Exterior
Check availability

Reviews of Embassy Suites by Hilton Boulder

4 out of 5
Embassy Suites by Hilton Boulder
2601 Canyon Boulevard, Boulder, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 990 reviews" "
Rating 8 - Good. 212 out of 990 reviews" "
Rating 6 - Okay. 56 out of 990 reviews" "
Rating 4 - Poor. 24 out of 990 reviews" "
Rating 2 - Terrible. 13 out of 990 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Business traveller
Floor in room was a little dusty, but over all I would come back and stay again
Stayed 1 night in Apr 2024
Response from Marcus on 1 May 2024
Thank you so much for your feedback! I apologize about the dusty floor, but am glad you enjoyed your stay nonetheless!

6/10 Okay

Allegra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pool area under construction, no privacy in bathroom/toilet, noise from hallway, feels cramped, claustrophobic or just closed in- Mountain View but beds facing wrong way then
Stayed 1 night in Apr 2024
Response from -Aryan Hollis, Senior Front Office Manager on 18 Apr 2024
I am sorry to hear that your stay experience didn't meet expectations. We will address these issues with our team. Thank you so much for taking the time to provide your feedback., it is much appreciated.

4/10 Poor

Monica

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marcus on 25 Mar 2024
I am so sorry to hear about your poor experience. Please feel free to reach out and let us know what we could have done better.

10/10 Excellent

Galen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marcus on 25 Mar 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property have stayed a couple of times. Love their appetizers drinks at night during happy hour.
Stayed 1 night in Mar 2024
Response from Joe S. on 22 Mar 2024
Julie,Thanks for the excellent feedback. Nothing is better for us to hear than a guest that has stayed multiple times and we are still hitting the marks.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, nicely designed, rooftop pool, gym and complimentary breakfast and happy hour made it a great value. Room layout was nice.
Stayed 2 nights in Feb 2024
Response from Marcus on 25 Feb 2024
Thank you so much for your thoughtful feedback! We're glad you enjoyed your stay!

10/10 Excellent

Stratton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matthew on 25 Feb 2024
Thank you for the great review! We look forward to seeing you again!

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
We booked a "studio king" room, not realizing how tiny it would be, and awkwardly shaped. There was literally a foot of space on one side of the bed - I'm including a photo. Also the room was pretty beat up - not in great condition (photos). Disappointing, we have enjoyed this hotel in the past.
Stayed 1 night in Feb 2024
Response from Joe S. on 12 Feb 2024
Peter,Sorry we fell short during your recent visit. We will certainly share your feedback with the team as this is not the norm and we apologize for not delivering on our past performance.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Sarah

Travelled with family
Very comfortable and clean! Free breakfast was delicious! Beds were comfy!
Stayed 1 night in Feb 2024
Response from Joe S. on 12 Feb 2024
Sarah,Thanks for the excellent review. Great to see the property worked so well for your visit.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay $22 a night for parking within their parking structure. There should really be free parking.
Stayed 1 night in Jan 2024
Response from Joe S. on 12 Feb 2024
Kevin,Thank you for the positive review. We understand having to pay for parking impacts the travel budget but we feel it adds value when protecting the car from the outside elements and proximity to access your room.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Cheryl, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joe S. on 12 Feb 2024
Cheryl,Thanks for the excellent rating. We appreciate you taking the time to share your experience.Thanks,Joe SteiskalDual General Manager Embassy Suites and Hilton Garden Inn

8/10 Good

Ronald P

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check-in experience was positive - met my expectations.
Stayed 2 nights in Jan 2024
Response from Fayth Front Desk Supervisor on 11 Mar 2024
Ronald, I am glad to hear that we met your expectations. We hope to see you again soon!

10/10 Excellent

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marcus on 5 Feb 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

vanson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I always have good time staying here
Stayed 5 nights in Dec 2023
Response from Marcus on 5 Feb 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marcus on 5 Feb 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joe S. on 11 Jan 2024
Nicholas,Thanks for the 10 star review.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Loree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joe S. on 11 Jan 2024
Loree,Than you for the excellent review. We appreciate your business.Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Adam

Stayed 2 nights in Jan 2024
Response from Joe S. on 11 Jan 2024
Adam,Thanks for the great review. We are thrilled to see the hotel worked so well for you.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

8/10 Good

Thom, Johns Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Marcus on 4 Jan 2024
Thank you so much for your feedback! We're glad you enjoyed your stay and please let us know if there is anything we can do better in the future :)

10/10 Excellent

Sergio S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people and always smiling
Stayed 3 nights in Dec 2023
Response from Marcus on 4 Jan 2024
Thank you so much for your feedback! We're glad you enjoyed your stay.

10/10 Excellent

Burnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff amazing! Matt at the front desk welcomed us with a big warm smile and great day trip options. RG, Brendon and Temple were fantastic at the restaurant and bar mixing up a delicious drink and food choices. We'll be back very soon!
Stayed 7 nights in Dec 2023
Response from Marcus on 4 Jan 2024
Thank you so much for your great feedback! We look forward to your return in the near future!

10/10 Excellent

Maurizio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot for business and I can assure I've been disappointed so many times, but this really surprised me, because I wasn't too convinced when i booked it and I would give 6 star if I could. Everything was great, the staff was extremely nice, helpful and ready to accommodate the unexpected (at least this happened to me), the facility is very nice and the room was clean and very quiet, I was at Boulder visiting family, but for sure I'll be back in that hotel.
Stayed 2 nights in Dec 2023
Response from Marcus on 23 Dec 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marcus on 23 Dec 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

4/10 Poor

Mike

Stayed 1 night in Dec 2023
Response from Joe S. on 11 Jan 2024
Mike,Sorry we fell short of your expectations and our standard.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Joe S. on 17 Dec 2023
Julie,Thanks for the 10 star review.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden InnJoe Steiskal

10/10 Excellent

Jacques

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joe S. on 17 Dec 2023
Jacques,Thanks for the excellent review.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Sylvia, STERLING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joe S. on 13 Dec 2023
Sylvia,Thanks for the 5 star review.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Mildred

Stayed 2 nights in Dec 2023
Response from Joe S. on 13 Dec 2023
Mildred,Thanks for the excellent review. We appreciate you taking the time to rate your experience.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

8/10 Good

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities
The parking was a bit confusing but doable. The only thing that was inconvenient and annoying was that there is only one set of elevators. We were on the far side of the hotel and my husband had trouble walking that far because of a bad knee.
Stayed 1 night in Dec 2023
Response from Joe S. on 8 Dec 2023
Magdalena,Thanks for the positive review. We apologize that we placed you so far from the elevator and could have explored some other room options. We appreciate the feedback and thank you for staying with us.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Susan C.

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Joe S. on 5 Dec 2023
Susan C.Thanks for the excellent rating. We appreciate you staying with us.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Cayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, thanks.
Stayed 1 night in Dec 2023
Response from Joe S. on 5 Dec 2023
Cayley,Thanks for the positive feedback and excellent rating.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We thought this hotel was exceptional. Great breakfast and happy hour, good customer service. Nice parking.
Stayed 2 nights in Nov 2023
Response from Joe S. on 28 Nov 2023
Steven,Thanks for the excellent review and we appreciate the great feedback.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location. Excellent breakfast. They have self parking very reasonably priced at $22 per day.
Stayed 2 nights in Nov 2023
Response from Joe S. on 28 Nov 2023
Nicolas,Thanks for the 5 star rating. We are thrilled that you thought the parking was a great value. Nice to have underground parking during these snowy days.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and great location. Must stay!
Stayed 4 nights in Nov 2023
Response from Marcus on 27 Nov 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Margaret

Stayed 1 night in Nov 2023
Response from Marcus on 27 Nov 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Daniel, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
It was great.
Stayed 2 nights in Nov 2023
Response from Marcus on 27 Nov 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and good location. Hotel is neat with warm decor and cozy rooms.
Stayed 1 night in Nov 2023
Response from Marcus on 27 Nov 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marcus on 30 Oct 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Timothy

Stayed 1 night in Oct 2023
Response from Marcus on 30 Oct 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Get place to stay in Boulder. Only thing they need to upgrade is the pillows.
Stayed 2 nights in Oct 2023
Response from Marcus on 30 Oct 2023
Thank you so much for your feedback! I will make sure to notify our housekeeping department about the pillows.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new property, nice happy hour, didn’t care to pay for parking ….seems like plenty of parking in the area.
Stayed 4 nights in Sep 2023
Response from Marcus on 24 Oct 2023
Thank you for your feedback!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marcus on 24 Oct 2023
Thank you so much for your feedback! We're glad you enjoyed your stay and hope you will stay with us again in the future!

10/10 Excellent

Peg, Philadelphia

Stayed 3 nights in Oct 2023
Response from Marcus on 27 Nov 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Claudius

Stayed 3 nights in Sep 2023
Response from Marcus on 27 Nov 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

8/10 Good

Karen

Liked: Cleanliness, staff & service
Some Lights in the room didn’t work, no washcloths or drinking cups.
Stayed 1 night in Oct 2023
Response from Marcus on 24 Oct 2023
I am so sorry for the inconvenience. I hope the rest of your stay went well and that you will stay with us in the future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean, large rooms, excellent location
We stay at the Embassy Suites every time we come to Boulder. It is very clean, rooms are comfortable and spacious, staff is great and the receptions are awesome. It's also a great location close to campus and Pearl Street. By far our preferred, got to hotel
Stayed 3 nights in Oct 2023
Response from Marcus on 24 Oct 2023
Thank you so much for your feedback! We're glad you decided to stay with us again and look forward to your future stays!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
we had a short wonderful stay.
Stayed 1 night in Oct 2023
Response from Marcus on 6 Oct 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Great bathroom and bed was very comfortable.
Stayed 3 nights in Sep 2023
Response from Marcus on 6 Oct 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

James, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great property with good amenities. The restaurant/bar area is pretty unexciting and the surrounding area is fairly new and very unlike the rest of Boulder, mostly shopping and limited dining options. Still it's a great option for a weekend stay.
Stayed 3 nights in Sep 2023
Response from Marcus on 3 Oct 2023
Thank you for your feedback! I'm glad you enjoyed your stay!

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Marcus on 2 Oct 2023
Thank you so much for your feedback! I'm glad you enjoyed your stay!