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Reviews of The Jersey Arms , Sure Coll. by Best W

3.5 out of 5
The Jersey Arms , Sure Coll. by Best W
Middleton Stoney, Bicester, England

Reviews

7.8

Good

Rating 10 - Excellent. 37 out of 132 reviews" "
Rating 8 - Good. 58 out of 132 reviews" "
Rating 6 - Okay. 25 out of 132 reviews" "
Rating 4 - Poor. 7 out of 132 reviews" "
Rating 2 - Terrible. 5 out of 132 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jesse

Stayed 1 night in Mar 2020
Response from DMusgrove, General Manager on 30 Apr 2020
Dear Jesse, Thank you for this amazing review! We hope to see you again

8/10 Good

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from DMusgrove, General Manager on 9 Mar 2020
Dear Lacey, Thank you for your recent view. We hope to see you again.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean room
Stayed 1 night in Feb 2020
Response from DMusgrove on 26 Feb 2020
Dear Dave, We are pleased to hear you enjoyed your stay with us. We hope to see you again soon! Regards, JA Management Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business
Hotel was really nice food choice on evening menu was limited but quality was good
Stayed 1 night in Feb 2020
Response from DMusgrove on 13 Feb 2020
Dear Ian, Thank you for reviewing your recent visit. We are pleased to hear you enjoyed your stay with us. Our menu changes every other day to keep it fresh and suit the guest who are here all week, hence the limited choices. Regards, JA Management

6/10 Okay

Andrew

Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Ann

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from DCMusgrove on 6 Feb 2020
Dear Ann, Thank you for your recent review. We will deal with this matter within the team. Kind Regards, The Jersey Arms Management Team

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from DMusgrove on 12 Jan 2020
Hi Alvin, Thank you for your response. We are pleased to receive an 8 out of 10, if there is anymore we could of done to make it a 10 out of 10 then please let us know. Regards, JA Management Team

4/10 Poor

James

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty Bathroom
Room was clean and comfortable. However, bathroom was very dirty, mould present, Frome on shower head etc.
Stayed 1 night in Nov 2019
Response from DMusgrove, General Manager on 26 Nov 2019
Dear James, Thank you reviewing your recent visit with us. If you could send us over the room number so we can investigate the issues you have raised. Regards,

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from DMusgrove, General Manager on 22 Nov 2019
Hi Thomas, Thank you for reviewing your recent visit. Hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice spot to stay whilst visiting Bicester Village for the weekend. Restaurant, although not having many choices for main courses was great. The food was tasty and good portion sizes.
Stayed 1 night in Nov 2019
Response from DMusgrove, General Manager on 22 Nov 2019
Dear Anon, Thank you for taking the time to review your recent visit. We do have minimal options for mains however the menu does change every other day! Hope to see you again

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from DMusgrove, General Manager on 18 Nov 2019
Hi Sarah, Thank you for taking the time to review your recent visit. Hope to see you again!

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2019
Response from DMusgrove, General Manager on 13 Nov 2019
Dear Anon, Thank you for taking the time to review your recent visit.

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from DMusgrove, General Manager on 9 Nov 2019
Dear Anon, thank you taking the time to review your recent visit. Hope to see you again! Regards, The JA Management Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice room and very quiet but bathroom definetely needs attention. Chef needs smiling lessons although food very good
Stayed 2 nights in Oct 2019
Response from DMusgrove, General Manager on 15 Oct 2019
Dear Anon, Thank you for taking the time to review your recent visit with us. We are still working on the property refurbishment which is happening in the quieter periods. Regards, The JA Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from DMusgrove, General Manager on 12 Oct 2019
Dear Anon, Thank you for this great review! Hope to see you again soon.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from DMusgrove, General Manager on 9 Oct 2019
Dear Anon, Thank you for taking the time to review your recent visit.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very nice place would highly recommend. The lady who checked me in and served at bar , Theresa , was particularly pleasant and helpful
Stayed 1 night in Oct 2019
Response from DMusgrove, General Manager on 8 Oct 2019
Dear Gary, We are pleased to hear you enjoyed your stay & the team that served you!

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Almost great!
Good pub to stay in. Unfortunately we were there on a Sunday night and no food was available. Similarly on Monday morning the normal breakfast was unavailable and coffee, toast and yogurt is not worth £9.99. Only one reluctant member of staff available on Monday morning 🤔 Otherwise, a place to go back to if the hospitality was improved
Stayed 1 night in Sep 2019
Response from The JA Team on 7 Sept 2019
Hi Pratricia, Our Food operation is closed on Sundays and it is only a continental breakfast on a Monday. We do have cold plate available to order or selection of James, Pastries, Cereals and fresh fruit.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal overnight stay location for friends wedding in Bicester
Stayed 1 night in Aug 2019
Response from The JA Team on 7 Sept 2019
Hi James, Thank you for taking the time to review our property. Hope to see you again

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem is not the fault of the hotel
The hotel was well situated for our Motogp trip to Silverstone. Maybe the only thing that need improving is the traffic calming. It is a very busy road the hotel is on with large lorries and cars speeding past till the early hours. But that's not the hotels fault.
Stayed 3 nights in Aug 2019
Response from The JA Team on 31 Aug 2019
Hi James! Thank you for this perfect 10 score. We are pleased you enjoyed your visit. We are working and installing secondary glazing throughout to attempt to reduce the noise from the road. Regards, JA Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome really friendly staff and nice little pub
Stayed 2 nights in Aug 2019
Response from The JA Team on 31 Aug 2019
Hi Anon, We are pleased to hear you enjoyed the team and facilities. Hope to see you again

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The photographer must have been very good because the room did not look like it did in the photos. Also no phone signal at all even the WiFi wasn’t the best
Stayed 3 nights in Aug 2019
Response from The JA Team on 31 Aug 2019
Hi Anon, We do not know what you mean regards the photographer? All rooms have been recently photographed and uploaded to all agents. Our apologises regarding the phone signal - we have tried contacting network providers however this is out of our hands. We will speak with our WiFi provider regarding the internet.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Aug 2019
Response from David, General Manager on 12 Aug 2019
Hi Andrew, Thank you for this amazing review. Hope to see you again!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Food excellent, staff very helpful and always cheerful. Rooms large and comfortable and quiet although situated on main road. Will stay again when in the area.
Stayed 2 nights in Aug 2019
Response from David, General Manager on 12 Aug 2019
Hi Deborah, Thank you for this amazing review. We hope to see you again!

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from David, General Manager on 12 Aug 2019
Hi Sue, Thank you for your amazing review. We hope to see you again!

8/10 Good

Julian, Downham Market

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quirky cottage style ambiance Delightful rooms Takes dogs Restricted menu Remote car park
Stayed 1 night in Jul 2019
Response from David, General Manager on 12 Aug 2019
Hi Julian, We love our four legged friends just as much as our guests. We do offered a reduced menu as we change it every other day to been it fresh!

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from David, General Manager on 12 Aug 2019
Dear Anon, I am sorry see that we didn't manage to score better on your recent review. If you would like to discuss this matter further - please feel free to contact me

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from DCMusgrove on 23 Jul 2019
Thank you for reviewing the Jersey Arms

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived at about 9pm and we were checked in by a friendly receptionist. Our room was off the courtyard. It was very small, and we didn't think was priced accordingly. We were disappointed but as we were tired and only staying the one night we just went to bed. The next morning we were shocked to see the state of the room. Dirty with signs of long term build up of dust/cobwebs almost everywhere. The bathroom was also dirty with a discarded bottle top on the floor, and plastic film, In the bedroom we noticed what appeared to be a blood test strip on the floor. We would say that the room/bathroom had not been properly cleaned for a long time. Build up of mould around the bath shower area. We couldn't bring ourselves to use the show so left without showering! Furniture not moved to vacuum the carpet, which apparently had been changed within the last year, not in our opinion, as it was dirty and stained. The breakfast itself was fine, but after eating cereal we still hadn't seen anyone so had to go looking in order to place the order for a hot breakfast. The bar and dining rooms looked very nice but were in need of a deep clean. On checking out we spoke to the receptionist who said the issues would be addressed and we were offered a drink in compensation. Which we thought was a poor gesture. It would appear from speaking to the head housekeeper that there had been a number of similar complaints.
Stayed 1 night in Jul 2019
Response from DCMusgrove on 23 Jul 2019
Dear Peter, I am sorry to hear you had a terrible experience with us. We have taken your comments on board, and have fed them back to the housekeeping team as this is totally un-acceptable and is down to the Head Housekeeping not checking the room properly. I am appalled to hear only a complimentary drink was offered to compensate a dirty room, when you get a moment please could you give me a called to provide you with a full refund. Best Wishes, David Musgrove General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
That there was no food on Sunday apart from cooked breakfast and on Monday morning no cooked breakfast. Did not know this when I made a non refundable booking
Stayed 2 nights in Jul 2019
Response from DCMusgrove on 17 Jul 2019
Hi Anon, I am sorry to hear you were not informed regarding Sunday food options. We are recently update all portals and created automatic emails for all guests to receive. Kind Regards, The Jersey Arms Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! Our room was spacious, elegantly furnished and extremely comfortable The food was outstanding! Gary, the chef, was brilliant!!! After dinner we sat in the sunshine in the inner courtyard and chatted to other guests All-in-all a wonderful stay!!
Stayed 1 night in Jun 2019
Response from DCMusgrove on 2 Jul 2019
Hi Anon, We are so pleased to hear you enjoyed your visit! See you again. Regards, David Musgrove General Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
An absolutely shocking experience from the rude abrupt check-in to the standard and facilities in our room to the food that was available. This property does not in any way shape or form reflect what is shown on their web page. Very disappointed! The only upside being that we were only staying one night! Never again.
Stayed 1 night in Jun 2019
Response from DCMusgrove on 28 Jun 2019
Dear Anon, We are disappointed to here you did not enjoy your stay with us. The current photos on our website reflect what we have done so far with the rooms, we are still currently in refurbishment with the bigger rooms left to be refurbished. We were unable to move you to a refurbished room as a popular destination we were full on the nights you were with us. Our dinner menu changes daily, however if there is something you fancy and we have the ingredients we are happy to make it for you. Regards, David Musgrove General Manager

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel
We booked this hotel as it was a reasonable distance from Blenheim Palace, where we attended a concert. The suite we were allocated was spacious, clean and full of character, not to mention some welcome beverages and biscuits provided. There was only one negative point and that was the noise coming from the windows, as it was on a main road and we were woken early by ambulance sirens. Secondary glass panels have been fitted, however, due to the age of the property I presume updating the property with double glazing would not be allowed?! It is what it is and this did not spoil our stay. The staff were also friendly and helpful. The hotel is also a short drive to the town centre.
Stayed 1 night in Jun 2019
Response from DCMusgrove on 28 Jun 2019
Dear Gillian, Thank you for reviewing the great experience you had while visiting The Jersey Arms. We are currently receiving some quotes and will be upgrading the outdated secondary glazing within the property. Kind Regards, David Musgrove General Manger

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff , lovely breakfast in the morning .. perfect !
Stayed 1 night in Jun 2019
Response from The Jersey Arms on 24 Jun 2019
Hello Anon, We're glad you enjoyed your stay and look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good
It’s a beautiful country pub hotel. The staff blow very hot and cold one min your best friend the next min your in the way, that’s a shame. The food is fine, nothing special but good enough. The rooms are BRILLIANT! For a one or two nights, overall, very good but not outstanding. Good value for money.
Stayed 1 night in May 2019
Response from David, General Manager on 27 May 2019
Hi Anon, We are pleased to hear you enjoyed your stay with us!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
we were in room 1. The bath is raised 6 to 9 inches off the floor, thus making it dangerous when climbing in to and out of, and because it is raised there is not enough height to stand up in the shower. My head was hitting the ceiling so the only way to rinse your hair was to bend down, not easy at 74 years old.
Stayed 1 night in May 2019
Response from David, General Manager on 1 Jun 2019
Hi Anon, Due to the age of the building when baths were added to the bedrooms, they were required to higher for the underneath plumb which results in height restriction for the over bath shower. We do have bathrooms which higher ceilings in the rooms on the forecourt, subject to availability. Hope to see you again

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely decor in the room. Dog friendly in the whole place :)
Stayed 1 night in May 2019
Response from JA Team on 21 May 2019
Hi Anon, Thank you for your great review. Hope to see you again soon!

4/10 Poor

Phil

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019
Response from David, General Manager on 21 May 2019
Hi Phil, Sorry to hear that your stay with us was only 4 out of 10. Please feel free to contact us to explain how we can improve.

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inhospitable
Bar closed at 10pm instead of 11pm as I was told, after a hard 24 hours travelling and encountering a few other problems along the way. I returned back to the hotel to settle down for evening and a little refreshment at 10-30pm, only to find the bar closed, another guest informed me the bar closed at 10pm and he'd actually had the same experience as me. I asked 2 of staff members as to why the bar was closed and they acted as they didn't know. As far as I'm concerned I experienced no hospitality in my view.
Stayed 1 night in Apr 2019
Response from General Manager on 24 Apr 2019
Hi John, Thank you for taking the time to review our country inn. We are disappointed you felt annoyed due to hotel services closing early. As we are a small country inn, we really on the demand from hotel guests. All of our guests that night where attending a wedding and didn’t require late bar service. We took the decision to close early as there had been no trade. We shall take you feedback on and ensure if the services do end early; we shall information all guests on arrival. Many Thanks, Jersey Arms Management Team

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food good, room spacious & quiet, beds were abut hard than we are used to but overall an enjoyable break
Stayed 2 nights in Mar 2019
Response from JA Team on 6 Apr 2019
Hi Mary, Thank you for reviewing our hotel. I am sorry to here the bed was too hard for you and we will look into this.

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Shopping trip to Oxford
Stayed recently for two nights recently for trips into Oxford, room very comfortable and warm until early hours of the morning when heating went off and became very cold. Location not the best which leaves you with little option of local places to eat, food at the hotel was very overpriced for the quality of meals received, so would not stay again.
Stayed 2 nights in Feb 2019
Response from JA Team on 5 Mar 2019
Hi Ian, Thank you for taking the time to review the hotel. I am sorry to hear you would not come back again. We are located in a village 3 minutes from Bicester town, so its a short taxi/car journey to find a different restaurant or bar, or there is an Italian restaurant in the village. We in room phones where you can call the manager on call with regards to the heating, we will review the current heating times.

4/10 Poor

Craig

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Awful room
Was given the only room yet to be refurbished. Awful couch, with crumbs. Sparsely filled with furniture and bedroom directly above kitchens of the hotel so I got a wake up call at 5:25am. Just wished they’d have advised me I was taking the runt of all rooms
Stayed 1 night in Feb 2019
Response from David (GM) on 4 Mar 2019
Hi Craig, Thank you for taking the time to review our hotel. Our suites are the last to be refurbished within the hotel with a completion date by Summer 2019. I am sorry to hear you were awoken early in the morning by the chef setting up for the day. I will discuss this issue to prevent any further disruption to any future guests. If you wish to contact Hotels.com for a refund we are happy to comply.

10/10 Excellent

Bethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from David (GM) on 1 Mar 2019
Hi Bethan, Thank you for this great reveiw

6/10 Okay

Angela S N

Liked: Staff & service
Disliked: Property conditions & facilities
It wasn't too match to this price I paid £84 for a night to stay in this 2 star hotel, the bathroom think it need to upgrade!
Stayed 1 night in Feb 2019
Response from JA Team on 18 Feb 2019
Hi Angela. Thank you for your kind respond. We are currently still in our refurbishment stage, last to do is the bathrooms which will start in March.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable stay. Nice people.
Stayed 1 night in Feb 2019
Response from JA Team on 18 Feb 2019
Hi Neil, Thank you for your kind review. Hope to see you again!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from JA Team on 6 Jan 2019
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old cotswold stone building with lots of original wood panelling. excellent food, hand cut gammon was huge. I will go back and take my wife, this was a business trip.
Stayed 1 night in Nov 2018
Response from David on 6 Dec 2018
Hi, Thank you for your wonderful review. We hope to see you and your wife soon! Regards, JA Team

8/10 Good

Debbie

Liked: Cleanliness, property conditions & facilities, room comfort
A comfortable quiet stay - ideal for 1 or 2 nights
Stayed 1 night in Nov 2018
Response from David on 6 Dec 2018
Hi Debbie, We are glad to hear you have a comfortable stay. Hope to see you again! Regards, JA Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night trip
Staff were very attentive and helpful following my late arrival, room was perfect but a little warm. Good breakfast.
Stayed 1 night in Nov 2018
Response from David on 29 Nov 2018
Hi Paul, Thank you for your kind review. We hope to see you again soon!

8/10 Good

Anna

Nice, comfortable and a wonderful breakfast
Stayed 3 nights in Nov 2018
Response from David on 22 Nov 2018
Hi Anna, Thank you for your great review. We hope to see you again soon!