Blue Ridge Mountains Spa Hotel

"Room was right beside indoor swimming pool. All to could hear was screaming and yelling until 11pm. "

"Definitely return."

"The room was small. One of the aueen size beds had full size sheets. We had to ask them to change it. The tub/shower had black stuff falling into it from the wall. The staff was unfriendly. They weren’t rude they just weren’t helpful and seemed like they’d rather not have to deal with customers. The only friendly staff member I found was the lady at the desk when we checked out. The food was bad. The service at Granny Cluckets was even worse. We sat at the table 30 minutes before our server walked by to tell us she would be with us in a little bit. Fifteen minutes later she finally came to take our order. When we got our food we were missing some items. No one apologized for the long wait. No one apologized for us missing part of our order. The manager said they could comp our meal, but I bought breakfast passes on their website and we were using those. The manager said she couldn’t give us back our money because we bought the passes online. I don’t understand that because it was Country Cascades website that I used to buy the passes. The pizza tasted like frozen pizza. We never tried out the “waterpark”. It was very small and too crowded. The hotel was in a good location. That’s about the only positive thing I can say about our stay. "

"Very nice hotel. The trolly allowed us to skip driving down to Gatlinburg. My only complaint was they had no coffee in the lobby. Sure they had coffee pots in the room but waking the family up at 5 am when I rise is no good."

"The room was clean. Beds were comfortable and close to everything. "

"Pool was closed. Other than that we had a Great stay. "

"Beautiful mountains and amazing food!! "

"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant. We ordered drinks and my son ordered a Sour Pineapple Cherry beer. The waiter brought out a completely different beer. We tracked him down to let him know and he informed us that they did not have beer he ordered. He scooped up the beer glass and can without a word. He did not offer another alternative. Secondly, the television in the restaurant was tuned to a very divisive and controversial political channel. I was shocked. The local restaurants in my hometown know better than this. Additionally, our room was dirty. The bathroom floor was sticky and we found a dead bug, M & Ms and and old cough drop on the floor around the beds. Our hotel room was only serviced once during our four day stay. The Spa was also dirty and extremely dated. There was an old comb, the lining of a women’s swimsuit, and most disgusting, someone blew their nose in the cold plunge tub and we had to find someone to remove it. So, no cold plunge for us. The “Spa” robes were horrible. Will not return. "