「This hotel aspires to luxury, but settle in on mediocre. Staff is undertrained, disorganized, and disinterested. We were sent to the wrong room in an outpost building and dismissed with a terse "as I told you earlier at the desk" when we called for clarification. After an awkward conversation with the poor guests in the room we were sent to, staff was finally dispatched, and we were brough to our actual room on the other side of the same building on the 3rd floor.
Every time you move past a...