Benton Harbor Hotel with Pool

"Breakfast was descent clean and quiet rooms"

"I was working nearby and i knew i would get back to the hotel room after midnight. I checked in on my way through so i could just go to my room when i had finished work My fault that i did not check the room first. I got back at 2am. Toilet loose on the floor. No coffee machine cupe, water plastic cups No nothing. Thats the good bits. The hotel was occupied by either drunk long term occupiers plus the drug users making lots of noice even at 2am We found a roach on the window wall We went to sleep and shortly after i felt a roach on my hand, and one on my head. This hotel is badly maintained and needs a major upgrade just to be a basic place to stay. There is no breakfast theres no one at front desk, Im not one who generally complains, but this place is a dump. Do not be lured by pictures. They are not true"

"Terrible customer service. Front desk are not trained and just tell customer inaccurate information. I called to see how to cancel my reservation because of the snow storm that was coming in awhile back and the front desk woman who answered the phone told me yes I can cancel. “I asked if I would get the $149 refund “ she said yes and that she would cancel as soon as she was done help another customer. I never got the refund. Went back and forth with Expedia who had to contact the hotel who now said I can not have a refund because policy is to cancel through Expedia. I would have been happy to do that at the time had the worker told me that was the process and not assured me she would take care of it. I will share my experience with everyone I know because I know the manager (who I called many times and left a message) had the ability to make this right and take the opportunity to address the worker and train them so this did not happen to another customer. "

"It was a excellent hotel. The rooms were clean and comfortable. Breakfast was great. Lots of choices. Close to restaurants and shopping. Staff was friendly and helpful. Definitely will stay again."

"Room was clean the pool wasn't open"