Overall we enjoyed the cabin on such an important Holiday although I wish I had known a few things prior to arriving. We flew in from the east coast so I had reached out a few days before our reservation to see if they had a few important kitchen items & to make sure all the amenities were checked & working (since we based our decision on those amenities). The response wasn’t as helpful as I’d like other than there is a store nearby to purchase items & all things would run based on their servicing before we arrived. Once there we had to call for a new propane tank (which they quickly replaced) & the dishwasher was very broken (a little time consuming since we had so much meal preparation). We couldn’t find any dish towels so I used a few wash clothes the whole stay. I also couldn’t find any additional toilet paper other than the 2 rolls left in ea bathroom. I felt like I spent a lot of time texting & emailing which I was trying not to use my phone. I received responses to keep stopping by the office to pick things but up but by the time I checked messages we already stopped by the nearby store to make the purchases in an effort to save time. It seems the cabin doesn’t have a proper way to control the heat on the main floor. We found at a 48/50 degrees outdoor temp, the interior can quickly rise to 80 degrees. They have some fans but you have to also quickly learn to open doors & start fans early. We loved the area & the view was magical. We used the hot tub, pool table, games, deck and fireplace, we took advantage of everything you offered. We created beautifully family memories which overrode the issues that probably could have been easily serviced. Thank you for the opportunity to enjoy Big Bear 💕