Blue Ridge hotels from HK$414

"We go to this property about twice a month and usually have no issues, but this night the hotel was fully booked and we spent about $50 more than we are use to. Tthe room we were given had an A/C unit that was broken. It was only blowing out of 2/3 of the capacity as fans inside the machine were broken and the temp wouldn’t go below 72 (on a humid night) when it normally can get to 60 in those rooms. Around 7 pm we contacted the front desk about leaving and getting a refund and they said for us to wait as they were going to send someone out. About 2 hrs later they had someone there and they replaced the entire unit and immediately the room cooled down. This was about 10:30 pm by the time the repair men left. 10:30 pm. $170 for a night where I didn’t get to relax until 10:30 pm. Called the manager the next business day about getting a free night due to the incident and they said “we stayed, so we can’t give you anything.” The issue I have is my wife and I attempted to get a refund and leave earlier in the night and they told us they couldn’t do that yet the manager said that because we stayed, they can’t honor a free night due to the issue we had. This is not ok. They lost a loyal customer from this. Don’t treat your customers like this."

"Only thing that keeps me from going back is the super low flow shower. No water pressure couple with low flow rain shower. Never seen it trickle out that slow before. "

"I love love this hotel! The staff is friendly and excellent and the property is beautiful. I highly recommeded it. I really enjoyed my stay."

"The bathroom ceiling was broken looked like there might have been a water leak from room above . Also damage to bathroom wall on left side of bathtub. Blood on comforter. Woke up in middle if night and killed a bug of some kind. Disappointing breakfast. Dog in opposite room woke me in early morning.Great location."

"The property was very clean and well maintained. The staff was friendly. We selected there for our stay because online said they offered free breakfast. When we went down for breakfast before our baseball tournament, we were told that breakfast was $10 per person. That was very disappointing and we checked out and ate elsewhere. The breakfast that was provided, was not worth $10 pp.....and especially since we were expecting it to be included. Need to update your website."

"Hotel was a little disappointing. Rooms felt cold and uninviting and you could tell that there was routine maintenance that had been neglected. Countertops in the bathroom were stained and the light fixture was rusted and dirty. Bed was HARD and my husband and I barely slept either of the two nights we stayed. Staff called our room at 11pm and accused us of banging on the walls when we had both been quietly laying in bed for the last 2 hours, TRYING to fall asleep. Breakfast was ok, but nothing special. You could tell everything had just been reheated and nothing was fresh. Would I stay here again? No. For the same price, I'd rather go somewhere else."

"The staff was great, "

"It’s an aged property and the swimming pool was murky. Hot tub was warm never got hot. The cleanliness is the most important part and that it was!! Breakfast was typical, met expectations. Staff was very friendly and cost was reasonable."

"Clean room, friendly staff, hope breakfast have more options."