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Response from Alissa, General Manager on 15 May 2024
Thank you for such kind feedback. We are happy to hear that you enjoyed your stay with us, and we hope to see you again.
6/10 Okay
Ron
Travelled with family
6 May 2024
A little on the musty smelly side. Jacked the rates up 300 percent because of graduation.
Ron
Stayed 2 nights in May 2024
Response from Alissa, GM on 7 May 2024
Thank you for your feedback. We do apologize for the musty smell you described. I have added this room to our deep cleaning schedule. We really hope you enjoyed your stay, and we hope to see you again.
The property was clean the rooms were clean and well stocked the downside was you were not able to utilize the pool as two families with children were it in the entire time when it was finally available it was after 10:00 pm. When we went down for breakfast on Saturday the hot food was gone, and it was only 7:30am and we did not see anyone to ask if more would be coming out.
Jaynie
Stayed 1 night in Mar 2024
Response from Alissa, GM on 25 Mar 2024
Thank you for such kind feedback. We are so happy to hear that you enjoyed your stay, and we hope to see you again! I will discuss this review with my kitchen staff as well.
I like that the property is close to the highway. Its also close to dining. Oneof ourbeds was firm and the other was soft. The room was clean and smelled good. The breakfast attendedent could keep a closer eye on things. No forks or coffee cups. I will definitely stay again next time I am in the area.
william
Stayed 1 night in Mar 2024
Response from Alissa, GM on 21 Mar 2024
We appreciate your kind feedback. I also appreciate your feedback about the kitchen, and I will be passing this feedback along to them. We thank you for choosing us, and we hope to see you again.
I like that there is a dog run area with supplies. I forgot my bags in the car and would have had to walk around the building. The pool is nice. The area where the hot tub used to be is very slippery.
Ashley
Stayed 1 night in Feb 2024
Response from Alissa, GM on 2 Mar 2024
Thank you for your feedback. We hope to see you again.
Desk staff nice and accommodating, great location and clean. Nice pool and gym area.
Vending machines don't take card or bills need exact change, i got the$2.50 exact change for a bottle of water and none of the 4 vending machines would give one up.
Water pressure was low and wifi caused Netflix movie to keep freezing.
Brad
Stayed 1 night in Jan 2024
Response from Alissa, GM on 2 Mar 2024
Thank you for your feedback. Excellent feedback such as this is helpful to our continuous improvement efforts.
We arrived and were greeted and taken care of quickly!! Very friendly desk clerk. Rooms were clean and pool area was nice. Very warm. It was great on a freezing day. Breakfast was good and had a decent variety. Would come back!!
Ann
Stayed 1 night in Jan 2024
Response from Alissa, GM on 19 Jan 2024
We are so glad to hear you enjoyed your stay with us. Thank you for the kind feedback. We hope to see you again soon.
Thank you for your kind feedback. We hope to see you again.
8/10 Good
David
7 Jan 2024
David
Stayed 1 night in Jan 2024
Response from Alissa, GM on 2 Mar 2024
Thank you for your feedback.
4/10 Poor
Samantha
Travelled with family
3 Jan 2024
Disliked: Amenities
There is a hot tub in the photos but no actual hot tub there. I was so disappointed that is the main reason I picked that place.
Samantha
Stayed 2 nights in Dec 2023
Response from Alissa, GM on 19 Jan 2024
We are glad you enjoyed your stay with us. We do apologize for the hot tub situation. We have been working to get the pool photos updated for several months now. The internet can be a tough creature to conquer sometimes. We do hope to see you again.
10/10 Excellent
angela, Morley
26 Dec 2023
angela
Stayed 1 night in Dec 2023
Response from Alissa, GM on 19 Jan 2024
Thank you for your kind feedback. We hope to see you again.
Stopped here on Christmas Eve. Staff was very friendly. Appreciated breakfast the next morning.
Ericka
Stayed 1 night in Dec 2023
Response from Alissa, GM on 19 Jan 2024
Thank you for your kind feedback. We hope to see you again.
6/10 Okay
Kristine
Travelled with family
16 Dec 2023
Liked: Cleanliness, staff & service, room comfort
A mixed experience
Elevator was out of order, pool was closed, room was nice, breakfast was really good
Kristine
Stayed 1 night in Nov 2023
Response from Alissa, GM on 19 Jan 2024
We are glad you enjoyed your stay with us. We are sorry about the pool and elevator. Elevator is working, and the pool is open. We hope to see you again soon.
It was a nice place to hang our hats for the night. We were anticipating a hot tub due to the online picture of the pool area, but there was none (the space it took up previously now has a table and chairs over it).
Steven
Stayed 1 night in Nov 2023
Response from Alissa (General Manager) on 9 Dec 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay, and we hope to see you again. If you can send me a link to where you found the hot tub listed, I would be grateful. We have gone through great lengths to get that information removed from all websites. Thank you again!
10/10 Excellent
Karen
25 Nov 2023
Karen
Stayed 1 night in Nov 2023
Response from Alissa, GM on 19 Jan 2024
Thank you for your kind feedback. We hope to see you again.
We stay here tbe Wednesday-Friday of Thanksgiving. Everyone who works there was extremely kind and helpful! We recwived a toddler bed as requested and enjoyed a delicious breakfast both mornings. The first night the pool was broken, but we were welcome to swim at the pool next door. You can walk right across the parking lot to Meijer. The hotel was very clean, and checking in and out wad easy!
Patricia
Stayed 2 nights in Nov 2023
Response from Alissa, General Manager on 25 Nov 2023
Thank you for such kind and wonderful feedback. We are happy to hear you enjoyed your holiday stay. We hope to see you again.
My puppy almost ingested drugs on floor, inner side next to bed. Also candy and container top! Drugs 2 burgendy pills with numbers ( medication). Reported.
Cream top had a curly tight hair upon opening..omg
Horrible replenishing hot breakfast bins, 2 complaints at server door
Dale
Stayed 1 night in Nov 2023
Response from Alissa (General Manager) on 9 Dec 2023
I was very sorry to hear about the experience you had during your stay. We are working hard to make sure nothing like that ever happens again. We appreciate that you brought this issue to our attention, and we hope you will consider staying with us again if you ever get the chance.
8/10 Good
PatrickCAPT
Business traveller
24 Nov 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff, incredibly helpful and friendly.
PatrickCAPT
Stayed 1 night in Nov 2023
Response from Alissa, General Manager on 25 Nov 2023
Thank you for your kind words. We hope to see you again.
Elevator was broken and seemed broken for some time. Pool was closed, pump broke “just that morning.” Sign was clearly there for some time. Climate control did not work. TV’s were terrible with terrible, shouldn’t be used in a hotel, service.
Robert
Stayed 3 nights in Nov 2023
Response from Alissa, General Manager on 20 Nov 2023
Thank you for your feedback. We are sorry that you caught us when our elevator and pool were both down. We are grateful to the Hampton for letting our guests use the pool next door.
Response from Alissa - General Manager on 13 Nov 2023
We appreciate your feedback. We hope to see you again.
10/10 Excellent
Ashley
11 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was broken down but otherwise a great room for the price!! Check in was super fast and efficient. I didn’t hear any other guests. The room was huge and so clean u could eat off the floor. (Said in jest) lol overall awesome
Ashley
Stayed 1 night in Nov 2023
Response from Alissa - General Manager on 13 Nov 2023
We are so happy to hear you had such a nice stay and to receive such kind feedback. We hope to see you again.