2/10 很差
Lethoko
商務旅客
2021年11月30日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
I am crying for help
I got to the hotel to find that I had no room, around 21h00, having driven a car for 4 hours in the rain. The hotel sent me to a guesthouse of their choice. They refused to refund me. In the morning they told me that hotels.com agreed with them that they owe me no apology! No refund. I tried to lodge a protest with hotels.com, all in vain.
The guesthouse I was sent to has a reception that close s at 21h00.So only a guard was available to let me in. Restaurant closed. Bar closed. TV was not working at all. So I had an extremely uncomfortable time there. People, I chose a specific hotel, why did I get mistreated like that? With Hotels.com in collusion?
Lethoko
於 2021 年 11 月住了 1 晚