I was given a confirmation for the booking. Then 5-6 hours later received a notice they were overbooked and cancelled my reservation. as of this writing I have yet to receive a refund.
Michael
於 2024 年 10 月住了 1 晚
2/10
I made my reservation using Hotels.com and it was pre-paid. However, the hotel also billed me separately for the stay on the same AMEX credit card. When I reported it to the hotel the owner, someone who goes by the name Tiger, said he had a problem with Hotels.com and was trying to work it out. He said Hotels.com is "difficult to work with." So while he sorts out whatever that problem is I guess his solution is that I pay twice for the same stay. Not so good from the customer's standpoint.
I use Hotels.com often and always find it to be quick and efficient. Hotels.com might want to consider removing Happy Bay from their listings if this becomes a recurring problem.
wayne
於 2023 年 9 月住了 1 晚
6/10
Trip was for business and all was ok. Hotel is under construction. Room was unfinished and had no hot water and shower stall leaked out onto floor. Also, I had reserved the room under my Hotels.com credit card but they made me pay for the room there. I believe hotel will be good once remodeling is finished.