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Reviews of Palais Hörtenberg

Palais Hörtenberg
Via Museo, Bolzano, Bolzano

Reviews

9.6

Exceptional

Rating 10 - Excellent. 69 out of 85 reviews" "
Rating 8 - Good. 13 out of 85 reviews" "
Rating 6 - Okay. 1 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 1 out of 85 reviews" "

9.8/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis, SAN GERMAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is excellent the property , rooms and the staff are also excellent but you need a code to enter and open the garage and I received the code 2 days after my reservation. I suggest that should be explained by th Expedia company before you decided to book the room. Despite that situation everything is excellent !
Stayed 1 night in May 2024

10/10 Excellent

Francine, toronto

Liked: Cleanliness, amenities, property conditions & facilities
I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Reception on 21 Mar 2024
Dear Francine,thank you for your feedback.We can not wait to see you again,Best regards,

2/10 Terrible

Cheryl

Disliked: Cleanliness, property conditions & facilities
Response from Sara on 1 Apr 2024
Dear Guest, We apologize again for the inconvenience Regards The Reception

10/10 Excellent

Tyler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from la reception on 15 Mar 2024
Thank you!

8/10 Good

Eileen

Liked: Cleanliness, property conditions & facilities
Though it is a bit of a walk from the train station, the location of this property is what makes it most appealing. It is right in the heart of the tourist area, across from one of the museums. There is no kitchen but it does have a fridge and free laundry which makes a big difference when you are away for a long trip. All of the room is electronically enabled so it's a good idea to read the directions on how to operate the features. For example, I had no idea how to lower the window coverings until I spoke to another couple staying in the building. If only I had read the extensive and informative room guide! The bed was nice and comfy and there was also an inviting patio, which I did not use because there wasn't enough time! The big downside to staying here is that one does not receive the city pass, which enables you to use public transit at no cost and receive other city perks.
Response from The reception on 14 Feb 2024
Dear Guest,thank you for taking your time to write this review!We are happy to tell you that from now the Bolzano card is also availble during your stay in Palais Hörtenberg!Hope to welcome you back.Best regards,

10/10 Excellent

Luigi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on 22 Feb 2024
Dear Luigi,Thank you very much for your review and for sharing your positive experience at the Palais Hörtenberg Bolzano.We really hope to welcome you again,Best regards

10/10 Excellent

Shannan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved this hotel! Was by far our fav on our Europe trip. Huge room, so QUIET, and amazing location. Staff were great and helped with any questions we had. Would def recommend!!
Stayed 4 nights in Dec 2023
Response from The reception on 14 Feb 2024
Dear Guest,Thank you for sharin your opinion on us after your stay. We are honored to read that you had a good experience. We are really looking forward to your next visit.Best regards,The reception

10/10 Excellent

Gisela, Sugar Land

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice view, modern and comfortable. The location was great too. Close to everything.
Stayed 3 nights in Dec 2023
Response from Reception on 22 Feb 2024
Dear Guest,Thank you very much for taking the time to rate us with a positive score and for sharing your generous compliments. We are delighted to read that you had an enjoyable stay with us.Hope to welcome you again,Sincerly,

10/10 Excellent

Jeannie

Liked: Cleanliness, amenities, property conditions & facilities
The apartment I booked was spacious and had all amenities necessary, a very comfortable bed and was very quiet. It was new and also very clean. The entry was easily accessible and the ladies at the reception area were always helpful. The location is convenient with the grocery store across the street and everything within walking distance. The spa was wonderful! I will definitely book there again.
Stayed 3 nights in Dec 2023
Response from The reception on 14 Feb 2024
Dear Guest,We are glad to read that you enjoyed our property. Hope to see you soon.Best regards,

4/10 Poor

Kimberly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
An all digital setup of a location that you can’t Google nor your maps locator finds it. They send you a code to operate entrance, light and everything else but we booked through Expedia so it popped up randomly in a link of a text message after searching for it. Ended up being annoying and clinical… but architects did a good job. More for nerds and IT dudes …
Stayed 1 night in Dec 2023
Response from Sara on 1 Apr 2024
Dear Guest, thank you for your review. We are sorry to hear that you did not enjoy your stay here in our Residence. Unfortunately, with bookings through OTAs we do not have direct contacts of you guests and the only possibility we have to give you communications is through the Expedia portal chat. One day before the arrival of our guests, all directions are sent and also the addresses of the facility and parking lot. We are very surprised that you were not able to find us easily as we are located in the historic center near the famous Otzi museum attraction. We are happy to read that you especially appreciated the work of our architects and designers. Greetings The Reception

8/10 Good

Corinne

Liked: Cleanliness, amenities, property conditions & facilities
This property is in the heart of Bolzano so walking right into the historic district is not an issue. Parking was super convenient, as was the code system for both the parking garage and entry to the room. No keys or cards required! Upon entering the room, I could see it was immaculate and new. The concrete floors were stunning as was the entire bathroom. My only complaint was there was no hot water for my entire stay. I wrote an email over Expedia to the property, but it was never addressed. The following morning I mentioned it to the young woman at the front desk and she stated that the entire property had no hot water and they were working on it. This was a major disappointment, since I could not even use the beautiful shower in the bathroom or take a shower at all. Seemed like a lot of money to spend to not be able to enjoy the beauty of the room. Left a bitter taste, especially since the hotel has not, to this point, even addressed my concern or offered any sort of compensation/voucher/etc. I am hoping for some sort of resolution to this, as it really left me thinking I wouldn't stay here again, based on the response, or even caring to offer anything in return.
Stayed 1 night in Dec 2023
Response from Sara on 1 Apr 2024
Dear Guest, thank you for your review. We are happy to know that you really appreciated the central location, parking, technology and design of our Residence. We are sorry and apologize again very much for the unpleasant incident during your stay.Greetings The Reception

10/10 Excellent

Helen, New York

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and amenities, very well designed, a gem
Stayed 1 night in Oct 2023
Response from Sara on 1 Apr 2024
Dear guest, Thank you very much for your nice review. We are glad to hear that you had a nice stay and that you particularly appreciated our amenities.We hope to see you again soonWith kind regards The Reception

10/10 Excellent

A M K

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, spacious, and modern. I had a fantastic stay.
Stayed 5 nights in Oct 2023
Response from Sara on 1 Apr 2024
Dear guest, Thank you very much for your nice review. We are happy to hear that you had a nice stay.We hope to see you again soon Kind regards The reception

10/10 Excellent

manuk

Stayed 3 nights in Oct 2023
Response from Sara on 1 Apr 2024
Dear guest, Thank you very much for your nice review. We are happy to hear that you had a nice stay.We hope to see you again soon Kind regards The reception

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent with great parking! Only issue we had was check in. We arrived late and the service numbers provided did not work. Expedia representative was also not able to get hold of anyone. However we were able to get into the apartment and speak to the receptionist the next day. Overall was a great location!
Stayed 2 nights in Oct 2023
Response from Sara on 1 Apr 2024
Dear Guest, Thank you for your review.We are happy to hear that you particularly appreciated the location and parking facilities of our Residence. We are sorry and apologise very much for the unfortunate incident. We hope to see you again in the futureKind regards The reception

10/10 Excellent

Donny

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel is new so everything is clean. Being new there are some things that were a little difficult for someone in my generation to understand. For instance everything is controlled from wall screens, lights, doors, window shades...ect ect. Be sure to check in before the front desk goes home at 5 p.m. If you are late like we are they will answer the phone and direct you appropriately but the language barrier is difficult to overcome. That said, I will stay there again. It is right in the mix of the city so everything is right out the door.
Stayed 3 nights in Sep 2023
Response from The reception on 1 Apr 2024
Dear Guest,Thank you for your feedback. We appreciate your comments about our modern amenities and central location. We look forward to welcoming you back on your next visit.

10/10 Excellent

Yuping

Liked: Cleanliness, property conditions & facilities
It’s clean and the room is nice and big
Stayed 1 night in Sep 2023
Response from Sara on 1 Apr 2024
Dear guest, Thank you very much for the nice score and review you left us. We are glad to know that you enjoyed the cleanliness and our apartments. We look forward to seeing you againkind regards The Reception

8/10 Good

Kate

Liked: Cleanliness, room comfort
Nice in Bolzano
Hortenberg Homes is right at the edge of old town, in a great location, and it was super easy to check in without seeing anyone; everything worked by email. The apartment was nice, with a good kitchen and island, and a bedroom you could close off. It was a bit sparse though. No carpets, so you are walking on concrete floors. No silverware, which was annoying, because we expected it, given there were glasses. We couldn't turn the towel warmer off in the bathroom so it was always super hot in there. But generally, a nice place to stay that was a good value given the space and location.
Stayed 3 nights in Sep 2023
Response from Sara on 1 Apr 2024
Dear Guest,thank you for your review. We are very happy to know that you particularly appreciated the central location, automation and furnishing of our apartments. We are sorry to read that you were not able to turn off the bathroom heater and that you could not find the cutlery which is present in all kitchens only that in some of them as in your case it is located in the double drawer present where the pots and pans are. I am sure that if you had pointed this out in Reception they would have given you assistance. We hope to see you again i future Best regards The Reception

10/10 Excellent

Marina P

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Like the smart electrical and lights. Balcony was lovely. Front desk were very friendly and helpful
Stayed 1 night in Sep 2023
Response from Sara on 1 Apr 2024
Dear guest, Thank you very much for the nice score and review you left us. We look forward to seeing you againkind regards The Reception

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Bolzano old city - 3 days trip
Very nice apartment with a great location.
Stayed 3 nights in Sep 2023
Response from Sara on 1 Apr 2024
Dear guest, Thank you very much for the nice score and review you left us. We are very happy to hear that you enjoyed the location and our apartments.We look forward to seeing you againkind regards The Reception

10/10 Excellent

Terry

Stayed 1 night in Sep 2023
Response from Sara on 1 Apr 2024
Dear guest, Thank you very much for the nice score and review you left us. We look forward to seeing you againkind regards The Reception

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great location and a wonderful reception lady who is very helpful. Also happy with the laundry self-service. Apartment is very new and clean. It has a lot of smart features which can introduce problems for the unfamiliar, and the FAQ does not address the error codes. We did not have air con for the 2 nights and couldn’t figure out the error codes. Overall though, it was a pleasant stay.
Stayed 2 nights in Sep 2023
Response from Sara on 1 Apr 2024
Dear Guest, Thank you for your review.We are very pleased to know that you particularly appreciated the central location, the self-service laundry, the cleanliness of our Residence. We are happy to know that you appreciated the helpfulness and kindness of our staff, this makes us very proud of our staff. We are very sorry for the unpleasant inconvenience of the air conditioning, I am sure that if you had pointed it out we would have given you assistance.we hope to see you again in the future Best regards The Reception

8/10 Good

Kim

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Sara on 1 Apr 2024
Dear guest, We thank you for the nice score you wanted to leave us. We are happy to know that you had a nice stay. We hope to See you soonRegards The Reception

10/10 Excellent

kathryn

Liked: Cleanliness, room comfort
Spacious & stylish accommodation
Extremely spacious and stylish accommodation, very centrally located. We initially thought the car parking cost was expensive (EUR25 a day) but quickly realised that this was pretty reasonable for the city
Stayed 2 nights in Sep 2023
Response from Sara on 1 Apr 2024
Dear Guest,Thank you for the review and the rating you left us.We are very pleased to know that you appreciated the spaciousness, elegance and central location of our apartments.We look forward to seeing you againBest regardsThe Reception

10/10 Excellent

Weicong

Stayed 3 nights in Aug 2023
Response from Sara on 1 Apr 2024
Dear guest, We thank you very much for the nice score you left us.We look forward to seeing you againkind regards The Reception

10/10 Excellent

DeAnna

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Sara on 1 Apr 2024
Dear guest, We thank you for the nice score you wanted to leave us. We are happy to know that you had a nice stay. We hope to See you soonRegards The Reception

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great location - handy for local supermarket- safe and easy to get to everything
Stayed 5 nights in Aug 2023
Response from Sara on 1 Apr 2024
Dear Guest,Thank you for the review and the rating you left us.We are very pleased to know that you appreciated the central location of our apartments.We look forward to seeing you againBest regardsThe Reception

6/10 Okay

Faisal

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay for holiday
Stayed 3 nights in Aug 2023
Response from Sara on 1 Apr 2024
Dear guest, Thank you very much for the nice review you left us. We look forward to seeing you againkind regards The Reception

10/10 Excellent

Alyssa

Stayed 1 night in Aug 2023
Response from Sara on 1 Apr 2024
Lieber Gast, wir danken Ihnen für die gute Bewertung, die Sie uns hinterlassen haben. Es freut uns zu wissen, dass Sie einen schönen Aufenthalt hatten. Wir hoffen auf ein baldiges WiedersehenMit freundlichen Grüßen Die Rezeption

10/10 Excellent

rachel

Stayed 1 night in Aug 2023
Response from Sara on 1 Apr 2024
Dear guest, thank you for the nice score you wanted to leave us.We are happy to know that you had a nice stay. We hope to See you soonBest Regards The Reception

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, amenities
Very clean room with modern design. Easy checkin in a convenient, central location. Great value!
Stayed 1 night in Aug 2023
Response from Reception on 1 Apr 2024
Dear Nathan,Thank you for highlighting our cleaness as well as our convenient and central location. Providing great value to our guests is a top priority, and we're glad to hear that you found it to be so. We hope to welcome you back again soon for another fantastic stay!Reception

10/10 Excellent

Barbara

Liked: Cleanliness, room comfort
Loved this place!
Stayed 1 night in Jul 2023
Response from Reception on 1 Apr 2024
We're thrilled to hear that you loved your stay with us! Thank you for choosing our place!Reception

10/10 Excellent

Emma

Liked: Cleanliness, room comfort
Beautiful apartment in perfect location
Brand new apartments with unbeatable location. Friendly staff, great modern room with fantastic air-conditioning and perfect amenities.
Stayed 2 nights in Jul 2023
Response from Reception on 1 Apr 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay.We hope to have the pleasure of welcoming you back again soon!Reception

10/10 Excellent

John, San Diego

Travelled with family and small children
Liked: Cleanliness, amenities
New property, close to shops, dining, and across the street from the Oetzi museum.
Stayed 1 night in Jul 2023
Response from The reception on 1 Apr 2024
Dear Guest,Thank you for highlighting the location of our property. We hope to see you again soon for another enjoyable stay.Best regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this property! The staff was very helpful and friendly. The ability to use their laundry facilities was fantastic, given that we were packing light. The unit was clean and modern, and the property had easy parking. Great location for dining and shopping. Highly recommend this property.
Response from Reception on 1 Apr 2024
Dear Guest,We're thrilled to hear that you loved our property and found our staff helpful and friendly. We're glad our laundry facilities were convenient for you, and that you enjoyed the cleanliness and modernity of your unit. We sincerely appreciate your review and hope to welcome you back for another fantastic stay soon!Reception

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Elena and Martina were so very kind and helpful. Elena even called the winery we wanted to visit to make sure they were able to give us a tasting. The property is close to everything and very walkable.
Stayed 2 nights in Jun 2023
Response from Reception on 1 Apr 2024
Dear Guest,We're delighted to hear that our staff provided good help during your stay. Thank you for your kind words, and we hope to welcome you back for another memorable visit soon!Reception

10/10 Excellent

khairalnnesa, Dubai

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
In the city center. Beautiful big room with huge terrace. Very helpful and accommodating staff. Highly recommend
Stayed 2 nights in Jun 2023
Response from Reception on 1 Apr 2024
Dear Guest,Thank you for your review! We're thrilled to hear that you enjoyed your stay and found our staff to be helpful . We appreciate your recommendation and look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Reception

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property seemed nearly brand new, and was very clean. We were impressed with amenities offered, and the location was right down town walking distance to eating and shopping. The receptionist was very friendly and offered a great summary of surrounding dining/activities in the area.
Stayed 2 nights in May 2023
Response from Natalia on 9 Jun 2023
Dear Casey,We thank you very much for your kind words and the beautiful rating you give us! Hoping to welcome you back soon, we send you our warmest regards from Bolzano.

10/10 Excellent

MICHAEL

Liked: Cleanliness, room comfort
Nice place
Only complaint is there should be larger trash cans
Stayed 2 nights in May 2023
Response from Natalia on 9 Jun 2023
Dear Michael, Thank you so much for your kind review and your suggestion. We are very happy to know that you enjoyed your stay. With the hope of seeing you again, we send you our warmest regards.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and very conveniently located.
Stayed 1 night in May 2023
Response from Hoertenberg Homes on 29 May 2023
Dear Mr Bruce,thank you for your review and your compliments about our facility. We are very pleased that you enjoyed your stay. We look forward to seeing you again and send you our best regards. Elena

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Natalia on 9 May 2023
Dear Robert,Thanks a lot for your kindest review.Hope to welcome you again as our guest.

10/10 Excellent

Francesco

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Ottima posizione in un palazzotto curato ed elegante
Stayed 1 night in Feb 2024
Response from la reception on 26 Feb 2024
Gentile Francesco,la vorremmo ringraziare per questa recensione e ottimo punteggio da lei lasciato.Speriamo di poterla riaccogliere a Bolzano!Cordiali saluti,

10/10 Excellent

stefano

Liked: Cleanliness, property conditions & facilities
Perfetta e moderna. Consiglio vivamente!!!
Stayed 1 night in Feb 2024
Response from la reception on 22 Feb 2024
Gentile Stefano,la vorrei ringraziare per la Sua recensione e il punteggio lasciato dopo il suo soggiorno.Speriamo di poterla rivederla prestoCordiali saluti,

10/10 Excellent

Helmuth

Liked: Cleanliness, property conditions & facilities
Eine perfekte Location
Stayed 1 night in Jan 2024
Response from The reception on 14 Feb 2024
Dear Helmuth,I would like to thank you for choosing us, I am delighted to read that you had such a great experience with Palais HörtenbergBest regards,

10/10 Excellent

Loreno

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bellissima camera nel centro storico
Stayed 2 nights in Jan 2024
Response from The reception on 14 Feb 2024
Gentile Sig. Loreno,La vorrei ringraziare per la sua recensione dopo la sua esperienza a Palais Hörtenberg.Speriamo di rivederla presto,cordiali saluti

10/10 Excellent

stefano

Liked: Cleanliness, room comfort
Letto comodo, bello il design moderno e l'ampio bagno. Camera silenziose e con una bella vista. Molto comodo il sistema di check-in e check out automatico.
Stayed 1 night in Jan 2024
Response from la reception on 14 Feb 2024
Gentile Stefano,la ringraziamo per condividere la sua opinione. Nell'attesa di riaccoglierla, le porgiamoCordiali saluti,

10/10 Excellent

HYOYOUNG

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from la reception on 14 Feb 2024
Grazie per la sua recensione!Cordiali saluti

10/10 Excellent

Federica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on 22 Feb 2024
Dear Guest,Thank you very much for taking the time to rate us with a positive score.

8/10 Good

Julija

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
L’appartamento era veramente bello - grande, moderno, con cucina pienamente attrezzata, doccia grande e letto molto comodo. La posizione è ottima - c’è uno Spar quasi davanti, pasticcerie a 1 min di distanza, negozi etc. La stazione è 10min a piedi. C’è anche SPA privato disponibile a prenotazione (a pagamento) - è molto bello e ben tenuto. Piccolo suggerimento: secondo noi mancava acqua o tisana dentro lo SPA. Purtroppo non c’era possibilità di lasciare le valigie nella struttura dopo il check out. Abbiamo portato il tutto alla stazione.
Stayed 2 nights in Dec 2023
Response from Reception on 22 Feb 2024
Caro ospite,Grazie per aver dedicato del tempo per condividere il vostro commento e feedback con noi.Non esitate a contattarci nel caso in cui tornaste a BolzanoCordiali saluti,

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
La struttura era davvero nuova e tecnologica, camere davvero spaziose e moderne. Consigliato. Tornerò sicuramente
Stayed 1 night in Dec 2023
Response from The reception on 14 Feb 2024
Dear Guest,thank you for your reviewing your stay. We are glad you had a wonderful experience with us and we look forward to welcoming you back.