breakfast and also Gaille in reception who’s always exceptional. We can’t wait to visit again…
Kelly
於 2025 年 6 月住了 2 晚
2/10 很差
Jeffrey
2025 年 6 月 20 日
不滿:整潔度、職員與服務和住宿狀況
On the hottest day of the year I was placed in a room where the air conditioning was not working: fear not, they gave me a fan that looked as though it had not been dusted since the 80’s when the rickety thing was bought!
But what detracted from the warm air circulated around the room by the noisy relic was the springy uncomfortable mattress…seemingly purchased in the same decade.
The room was not clean: a previous occupier’s pills lay scattered on the floor…and they left the gift of a long strand of black hair in the shower.
Generous.
Was breakfast the redeeming feature? No! Over-cooked eggs, under cooked hash brown, and deep fried sausage. Nothing about this start to the day screamed “Happy Friday”, more like “get out whilst you can”. Which I did!
Jeffrey
於 2025 年 6 月住了 1 晚
10/10 優異
Oliver
伴侶同遊
2025 年 6 月 19 日
讚好:整潔度和住宿狀況
Great property and great location. Would recommend and stay again if in the area.
Oliver
於 2025 年 6 月住了 2 晚
8/10 不錯
Henrik Philip
伴侶同遊
2025 年 6 月 18 日
讚好:整潔度、設施服務和住宿狀況
Classic and luxurious relaxing place. Gardens are a treat with close 10min walking proximity to downtown Bath.
Henrik Philip
於 2025 年 6 月住了 1 晚
10/10 優異
Darren
伴侶同遊
2025 年 6 月 16 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is wonderful with great attentive staff and amazing rooms. Charles the night porter is an amazing ambassador for the hotel