Arrived early around 1pm wanting to leave luggage, no one at the lobby. Had to call the staff via the lobby phone, but surprisingly all I got was an abrupt “pm 3 checkup” answer, with no greetings at all. Bad 1st impression. But when we came back to checkin later the staff was friendly (especially the older guy) and professional. The dinner spread was (as ryokan dinner goes) good. Food was tasty but not great. The public bath was plain, although big enough. The in-room wooden spa was small but nice. The room is nice. Great to be greeted with Onsen Eggs and a bonus to have in-room coffee grinder. Within minutes’ drive away from the Beppu Thermal Sand Bath by the Beach (must try!). 1st impression of the decor was it seems a bit plain but on closer look the place is filled with rabbit stuff. Not a great ryokan stay but good enough.