「Overall not bad. The hotel was built a long time ago. Even though you took the lift, there were still many stairs to go if you were assigned to the 3rd floor. I checked out the hotel on 5/21 morning. The black girl at the front desk was not very helpful.」
「I booked two rooms, but the staff could arrange two adjacent rooms for me. One was at 1/F, one at G/F. It sounded non-professioinal service when they did not consider such factors. Totally disappointed.」
「The stay experiences this time was very bad, the fire alarm was ON at 5:00 am in the early morning, everyone went out for fire evacuation. After 20 minutes, we went back to the room and the fire alarm kept to ON every 30 minutes until 9am. It was so annoying and really can't sleep from 5am to 9am and I need to check out at 11am on that day. I tried to call front desk to see what happened the fire alarm kept to ON, but no one pick up the call. Very disappeared to stay in this hotel.」
「Arrived at 2 pm, front desk asked us to come back at 3, eventually checked-in at 3 ish, front desk informed that the Spa closes at 4:30. Rushed to the Spa straight after check-in, and the woman at Spa told us the Spa closes at 3:45 instead because they need time to "clean-up". So we ended up spending 15 mins at the Spa.. Went to the Spa next morning, only to find out the Spa was closed the whole day due to "maintenance"!
Complained to the front desk when checked-out, and the lady said "well,...
「We had a really lovely stay at Rushton Hall. We arrived to find out that we had received a complimentary room upgrade, and the room was fantastic. All of the staff at the hotel and spa were very helpful and skilled, especially Rebecca at the Spa who led my treatment. Thankyou for such a wonderful stay!」