Big Bear City Big Bear Solar Observatory Hotels

"The view was great, with docs. Parking was great, close to room. Freindly staff. Moms complained about the sher not having handles, shes handicapped, and the remote didnt work, was missing a battery cover."

"Request the top floor - paper thin walls and extremely creaky! Upstairs neighbors went to bed after midnight and got up very early. The pillows were too high and hard."

"This place was sooooooo cute!! A little dated but felt cozy and comfortable.. everything was very clean and soooooo stinking cute!!! You walk out in your patio and there’s a hangout area. Picnic tables and an outside jacuzzi. The boat dock is so close to take the kids fishing. We only stayed one night for Mother’s Day but we are coming back a lot for summer!!!! Such a little gem!!!! The staff was amazing. Helpful and i can’t wait to make more memories with my family there!"

"Room was clean"

"Hotel room keys failed a lot- had to go into lobby multiple times to have addressed"

"I really enjoyed my stay at the hotel. Everything was clean, comfortable, and relaxing. The staff was friendly, helpful, and made me feel welcome. Thank you for the great service and hospitality. I would gladly stay here again!"

"Arrived and nobody was at front desk for check in. No sign saying “be right back” or anything. Waited quite awhile and finally called hotel main number. Was told he went to lunch and keys were on desk. That’s fine but why didn’t you text me to let me know that before we arrived? Or left a note at the desk? Would have prevented confusion and waiting around. Also did not get the room as described on the website. Even though the hotel was empty yet they couldn’t have given us a room with a partial view as described? We had a view of an empty lot. I’m convinced when you book with a third party like Expedia or Hotels.com they intentionally give you the worst rooms no matter what room type you booked. No info given about anything including how to use heater etc so took awhile to figure it out and then it stopped working in the middle of the night and we were freezing. Texted hotel about this since they say you can text them for any needs during your stay, yet nobody ever responded. It was as if the hotel wasn’t physically staffed by anyone. That’s fine for some people but we like having people welcome us at arrival and be available if things come up during our stay. Don’t think that is much to ask. Ever since COVID this contactless everything has remained and it’s not for us. If we knew there would be no staff or service and it was fully self serve then we could have decided to stay elsewhere, which now we know. The hotel has cute decor and the bed is comfy so I’ll give them that. "

"The staff was very nice but both the shower and the bathroom didn't drain. not a good stay."

"Booked a room on a higher floor and because of an event they were having at the hotel. They were overbooked so we were bumped from the room we booked and put in a first floor ADA. It was a birthday getaway and it was very disappointing. we are getting married next January and we were checking out hotels for our guests. Not sure I would recommend. Stillwells was good !! "