The condo was clean, comfortable and well appointed, but had an odor when we checked in. We opened the windows and balcony door and the smell went away. The next day, though when we came up from the beach, the odor was back and stronger than before, even with the windows open.
We called the Vacasa office and reported the smell, and asked that someone be sent up to determine why, and get rid of it. When we got no response we called again - and were told that someone called in response, and got no answer. When we indicated that no one called my cell phone, and there was no missed call or message left - we were told that the 'person who called' determined that it was not an emergency and could be dealt with on Saturday. The Vacasa representative on our second call indicated that Vacasa would again reach out to someone on-site, to come and do something about the smell. We again waited, with no response.
We called a third time on Friday evening and I spoke to a gentleman named Jordan at the call center - who read the notes, and asked me to hold the line while he contacted the on-duty property manager. Approximately 15 minutes later, he came back on the line to let me know that he had to leave a message, and had waited for a return call, and was still waiting. As it was well after 9:30 pm he indicated he would continue to follow-up. We did not hear from anybody on Friday night. We further never heard from anybody on Saturday - and no one ever came to the unit to check the issue or give us any relief.
I sent a message to Vacasa after our rental for an explanation, and they have not gotten back to me since. It is clear that Vacasa's management does not care about the renter's, and since they never checked the unit (at least while we were there), that they did not care whether there was a problem that may have damaged the unit.
As a long time summer renter at Sea Colony, it is clear that Vacasa does not meet the standard of the community or the prior management companies.