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Reviews of Bourne Hall Hotel

2 out of 5
Bourne Hall Hotel
14 Priory Road, Bournemouth, England

Reviews

5.0
Rating 10 - Excellent. 11 out of 74 reviews" "
Rating 8 - Good. 11 out of 74 reviews" "
Rating 6 - Okay. 11 out of 74 reviews" "
Rating 4 - Poor. 11 out of 74 reviews" "
Rating 2 - Terrible. 30 out of 74 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Stayed 1 night in Sep 2023

2/10 Terrible

Mollie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Evelien

Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean just a few furniture bits broken...
Stayed 1 night in Sep 2023

4/10 Poor

Emerson

Disliked: Property conditions & facilities
Cheap but poor quality
Stayed 1 night in Sep 2023

4/10 Poor

Paul

Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Terry

Disliked: Amenities
Stayed 2 nights in Sep 2023

2/10 Terrible

Richard

Stayed 1 night in Sep 2023

2/10 Terrible

Abdelkader

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Alayna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was completely filthy like its never been cleaned before the staff there have no customer service skills whatsoever i would never recommend it to anyone it was disgusting
Stayed 1 night in Aug 2023

2/10 Terrible

Billy

Stayed 2 nights in Aug 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad old place to avoid
Sadly a very very run down and badly maintained hotel. Peeling wallpaper, stained walls, sticky patches on carpets, bedding that seemed to be made from some kind of disposable material like you get in hospitals and shower door couldn’t shut so water poured everywhere when showered. Worst hotel I have stayed at in the area (out of about 10-12 over the years).
Stayed 26 nights in Jun 2023

8/10 Good

Darren

Stayed 2 nights in Jul 2023

2/10 Terrible

Lucy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Arrived with limited parking. Had to wait for a pace and even then very cramped. There was an altercation between owners and guests over an alledged burglary. Guests claimed they saw CCTV of an intruder entering via fire escape next to the room my daughter and I had just checked into. Didn't feel safe even if the owners claims of it all being a scam was true. In all fairness, they authorized Expedia to issue a full refund and we were able to relocate. The hotel wasn't the cleanest and didn't smell the freshest either so we had a lucky escape. Bathroom light didn't work, was pitch black but it did have a fridge in the room. Wouldn't go back even though we didn't stay in the first place.
Stayed 2 nights in Jun 2023

2/10 Terrible

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

MIGUEL DAVID

Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jun 2023

4/10 Poor

Adam

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a bad state needs a lot of work to get it up to standard. Couldnt wait to leave
Stayed 1 night in May 2023

2/10 Terrible

Amandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia worst online site i everl seen
Stayed 1 night in May 2023

2/10 Terrible

Anda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was dirty, wardrobe full with dust, the bed sheets had hair and other stuff and not a clean and fresh smell. The bathroom was dirty. I never had this expereince before.
Stayed 1 night in May 2023

6/10 Okay

Ionel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and smelly.
Stayed 2 nights in May 2023

2/10 Terrible

Amanda

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
They gave us a different room to what we booked they gave it someone else. Dirty and cockroaches in. Broken shower smelly. Tv didn’t work at the start
Stayed 1 night in May 2023

10/10 Excellent

Steven

Stayed 2 nights in Aug 2022

2/10 Terrible

Muhammad

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No room available for me
Stayed 1 night in Aug 2022

2/10 Terrible

Richard

Stayed 1 night in Aug 2022

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be back
Parking £20 per night, rooms awful
Stayed 1 night in Jul 2022

4/10 Poor

Yosra

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
hotel has a weird smell
Stayed 8 nights in Jul 2022

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Had a great experience with this hotel was upgraded too ! Clean room friendly staff and easy check in . Dog friendly so that was a bonus too
Stayed 2 nights in Jul 2022

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

4/10 Poor

nigel

Disliked: Cleanliness, property conditions & facilities
4 night stay
Though Id booked through Hotel.com and paid 5 days earlier they didnt know about me?? I was offered another room a suite instead of single room, then later I received a call asking I move again into another suite. The suite was plenty large eniugh for person of course. Bed comfy but wardrobe handle missing, a chair had paint on it, kitchen area, a used sandwich package was wedged between 2 units. Outside it was dirty leading to my room, emoty plastic bittle, sabwuch pachaging on floir, needed sleeping. White upc windows dirty not washed. A old carpet rolled up at side of building, also an old stained mattress as well just left. The owners though were polite, friendly and meant well but the hotel is run down and standards need to go up.
Stayed 4 nights in Jul 2022

4/10 Poor

Lutsi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Kay
The room I booked isn’t available when I arrive. I was sent to a different hotel which is a few minutes walk. There is no keys for front and room door. It took over an hour to get a spare keys. Couple of time I was given a set of keys that doesn’t work. Stay away from this hotel.
Stayed 1 night in Jul 2022

8/10 Good

Akif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay parking
Suprised when i was told parking was extra
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The reception staff was polite but that is the only positive comment I can give. There was no duvet or sheets on the bed, only a dry clean bed cover without a removable cover. I questioned the reception about the lack of bedding but they assured me that they cleaned the cover. I asked for a minimum of a sheet but had to wait over an hour before it was delivered. By then it was after 1 am. The room we had was by the reception and very noisy. The room and bathroom was very dated and the bath tub panel had been taped back on.
Stayed 1 night in Jul 2022

2/10 Terrible

Elaine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
From arriving there was an issue with language and lack of understanding in their own processes. Eventually got a room to find th TV did not work. Window in room could not be secured and looked over a lower extension. No secure t all. Given a larger room and T still had issues with reception, not many channels available. Carpet lifting off floor and bathroom taps when turned on they had no adjustment for cold so went very hot with no way to adjust. Stairwell carpets thread bare. lift lights were broken so if you used th lift you were in complete darkness, staff were aware but nothing was being done about it. Empty bottle of wife left on 3rd floor corridor for duration of stay showing no staff went up there cleaning or otherwise. Place over all very very tired. So aside location there was nothing positive to report
Stayed 3 nights in Jun 2022

8/10 Good

Hayley

The bed was the most comfy ive ever slept in!!
Stayed 1 night in May 2022

10/10 Excellent

Ioan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very quiet&Nice seaview
Stayed 4 nights in Jun 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Sreenath on 5 Jun 2022
Dear Guest, Thank you for taking the time to write the feedback. We look forward to seeing you again on your next visit to Bournemouth.

2/10 Terrible

Gary

Stayed 1 night in Jun 2022
Response from Sreenath on 5 Jun 2022
We appreciate the time taken to write this review. We felt bad that your experience wasn't happy this time. We will ensure that your next stay at our hotel will be a memorable one. Thank you

6/10 Okay

Terry

Disliked: Cleanliness, property conditions & facilities
No hot water had to have a stone cold shower after work, avoid this hotel!!!
Stayed 2 nights in Jun 2022

10/10 Excellent

Jedidiah

Stayed 2 nights in Jun 2022
Response from Sreenath on 5 Jun 2022
Dear Guest, Appreciate the time taken to review your stay at our hotel. Looking forward to host you again here on your next visit.

2/10 Terrible

Nicola

Stayed 1 night in Jun 2022
Response from Sreenath on 5 Jun 2022
Thank you for the feedback, We will definitely check on the issues during your stay. Looking forward to seeing you again on your next trip to Bournemouth. Thank you Bourne Hall Team

4/10 Poor

John

Stayed 2 nights in May 2022
Response from Sreenath on 3 Jun 2022
Dear Guest, Thank you for taking the time to write the feedback. We look forward to seeing you again on your next visit to Bournemouth.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Sreenath on 25 May 2022
Thank you for the feedback, We will definitely check on the issues and fix it. Looking forward to see you again here. Thank you Bourne Hall Team

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Service could be better.
I felt disappointed because there was no hot water to have a shower early in the morning.
Stayed 1 night in May 2022
Response from Sreenath on 25 May 2022
Dear Ms Kay, We appreciate the time taken to write this review. We felt bad that your experience wasn't happy this time. We will ensure that your next stay at our hotel will be fruitful one. Thank you

2/10 Terrible

Kay

Stayed 1 night in May 2022
Response from Sreenath on 7 May 2022
Dear Ms Kay, We appreciate the time taken to write this review. we felt bad that your experience wasn't happy this time. We will definitely improve the areas suggested by you. We will ensure that your next stay at our hotel will be a memorable one Thank you

10/10 Excellent

J

Stayed 1 night in May 2022
Response from Sreenath on 7 May 2022
Dear Guest, Thank you for taking the time to write the feedback and for appreciating us. We look forward to seeing you again on your next visit to Bournemouth.

10/10 Excellent

Elin

Stayed 1 night in Feb 2022
Response from Sreenath on 22 Apr 2022
Hi Elin, Thank you for the time taken to review the hotel. We would like to see you here on your next visit.