Staff did nothing to address the missing curtain in the room. I messaged three days in a row, and noting.
Staff were unresponsive, and I did not feel safe in this hotel as a single woman.
The windows are large, and there was a missing curtain which meant I had to get dressed in the bathroom, stay on one side of the room, and I was unable to use the room properly - I could not watch TV from the bed at there was no curtain.
Staff took a long time to respond to whatsapp messages; they also did not respond when I called them.
Deborah
2025 年 5 月入住 3 晚
10/10 超赞
Alexander
2025 年 5 月 14 日
满意:清洁度、服务设施、住宿条件和设施
Super convenient, nearby almost everything in Mitte!
Alexander
2025 年 5 月入住 2 晚
8/10 还可以
VERONIQUE
与家人出行
2025 年 4 月 29 日
满意:服务设施,清洁度
Appartement conforme à la description - mais très mal insonorisé
Dommage
VERONIQUE
2025 年 4 月入住 3 晚
6/10 一般
Roman
与配偶出行
2025 年 4 月 24 日
不满意:服务设施,清洁度
First you will jot getting what you see on pictures. Second they need to oay kore attention to cleaning. Also we didn't like that we can't use main door, only back door, because we not residents. What? Maybe i need to put sign on ke that I'm not resident? Do you learn you lessson Germany?
Roman
2025 年 4 月入住 5 晚
8/10 还可以
Matthias
2025 年 4 月 8 日
满意:住宿条件和设施,清洁度
Matthias
2025 年 3 月入住 2 晚
10/10 超赞
真实旅客
2025 年 4 月 7 日
满意:客房舒适度,清洁度
真实旅客
2025 年 4 月入住 3 晚
10/10 超赞
Sina
与家人出行
2025 年 3 月 30 日
满意:客房舒适度,清洁度
Great hotel and easy check in/out
Great hotel. Not the most convenient location, but nice stay and friendly staff.
Sina
2025 年 3 月入住 1 晚
10/10 超赞
Seulgi
2024 年 12 月 17 日
满意:清洁度
Seulgi
2024 年 11 月入住 16 晚
10/10 超赞
Catherine
2024 年 12 月 15 日
满意:客房舒适度,清洁度
Catherine
2024 年 12 月入住 3 晚
6/10 一般
Simon
与配偶出行
2024 年 12 月 9 日
满意:服务设施
不满意:清洁度
Die Unterkunft befindet sich zentral gelegen. Das Check-in war unkompliziert. Auf die Sauberkeit ( Wände und Badezimmer) sollte noch mehr Wert gelegt werden.
My stay at Nena was one of the worst experiences I've had to date, and ive traveled a lot.
Management was aware that they have had repeated flooding issues in the shower. I was not informed of this and I had to spend my saturday morning cleaning out the entire apartment to avoid water-damage.
When informing the property of this and requesting a chat with management I was told to meet them, no one showed up all day (I went twice)
I was also promised to have someone come fix the issue, noting. We had to pile up towels to be able to take a shower.
I then requested a refund and didn’t even recieve a reply.
At the end of the day I was happpy my stay was limited to two nights. I mostly feel for the poor girl working the reception as the management seems to be increadibly irresponsible and unresponsive.
I will issue a BIG WARNING for anyone considering this property and likely then also their other priperities due to the lack of management and oversight.
Anton
2024 年 9 月入住 2 晚
8/10 还可以
Joel
与家人出行
2024 年 10 月 11 日
满意:住宿条件和设施,清洁度
great location between a few train lines
short walk to large shopping district
staff was friendly, available & informed
Joel
2024 年 10 月入住 2 晚
2/10 糟糕
Iain
团体旅客
2024 年 10 月 3 日
不满意:住宿条件和设施,服务设施
The property is fine for a short stay but it is basic and beds uncomfortable. No functioing Wifi either.
We had several issues with equipment not working and layout doesn't work for a long stay as kitchen in one of the bedrooms, as is the TV which due to basic nature only had two English news channels.
Clean quiet safe and very walkable into town with close grocery stores and public transport.
Iain
2024 年 9 月入住 7 晚
8/10 还可以
Lucille
与家人出行
2024 年 10 月 2 日
满意:服务设施,清洁度
Apartment was very simple. Plenty of space and big bed.
TV did not work and no one came to fix it,
Very cold and could not get heat. The bathroom wall heater came on at our last night.
Location is great. If you just need a place to sleep then Nena is good.
Lucille
2024 年 9 月入住 4 晚
8/10 还可以
Hossein
与家人出行
2024 年 10 月 2 日
满意:客房舒适度,服务设施
Ich bin zufrieden nur die Heizkörper
in Badezimmer war viel Staub und es fehlte uns zuerst die Bettbezug, es wurde aber sofort gestellt
Hossein
2024 年 9 月入住 3 晚
2/10 糟糕
Lasse
商务旅客
2024 年 9 月 27 日
满意:清洁度、服务设施、客房舒适度
Forgot something important in the room. Emailed them 2hrs after check out. No response whatsoever. That is incredibly frustrating and I’m left with the impression that they really don’t give…..a….sh….. Yes, I also tried calling.
Lasse
2024 年 9 月入住 2 晚
10/10 超赞
Massimo
商务旅客
2024 年 9 月 11 日
满意:住宿条件和设施,清洁度
Great place in Mitte. Quite and silent. lose to Alexander Platz. Not far from metro.
Massimo
2024 年 9 月入住 1 晚
8/10 还可以
Joe
团体旅客
2024 年 7 月 16 日
满意:客房舒适度,清洁度
Great apartment in the heart of berlin
Friendly helpful staff and good communication which is essential as it’s not obvious to find. Excellent location to get you round this wonderful city
Joe
2024 年 7 月入住 4 晚
10/10 超赞
Anna U-Raiwan
2024 年 7 月 15 日
Anna U-Raiwan
2024 年 7 月入住 3 晚
10/10 超赞
Valeria D
与家人出行
2024 年 6 月 30 日
满意:客房舒适度,清洁度
Would return!
I loved the staff and how attentive they were. They made the check in process so easy. We did get a bit lost trying to get into the building but they were able to meet us in the front and guide us in. I also appreciated the rooms. The rooms were very clean and neat. We were a a good size group and appreciated the location and the fact that we were able to find them so last minute.