St. Louis Bowlero Lakeside Hotels

"I’d noticed this hotel before so I thought it would be great but I was so wrong. I walked in and the front desk person said she couldn’t find my reservation or the early check in paperwork I’d done online and charged me again for the room. Then I went up to the room and the tv was on (the tv wouldn’t change channels so I couldn’t want anything besides one news channel) and the room smelled smoky and disgusting (even after the front desk person said it was a smoke-free facility). The sink would hold water and wouldn’t drain and I can’t decide if it was the sink or bathroom that smelled awful because of this. There was another person’s food still in the fridge and a personal item still on the floor and crumbs in the bed so I know the room wasn’t properly cleaned beforehand. It was disgusting. And the walls were thin so I could hear the neighbors being intimate and yelling and at some points I was scared to enter after getting back from work because people would just hang out outside and even near the cars. This was a terrible experience and I will never book here again. Book the other hotel next door to it. I accidentally walked in to that one, one night, and it looked cleaner and better. It actually had automatic doors so I could enter without touching the filthy door handles and struggling to get my stuff inside."

"We had a great stay here. It was clean, breakfast was good, got free drinks, and it was close to some restaurants. I would stay here again. "

"Nice hotel, good breakfast happy they had a hot tub and a pool. The hours for the hot tub are kind of crappy. We wished it opened sooner. But other than that, it was a nice hotel."

"If I could give this place zero stars I would. They sold us a room with no working A/C, knowing it doesn’t work. Said they were sold out of other rooms and we couldn’t change when we realized. Didn’t give us any compensation to make up for it except a box fan. Will never stay here or any Best Western again"

"Breakfast was good and the room was clean "

"The hotel doesn’t clean their rooms aside from every 3 days unless you request otherwise. Absolutely disgusting to expect a person to stay in a hotel room for 3 days with no cleaning being done. No new towels unless you ask, no garbage picked up or new garbage bags. Absolutely disgusting on the owners part for not staffing them to be able to simply clean. I will never recommend this hotel to anyone. The staff were great and understanding about the frustrations but regardless allowing a family with children to check in and not cleaning the room, getting garbage and or clean towels should be a major concern for everyone "

"Clean"

"It was a nice room and a good price"

"Service to the room was terrible. One clerk told us she was managing the hotel by herself, another told she was running back and forth from the Courtyard Marriott to the Residence managing it. We requested a pack n play, extra towels, and pillows two days prior to check in. Nothing was done or there. Living room tv didn’t work. They didn’t have staff to bring basics to the room so we had to get everything ourselves. Tried to tell the general manager and he blamed it on us saying we checked in early and did not. Floored. He then hung up on me. Will never visit this hotel again."