We stayed at the Charlesmark Hotel for our anniversary, and our experience was extremely disappointing. On our last night, we were suddenly awakened by a very loud noise of running water. When we checked the bathroom, we found that the toilet was leaking so badly that the entire bathroom floor was covered in water — and the water had even started leaking into the room itself.
We immediately notified the staff. They came to look, but the hotel was fully booked and they were unable to move us to another room. We had no choice but to spend the night with a flooded bathroom, water leaking into the room, and constant noise. It was completely unacceptable, uncomfortable, and honestly unsafe.
We requested a refund for the night, but the hotel refused, which was extremely disappointing considering the severity of the issue.
This was supposed to be a special anniversary trip, but the experience was completely ruined.