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关于伯明翰胡佛欢朋套房酒店的点评

2.5 out of 5
伯明翰胡佛欢朋套房酒店
4520 Galleria Blvd, Hoover, Birmingham, AL

点评

8.8

超赞

10 分 - 超赞。338 条好评，共有 551 条点评" "
8 分 - 还可以。137 条好评，共有 551 条点评" "
6 分 - 一般。38 条好评，共有 551 条点评" "
4 分 - 很差。17 条好评，共有 551 条点评" "
2 分 - 糟糕。21 条好评，共有 551 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Dulce

2024 年 4 月入住 2 晚

10/10 超赞

Sharonda

商务旅客
满意：住宿条件和设施
Satisfied
2024 年 4 月入住 1 晚
Team Hampton 于 2024年04月28日 的回复
Thank you for staying with us. We look forward to your next stay with us.

2/10 糟糕

Gary

与家人出行
满意：住宿条件和设施
不满意：清洁度、员工和服务、服务设施
overbooked rooms for the weekend and tried to get us to sleep on a sofa
2024 年 4 月入住 2 晚
Team Hampton 于 2024年04月14日 的回复
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. We will be reviewing your comments to identify areas for improvement.

4/10 很差

Thomas

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the location and property as whole. Unfortunately, room wasn't ready for a 30-min ahead of check-in time and wasn't ready until 4:10pm... 10-mins after check-in time. 6-days after using my debt/credit card for "incidentals"... my card was fraudulently charged $1100 in excess so had to cancel card and dispute charges. I hope this hasn't happened to anyone else.
2024 年 4 月入住 1 晚
Team Hampton 于 2024年04月9日 的回复
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. We will be reviewing your comments to identify areas for improvement.

10/10 超赞

Lauren A

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
😃
2024 年 3 月入住 1 晚
Team Hampton 于 2024年04月1日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Angela

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Team Hampton 于 2024年03月27日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Lacona

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rest, Relaxation,Rejuvenate
Our stay was amazing..we had the best service..the ladies at breakfast were amazing..very friendly..the check in was quick the receptionist was amazing…the hotel was clean..the breakfast was great..just need more meat options that’s not pork but other than that the overall stay was amazing..the jetted tub was a added bonus..We will be staying again
2024 年 2 月入住 2 晚
Team Hampton 于 2024年02月24日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Hector

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best sleep ever
Very nice , quite and spacious room
2024 年 1 月入住 1 晚
Team Hampton 于 2024年02月24日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Matthew

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will stay here again.
Friendly service, great breakfast included. Only issue was that the room was cold when we arrived and it took about 3 hrs for it to warm up.
2023 年 12 月入住 1 晚
Team Hampton 于 2024年02月24日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Cheryl

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean. The staff was friendly and breakfast was very good with lots of choices.
2023 年 12 月入住 1 晚
Team hampton 于 2024年01月6日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Joseph

2023 年 12 月入住 1 晚
Team Hampton 于 2024年02月24日 的回复
Thank you for staying with us. We look forward to your next stay with us.

8/10 还可以

William

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Team hampton 于 2024年01月1日 的回复
Thank you for staying with us. We look forward to your next stay with us.

2/10 糟糕

Jessica

满意：清洁度
不满意：员工和服务
I get here to check in and the front desk worker of 2 yrs say to me your card is declining, I say how?? If I haven't given you the card, its different from the card I used to book.(never assume, always ask if the person is using the same card to pay as they used to book.) She say ok the system is ready for you to pay. I tap to pay and she say oh i accidentally hit cancel, we just got a new system, my apologies. I say let me check my account and I show her the amount is pending and she need to process and dont charge the card again. She called her manager Liz and they were convinced they walked thru the process and I will not be charged a second time. Well I was charged a second time , I called the bank they stated they see the charges and stated the business/ hotel need to release one of the charges. The hotel staff and manager blamed the bank and stated they only see one charge, the other disappeared.They also stated that the solution would be for me to check out the hotel for the charges to clear, but I couldn't actually stay in the hotel after they processed me out!!! And go where? Im from out of town! The staff member stated she was the only employee working front desk and its hard because when things go wrong others have to wait. Yes there was a line of people that had issues and others that needed to be checked in. Oh and I had to be moved due to my first room tv didn't work, but as soon as she moved me she checked someone in that exact room. Last time booking here!
2023 年 12 月入住 1 晚
Team Hampton 于 2023年12月31日 的回复
We are sorry to see the low rating of your recent stay with us but we'd like to learn more about it. Please call our general manager at your convenience. Your comments are very important to us.

4/10 很差

Shaik

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
N/A
2023 年 12 月入住 1 晚
Team Hampton 于 2023年12月27日 的回复
We are sorry to see the low rating of your recent stay with us but we'd like to learn more about it. Please call our general manager at your convenience. Your comments are very important to us.

10/10 超赞

Sarah

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Hotel team 于 2023年12月24日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Tara

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Hotel tean 于 2023年12月24日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Team Hampton 于 2023年12月13日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Caren

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Should Have Booked Here First
They were Kid Friendly helpful our room was very clean and Sanitary you noticed and smelled that upon arrival very nice hotel and it wasn’t expensive
2023 年 12 月入住 1 晚
Team Hampton 于 2023年12月12日 的回复
Thank you for staying with us. We look forward to your next stay with us.

8/10 还可以

John

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
team hampton 于 2023年12月5日 的回复
Thank you for staying with us. We look forward to your next stay with us.

8/10 还可以

Brian，El Dorado

满意：清洁度、员工和服务、住宿条件和设施
Not bad operation and value for money
2023 年 12 月入住 1 晚
Team Hampton 于 2023年12月5日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Means

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent place, shops across the street, easy parking, safe.
2023 年 11 月入住 1 晚
Team Hampton 于 2023年11月30日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Robert

2023 年 11 月入住 2 晚
Hotel team 于 2023年12月24日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Joseph

团体旅客
满意：服务设施
Very good service
2023 年 11 月入住 1 晚
Hotel team 于 2023年11月19日 的回复
Thank you for staying with us. We look forward to your next stay with us.

6/10 一般

Kenneth

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Above average
Short staffed. Had to wait for associate to check in. Room is large, bed is comfortable. Shower head worked only to a trickle and A/C made horrible noise when compressor kicked in to cool down room. Breakfast are/sitting area is large and breakfast is typical continental style. One plus is ease of access to restaurants and shopping with red light to help with traffic.
2023 年 11 月入住 2 晚
Hotel Team 于 2023年11月15日 的回复
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

10/10 超赞

Michele

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
1st visit to Hoover
The hotel was very clean and the staff was amazing. They allowed us to check in our luggage early so we could attend a football game and not have to leave in our car. I would stay here again!!
2023 年 11 月入住 1 晚
Team Hampton 于 2023年11月10日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Dona

2023 年 11 月入住 1 晚
Team Hampton 于 2023年11月27日 的回复
Thank you for staying with us. We look forward to your next stay with us.

8/10 还可以

James or Christine，Hinsdale

与家人出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
All good
2023 年 10 月入住 5 晚
Hotel tean 于 2023年10月31日 的回复
Thank you for staying with us. We look forward to your next stay with us.

8/10 还可以

Jose

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Team Hampton 于 2023年10月17日 的回复
Thank you for staying with us. We look forward to your next stay with us.

6/10 一般

Missie

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Okay
The staff was nice. Hotel needs to be updated
2023 年 10 月入住 1 晚
Team Hampton 于 2023年10月15日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Felecia

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Hotel team 于 2023年09月30日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Neelam

2023 年 8 月入住 1 晚
Hina patel 于 2023年08月28日 的回复
Thank you for staying with us. We look forward to your next stay with us.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Team Hampton 于 2023年08月14日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Karen

2023 年 8 月入住 1 晚
Hotel team 于 2023年10月15日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Mike

满意：清洁度、员工和服务、住宿条件和设施
Very nice place
2023 年 8 月入住 1 晚
Team Hampton 于 2023年08月14日 的回复
Thank you for staying with us. We look forward to your next stay with us.

2/10 糟糕

STEVE

与家人出行
不满意：服务设施，员工和服务
Staff very rude
2023 年 7 月入住 3 晚
Team Hampton 于 2023年08月3日 的回复
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

4/10 很差

Chris

满意：员工和服务
不满意：住宿条件和设施
2023 年 7 月入住 1 晚
Team Hampton 于 2023年07月30日 的回复
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

10/10 超赞

reginald

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hoover
Clean room and nice staff
2023 年 7 月入住 1 晚
Team Hampton 于 2023年07月13日 的回复
Thank you for staying with us. We look forward to your next stay with us.

8/10 还可以

Quinnisha

2023 年 6 月入住 4 晚
Team Hampton 于 2023年07月30日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Quinnisha

2023 年 6 月入住 1 晚
Team Hampton 于 2023年07月30日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

TERRY

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The rooms were amazingly clean and we had a suite. Extremely nice, lotion, body wash, shampoo, and conditioner were provided. We enjoyed a very nice breakfast also. Waffles, with every topping imaginable, biscuits, sausage, eggs, gravy, cereal, yogurt, danishes, and muffins. Everything tasted so good.
2023 年 6 月入住 1 晚
Team Hampton 于 2023年06月22日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Louis

2023 年 6 月入住 2 晚
Team Hampton 于 2023年07月13日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

JAMES DWIGHT

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Team Hampton 于 2023年06月17日 的回复
Thank you for staying with us. We look forward to your next stay with us.

10/10 超赞

Douglas，Carencro

2023 年 6 月入住 2 晚
Hotel team 于 2023年07月4日 的回复
Thank you for staying with us. We look forward to your next stay with us.

2/10 糟糕

Rachel

不满意：住宿条件和设施，清洁度
2023 年 6 月入住 1 晚
Team Hampton 于 2023年06月12日 的回复
I'm sorry we could not provide better service during your stay with us. Please call us at your convenience to discuss your stay

10/10 超赞

Karen

2023 年 6 月入住 1 晚
Team Hampton 于 2023年06月4日 的回复
Thank you for staying with us. We look forward to your next stay with us!

6/10 一般

Devin

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Lady at desk at check in clearly didn’t know what she was doing. Gave us room keys on one floor that didn’t work. Then went back downstairs only to get the keys to a completely different room in a different floor. And she acted like it was our fault. Overall hotel was fine but clearly she needs more training or different job.
2023 年 6 月入住 1 晚
Team Hampton 于 2023年06月2日 的回复
Thank you for your feedback. We take lapse in service very seriously and will be making efforts to restrain and improve our team member knowledge so that the guest experience can be improved.

10/10 超赞

Alicia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Thank you for a great stay!
2023 年 5 月入住 2 晚
Team Hampton 于 2023年05月29日 的回复
Thank you for staying with us. See you next time.

10/10 超赞

Jeremy

与家人出行
满意：员工和服务，清洁度
Everything was great
2023 年 5 月入住 2 晚
Team Hampton 于 2023年05月27日 的回复
Thank you for staying with us. We look forward to your next stay with us

6/10 一般

Margaret

与家人出行
满意：员工和服务
The room was clean enough but seemed old and kinda musty, if that makes sense? The room was huge which was nice. Staff was very friendly. The beds were soooooo uncomfortable that we woke up sore. The hotel just needs to be updated.
2023 年 5 月入住 1 晚
Hina Patel 于 2023年05月24日 的回复
Thank you for your review. We take guest comments very seriously and will be looking into your comments for immediate improvements. Thank you for staying with us.

10/10 超赞

Arazais

满意：清洁度、员工和服务、住宿条件和设施
Looks and feels clean and comfortable. Only thing I wish they had is room service.
2023 年 5 月入住 1 晚
Hotel Team 于 2023年05月14日 的回复
Thank you for staying with us and we look forward to your next stay with us!