Exterior

Reviews of Microtel Inn & Suites By Wyndham Beaver Falls

2.5 out of 5
Microtel Inn & Suites By Wyndham Beaver Falls
2801 Darlington Rd, Beaver Falls, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 436 out of 717 reviews" "
Rating 8 - Good. 201 out of 717 reviews" "
Rating 6 - Okay. 45 out of 717 reviews" "
Rating 4 - Poor. 27 out of 717 reviews" "
Rating 2 - Terrible. 8 out of 717 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and staff. Wish they had more condiments. No ketchup or anything for eggs.
Stayed 2 nights in Feb 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 20 May 2024
Thank you for taking the time to share your positive experience. However, your comments regarding our breakfast offerings are noted. With this being said, we look forward to hosting you again.

8/10 Good

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Place was clean and comfortable. Would stay there again.
Stayed 1 night in May 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 13 May 2024
Hi Deidre!Your positive review is the best reward for our efforts. Thank you for sharing your experience!

6/10 Okay

Jennifer

Liked: Staff & service, property conditions & facilities
It is a descent property. I have stayed here before because it is close to my kid's college. I was a bit disappointed this time as there was a pretty large stain or spill on the carpet right next to the bed and the body wash in the bathroom was clearly used and half empty. I know those are small things and I could have requested another body wash from the front desk, but it was just a bit disappointing :( Other than that, it was fine.
Stayed 1 night in May 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 6 May 2024
Hello Jennifer!Thank you for sharing your feedback with us and for your continued patronage of our hotel. We truly value your loyalty and are grateful for the opportunity to host you during your visits to your kid's college.We sincerely apologize for the disappointment you experienced during your recent stay. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and it's disheartening to learn that we fell short of your expectations in this instance.Please rest assured that we have addressed the issues you mentioned with our housekeeping team to ensure that such oversights are not repeated in the future. Your feedback serves as a valuable reminder for us to remain vigilant in upholding our high standards of cleanliness and presentation throughout the property.We understand that these may seem like minor inconveniences, but we recognize the impact they can have on your overall experience, and for that, we sincerely apologize.We appreciate your understanding and hope that despite these shortcomings, you were still able to enjoy your time with us. Should you choose to stay with us again in the future, we would be honored to have the opportunity to exceed your expectations and provide you with the exceptional experience you deserve.Thank you once again for your feedback, and we look forward to welcoming you back to the Microtel soon.Warm regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than I expected for a small town. Was upgraded to a suite and granted a late checkout. Make coming into town for my FIL’s funeral as pleasant as possible.
Stayed 3 nights in Apr 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 6 May 2024
Hi James!Hearing that you had a fantastic stay brings a smile to our faces. Thank you!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
good clean hotel. quiet with good parking
Stayed 4 nights in Apr 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay! The place was definitely up to my standards, which is high by the way! Staff was awesome, and very pleasant to speak to! I'd recommend this hotel to anyone visiting the area, or even just needing a quiet getaway!
Stayed 2 nights in Apr 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 29 Apr 2024
Reading your positive review brightened our day. Thank you for choosing us!

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 29 Apr 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 24 Apr 2024
Hey Michael!Thank you for the glowing review! We strive to provide the best hospitality possible.

8/10 Good

Tamara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 24 Apr 2024
Hello Tamara!It was our pleasure to host you, and we're overjoyed that you had a memorable stay.

8/10 Good

Brian

Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 6 May 2024
Hi Brian!We're grateful for your wonderful review and hope to welcome you back soon

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located for our purposes. We booked two of the last rooms available? And ended up with handicap accessible. Unfortunately, only one queen size bed per room. Beds weren’t great, pillows were half the normal size. Bathroom was fine, but if you’re taller than 5’3 you’re gonna have to hold the shower head to wash your hair. Also, some loud neighbors into the early morning hours. Breakfast was convenient and easy. Though the waffle maker was inconsistent (crunchy outer edges, still doughy in the middle.
Stayed 1 night in Apr 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 24 Apr 2024
Thank you for taking the time to share your positive experience. We look forward to hosting you again.

6/10 Okay

Parveen, Hagerstown

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
I needed Wi-Fi for work, and the property specifically said they had Wi-Fi, but I could not log on to do my work at all and lost about half a day of work.
Stayed 1 night in Apr 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 24 Apr 2024
Hi Parveen!We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi during your stay. Providing reliable internet connectivity is a top priority for us, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that we take your feedback seriously and will investigate the issue to ensure that it is promptly addressed. We understand the importance of having access to Wi-Fi, especially for guests who need it for work purposes, and we apologize for any disruption this may have caused to your plans.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Bethanie

Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 29 Apr 2024
Your kind review motivates us to continue delivering exceptional service. Thank you for staying with us!

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good parking, nice staff.
Stayed 1 night in Apr 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 24 Apr 2024
Hi Judith! Your feedback made our day! We're happy to have exceeded your expectations.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in procedure with all the paperwork already printed and ready to sign.
Stayed 1 night in Apr 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 24 Apr 2024
It warms our hearts to read such a positive review. Thank you for choosing our hotel!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 24 Apr 2024
Hi Glen!We appreciate your positive feedback and are delighted to have contributed to your enjoyable experience.

8/10 Good

Karolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some flatter pillows as part of the pillow collection.
Stayed 1 night in Mar 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 1 Apr 2024
Hi Karolyn!We sincerely appreciate you taking the time to share your experience following your recent stay with us. Your feedback is invaluable to us as we continually strive to provide exceptional service to all our guests.We are delighted to hear that you enjoyed your stay overall and that you found our pillow collection to your liking. Your suggestion regarding the addition of flatter pillows is duly noted, and we will certainly take it into consideration as we aim to enhance the comfort and satisfaction of all our guests.Please rest assured that your comments have been shared with our team, and we will explore ways to improve our pillow options to better accommodate the preferences of our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the near future.Warm regards,

8/10 Good

Robin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Shower head was broken
Stayed 3 nights in Mar 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 25 Mar 2024
Hi there Robin!Your positive review is the best reward for our efforts. Thank you for sharing and rating your experience!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 25 Mar 2024
Hey David!Your kind review and rating motivates us to continue delivering exceptional service. Thank you for staying with us!

6/10 Okay

Kathleen

Travelled with family
Liked: Staff & service, property conditions & facilities
It’s a simple and adequate room. Towels were clean, but not soft.
Stayed 2 nights in Mar 2024
Response from Microtel Inn & Suites By Wyndham Beaver Team on 18 Mar 2024
Hi Kathleen!Thank you for taking the time to share your feedback with us. We're glad to hear that you found our rooms to be simple and adequate. We apologize for any inconvenience caused by the towels not meeting your expectations. Your comments will be shared with our housekeeping team to ensure we continue improving our services. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Nicole, Lutz

Stayed 3 nights in Feb 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 25 Mar 2024
Hi Nicole!We're grateful for your feedback and happy to know you had a wonderful time at our hotel. The next time you stay with us, please let us know how we could make your stay more enjoyable. Until then!

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had just one night but it was quiet and very clean. The only thing i would complain about is the lighting in the room. It need some more lighting and bigger mirrors.
Stayed 1 night in Feb 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 21 Feb 2024
Hi Crystal!Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found your stay quiet and the room very clean. Your comments about the lighting and mirrors are duly noted, and we appreciate your insight. We'll certainly look into ways to enhance the lighting and mirror size to improve the overall guest experience. We hope to welcome you back for another enjoyable stay soon.

6/10 Okay

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was pretty nice overall. Would have given 5 stars except for the "continental breakfast". There weren't any cooked options, like eggs or breakfast meat. I tried to eat a bagel but it was rock hard like it was old, the cream cheese was room temperature. There also weren't any fruit options like bananas or apples. I was hoping for more.
Stayed 1 night in Feb 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 21 Feb 2024
Hi Suzette!Thank you for your recent stay and for taking the time to share your feedback. We're glad to hear that you found our property to be pretty nice overall. However, we apologize that our continental breakfast fell short of your expectations. Your comments about the lack of cooked options, hard bagels, room temperature cream cheese, and limited fruit choices have been noted, and we'll certainly take them into consideration as we strive to enhance our offerings. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location on the Ohio/Pennsylvania Border.
Very nice hotel... except for the unnecessary, outdated carpet...a good hardwood floor is so much more sanitary.
Stayed 1 night in Feb 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 21 Feb 2024
Hi Robert!Thank you for taking the time to share your positive experience. We look forward to hosting you again.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Would stay here again
Stayed 1 night in Feb 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 6 Feb 2024
Hi Karen!We're so glad you had a great time at our hotel. Your positive comments mean a lot to us.

10/10 Excellent

Brooke

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent!
Stayed 1 night in Feb 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 21 Feb 2024
Hi Brooke!We appreciate your positive feedback and are delighted to have contributed to your enjoyable experience. Looking forward to welcoming you back soon.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was pretty dismal, however all of the staff we encountered were friendly and helpful.
Stayed 4 nights in Jan 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 6 Feb 2024
Hey Sarah!Your comments regarding our breakfast selections are duly noted. At the end of the day, your satisfaction is our greatest reward. Thank you for the positive review!

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Microtel Inn & Suites Beaver Falls Team on 6 Feb 2024
Hey David!We're delighted that you found our hotel to your liking. Your satisfaction is our top priority.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on 9 Jan 2024
Hi Jonathan!Thank you for taking the time to share your positive experience! We're overjoyed that you enjoyed our establishment as well as your stay as a whole. Looking forward to your next visit for more delightful moments

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexia E. (Guest Response Services) on 9 Jan 2024
Hey Lena!! Your feedback means the world to us! We're so glad you enjoyed your time at the Microtel. We can't wait to have the opportunity to welcome you again soon.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 28 Dec 2023
Hey Christian!Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to your liking. We look forward to welcoming you back in the future.

10/10 Excellent

Christine

Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 28 Dec 2023
Hi Christine!We appreciate your kind rating in regard to our hotel! It's always a pleasure to know that our guests had a wonderful experience. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

pamela f

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my mother and three aunts (all senior citizens) to this hotel for a quick family get together. The hotel was very clean and quiet (except for the rowdy seniors). Everyone who worked at the hotel was beyond nice and helpful. I cannot recommend this hotel more highly. THANK YOU for making my family's short visit with each other so pleasant!!
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 12 Dec 2023
Hey Pamela!We appreciate your positive feedback. It's guests like you that make our job so rewarding! We look forward to welcoming you back soon :)

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room had everything you need. Refrigerator, Microwave, Iron and Iron board to help with staying within budget. Room was clean and comfortable and staff were friendly. Breakfast every morning and reasonable rates.
Stayed 5 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 12 Dec 2023
Hey Connie!Your positive words are truly appreciated. We're glad you enjoyed your time with us! My team and I look forward to welcoming you back soon.

10/10 Excellent

Kimberly

Stayed 2 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on 12 Dec 2023
Hey Kimberly!We're grateful for your positive review! It's wonderful to know you had a great time. Until next time!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Easy check in/out.
Stayed 2 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on 12 Dec 2023
Hey Karen!We're so pleased to hear you had a positive experience. Thank you for your glowing review! We look forward to welcoming you back soon.

10/10 Excellent

Lianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the bright parking lot light coming through the edges of the hotel window, this was a very convenient, clean and comfortable hotel and for a great price!
Stayed 2 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 30 Nov 2023
Thanks Lianne! We apologize for the brightness of our parking lot streetlights. We're elated to hear you enjoyed your stay other than that! We look forward to welcoming you back soon.

6/10 Okay

Ricky

Stayed 3 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 28 Dec 2023
Hey Ricky,Thank you for sharing your positive experience with us! We're thrilled that our hotel and service left a lasting impression. Your feedback motivates us to continue delivering exceptional hospitality. So, if there's anything we can do better, please do not hesitate to let us know. Otherwise, we look forward to your next visit.

10/10 Excellent

Samuel

Stayed 3 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 28 Dec 2023
Hey Samuel!We're overjoyed to learn that you enjoyed your stay at our hotel! Providing a positive experience for our guests is our top priority, and your feedback reaffirms that we're on the right track. We can't wait to have you back.

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
Great place
Poor internet, needs improvement
Stayed 2 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 20 Nov 2023
Hey Tim! Your comments are noted. Aside from our wifi, we are elated to hear you found our establishment and your stay as a while to your liking. We look forward to welcoming you back soon!

10/10 Excellent

Brannon, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night here for a wedding nearby. Room was clean and staff was very friendly. Ample parking. Would stay here again
Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on 20 Nov 2023
Hey Brannon! Thanks for taking a moment to leave a review. My team and I are elated to hear you had a wonderful stay with us! We look forward to welcoming you back next time.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Staff was friendly and hotel was clean. Would stay here again!
Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on 16 Nov 2023
Hey Amy! Thanks for taking a moment to share your experience with us. My team and I cannot wait to welcome you back soon!!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. It is new and clean!
Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on 10 Nov 2023
Hey Virginia! Thanks for taking a moment to share your experience with us. We're elated to hear it was a positive one. Until next time!

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on 30 Nov 2023
Thanks Timothy! Come visit us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 7 Nov 2023
Thank you! We look forward to seeing you once more at our property soon!!

6/10 Okay

Amanda

Liked: Staff & service
The property was visibly clean, staff was very friendly and helpful. The only reason for not giving a higher rating was do to my room smelling very strongly of dog. I was in a handicap room so I imagine there was a service dog in there before me. I tried to leave the window open but it was of little help. I purchased air and fabric refresher and that helped a bunch. I couldn’t switch rooms as they were completely booked. I would recommend deodorizing between guests especially if there were animals in the room.
Stayed 2 nights in Oct 2023
Response from Alexia E. (Guest Response Services) on 30 Oct 2023
Hey Amanda!Thank you for taking the time to provide your feedback on your recent stay at our hotel. We sincerely appreciate your review and the opportunity to address your concerns.We are delighted to hear that you found our property clean and our staff friendly and helpful. Providing a welcoming and accommodating environment for our guests is our top priority, and your positive comments are truly appreciated.However, we apologize for the issue you experienced with the smell in your room. We understand how this could have been a significant inconvenience during your stay. Your assumption is correct; there may have been a service dog in the room before your stay, and we regret that the odor persisted.Your suggestion to deodorize between guests, especially if there were animals in the room, is a valuable one. We will take your feedback into consideration and look into implementing procedures to ensure a more pleasant and odor-free experience for all our guests.We appreciate your understanding and hope that this issue doesn't deter you from considering us for future stays. If you decide to visit us again, please feel free to reach out to our management team in advance so that we can take extra measures to ensure your room is to your complete satisfaction.Thank you for choosing our hotel, and we look forward to the opportunity to host you again with an improved experience.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable accommodations! Excellent customer service.
Stayed 1 night in Sep 2023
Response from Alexia E. (Guest Response Services) on 6 Oct 2023
Thank you, Stacy! We cant wait to welcome you back soon :)

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alexia E. (Guest Response Services) on 6 Oct 2023
Thanks! Can't wait until next time, Brandi!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
We needed a quick overnight while traveling across country. We haven't had much luck with Microtel's in the past but we were so tired and there wasn't a lot to choose from since we were so tired. We found this place to be clean and comfortable and we got a great night sleep in the comfy bed. The staff was friendly. We didn't stay for breakfast but they did offer the normal breakfast fare.
Stayed 1 night in Sep 2023
Response from Alexia E. (Guest Response Services) on 6 Oct 2023
Hey Christina!!Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your honest review and the 8/10 star rating you've given us.We understand that you were in need of a quick overnight stay during your cross-country journey, and we're delighted to have been able to accommodate you. We're especially grateful that you chose to stay with us despite your previous experiences with Microtel properties. We're thrilled to hear that we were able to provide you with a clean and comfortable room, and that you enjoyed a great night's sleep in our comfy bed. Guest comfort is a top priority for us, and it's wonderful to know that you left feeling well-rested.We're also pleased to hear that you found our staff to be friendly and welcoming. Our team is dedicated to providing excellent service to all our guests, and your kind words are a testament to their hard work.While you didn't stay for breakfast, we appreciate your mentioning that we offer the usual breakfast fare. We hope you'll have the opportunity to enjoy our breakfast offerings on your next visit.Once again, thank you for choosing our hotel for your overnight stay, and for providing us with your valuable feedback. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations even further.If you have any further comments or suggestions, please feel free to share them with us. Your feedback helps us continuously improve our services.

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very kind, helpful & professional check in experience. Hotel was comfortable, pillows could have been improved/upgraded but over stay was nice. Tables at breakfast were not real clean.
Stayed 2 nights in Sep 2023
Response from Alexia E. (Guest Response Services) on 6 Oct 2023
Hey Susan!Thank you so much for taking the time to share your feedback and for choosing to stay at our hotel. We are thrilled to receive your 10/10 star rating, and we truly appreciate your kind words and constructive comments about your recent stay with us.It warms our hearts to hear that you had a very kind, helpful, and professional check-in experience. Our team is dedicated to providing exceptional service, and it's always rewarding to know that their efforts have made your stay memorable.We have taken note of your feedback regarding the pillows. Your comfort is of utmost importance to us, and we apologize for any inconvenience you experienced with the pillows. We will review our pillow options and consider upgrading them to ensure a more restful night's sleep for our guests.Furthermore, we are sorry to hear that the tables at breakfast were not up to your standards. Your feedback is invaluable to us, and we will address this issue with our housekeeping team to ensure that our breakfast area is consistently clean and inviting for all guests.Once again, thank you for choosing our hotel for your stay, and for providing us with this valuable feedback. We hope to have the pleasure of welcoming you back in the future and delivering an even more exceptional experience.If you have any further comments or suggestions, please do not hesitate to reach out to us. Your satisfaction is our top priority.