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Strengths: Perfectly convenient location, with the subway stop literally at the front door and the Prudential shopping center right across the street. Staff service style ranges from politely friendly to quite casual. The Lobby Cafe provides complimentary coffee, bottled water, and packaged snacks, as part of the stay. Free newspaper and magazines to grab in the lobby. Heat/AC is actually manually adjustable. Lobby is nicely decorated and comfortable. WiFi works well. Beds and headboards comfortable. Chairs comfortable. Bathroom amenities include a shower cap, vanity kit, and a nice rubber duck toy, in addition to the usual shampoo, conditioner, soap, shower gel, body lotion, etc. Bluetooth speaker/alarm charging station is a nice touch. Areas for improvement: TV entertainment options are limited (no streaming platform options; some basic free TV channels provided in addition to the chromecast function). Our bath tub drain became slow after three nights. Our Keurig machine and coffee cup lids were a bit dusty. No detachable shower head in our bathroom, and water temperature was not the easiest to control. No slippers provided. Overall: Despite a few imperfections, the experience was good and I would stay again.