My family stays in about 4-5 vacation rentals a year and always enjoy our stays. In fact, I have never left a negative review but felt like I needed to warn others. We have stayed in this house in the past and enjoyed it but this time was different. We were supposed to stay 2 nights over the holidays during a very cold spell. The first night was fine but we woke up and it was 57 degrees in the house. After engaging emergency heat the temperature continued to fall. Also the pipes completely froze even with the water running on all the faucets! When we decided to leave about 10
am the first day, the temperature had fallen to 51 degrees in the house. I understand weather events are not the fault of the owner, but heat is a basic necessity. We were in town visiting relatives and they all had warm homes and running water. We had to move to a hotel and the rental company refused a refund for the night we couldn’t stay in the house. My husband had to return to the house a couple hours after we left to look for something and it was so cold in the house he could see his breath! It was a major disruption to our holiday events.