“We were there for three nights, it was very nice, good location, great for a rest and near mirador Nervion for a good walk. Good food nearby. Markets available close to hotel. ”
“Nous avons passé 2 nuits dans l'hôtel.
Globalement calme, même si certains voisins claquent les portes à des heures indécentes.
Le petit déjeuner buffet est excellent.
Le service est professionnel.
La chambre était très propre avec un grand lit, une énorme télé, un mini frigo, etc...”
“The hotel was beautifully laid out with stunning views. The staff were above and beyond incredible. They couldn’t do enough to help. Always on hand and so amenable. I had the best stay and if I could rate 11/10 I would.”
“A lovely casa rural in a quiet location just off the AP68 . Very clean, stylish, comfortable and friendly. Large shower/ wet room. Easy free parking outside the hotel. Three breakfast options.”
“Hemos estado una noche y lo que más destaco es la amabilidad del personal. L@s recepcionistas son encantadores. Dormimos en una habitación de tres y está bastante bien,por ponerle un pero , hacia y día de perros, aire lluvia y mucho frío, la habitación es grande y el radiador no calentaba demasiado, pero tiene mantas y almohadas a mayores en el armario, así que problema resuelto. Volveríamos sin duda.”
“Ótima relação custo benefício!
Atendimento muito bom!
Quarto pequeno , como nas fotos, mantendo padrão budget , correspondendo às expectativas!.Vale demais!”
“Fantastic hotel in great location. Staff friendly and helpful. Great breakfast, comfortable bed. Perfect- would highly recommend and definitely stay again if visiting Bilbao”
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"
"Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very lazy and don’t attempt to top up the food or clear plates from tables (whilst eating food in front of guests). Same level of poor service was seen in the rooftop bar, with glasses all over near the pool. All staff need a significant amount of training to be at an acceptable standard. "